Ford of Peoria

At a recent visit to have my car serviced, i came in contact with Ron Herman in the service department. He is one of the rudest people I have had to speak to at the Ford of Peoria. He should be educated contact with Ron Herman in the service department. He is one of the rudest people I have had to speak to at the Ford of Peoria. He should be educated to look at the customer while talking instead of eating and staring at the computer. I feel he is very arrogant and looks down upon women like I did not know what I was talking about. Will not be back. . More

Their service department is horrible. I've had 3 interactions with them, none of felt good. One was replscement of rear suspension when months later I was replacing brakes I noticed a b I've had 3 interactions with them, none of felt good. One was replscement of rear suspension when months later I was replacing brakes I noticed a backed out bolt on a control arm. It was thoroughly cross threaded and had to be replaced. Clearly someone was overly aggressive with an impact. Next was an instrument cluster with a failed screen that I had to twist their arms endlessly to just replace because they wanted to upsell me on "diagnostics" when it was a clear screen failure. And the final time that finally got me to take the time to review was when my pcm failed and after doing a swap needed a simple reprogram. They flat out refused and were rude to boot. I wasn't asking for free work, and if somehow the pcm bricked I had recourse with the supplier of it, so really only liability for them was if they messed up something else on the can bus which would very much be their fault. It's a clear attempt to drive more parts sales beyond the minimum for the car's condition. For the manager to tell me he didn't want to waste his time talking to me was rude, unprofessional and given tbe circumstances smells of someone who doesn't understand owners right to service philosophy (given that it was a sort of you do any work then you are dead to us response) that has worked its way into law in many states. More

Would never get a vehicle serviced here. Warranty issue should be fixed quickly. Was lied to for 10 days while they had it for 10 days other services not performed. Terrible customer service. should be fixed quickly. Was lied to for 10 days while they had it for 10 days other services not performed. Terrible customer service. More

I’m glad that this dealership has top of the line salesman like Brad Hutchinson. I’ve been to many dealers over the years and haven’t had a more exceptional salesman as Brad Hutchinson represent me t salesman like Brad Hutchinson. I’ve been to many dealers over the years and haven’t had a more exceptional salesman as Brad Hutchinson represent me the consumer to the best of his ability. Very honest and upfront, goes above and beyond for his customer. The world needs more car salesman like him, not to pushy, very professional and well knowledge about the product he is selling!!! My go to guy is Brad Hutchinson as should be yours!!! More

Our experience with Green Ford has been less than stellar. We bought a vehicle in June & were told by Mario it came with a lifetime power train warranty. Turns out that was just a ply to sell it....d stellar. We bought a vehicle in June & were told by Mario it came with a lifetime power train warranty. Turns out that was just a ply to sell it....don’t trust the salesmen!!! We had a check engine light pop on a week after purchasing & It’s not being honored. We now have a $3000 fix that we were told would’ve been covered. Would highly caution against this place... More

Awesome Sales Team Came in with my daughter to help her buy a 2019 Ecosport. Rusty Hall was very courteous and helpful. She bought one. Then out of the blue, I see Came in with my daughter to help her buy a 2019 Ecosport. Rusty Hall was very courteous and helpful. She bought one. Then out of the blue, I see a Ranger that I like so of course Rusty helped get me into that with the help of Doug Hall, the new car manager. What a team they make. Sold two vehicles in three days. Awesome group of people. Would definitely buy from them again in the future!! More

False advertiseing Advertised sale price is not what you get when you go to this dealership.They should be sued for false advertisement.They also lied to me. Advertised sale price is not what you get when you go to this dealership.They should be sued for false advertisement.They also lied to me. More