Ford of Murfreesboro

Hard to understand their logic I just want to tell you of a recent experience I have had with this dealership, I visited the dealership and found a Ford F-150 on the lot that I real I just want to tell you of a recent experience I have had with this dealership, I visited the dealership and found a Ford F-150 on the lot that I really liked, I sat in it and thought this maybe the truck for me, I didn’t take a test drive since I wanted to do a little research on not only the Truck but the dealership also. A few days later armed with a True Car certificate I sent the dealership a email stating that I had a certificate from True car and it clearly stated on that said certificate that I could get “ANY in stock F-150 truck’ for the amount shown below. The person who responded who I won’t share he’s/her name firstly disputed the certificate and said that they couldn’t possible sell it for that price, so I gave up, then low and behold the same person a few hours later came back and said that he/she had spoken with her General Sales manager who had agreed and would honor the certificate and said I could have the truck and that they would honor the price quoted by me (how gracious of them). So since I really wanted this truck and the fact was I couldn’t find another within 150 miles with the same specs made the dealership an OTD dollar amount, an email came back stating that they couldn’t possible sell me that truck for that price but at this point this person had NOT spoken to he’s/her Sales manager since it was he’s/her day off and was reading my email from home, so he/she had already denied my offer without even consulting anyone else, as you all know when you deal with a sales person they always have to get approval for every dime from a manager. Later that day I get an email stating that they can offer me the truck OTD for $$$$$ …so at this point we were $1100 apart, the email ends with “Meet me half way”…… I stupidly took that to mean split the difference, what else could it mean, so I think about it for a while and offer another $500 the dealership then responds with blaa blaa blaa and how a good a deal this is for “ME” and that I shouldn’t let this offer go they and pass me by, yeah you know the same old record they sing about every time you try to buy a car and how they have to make money (Which isn’t true, dealers can actually sell a car/truck at a loss believe it or not), we’ve all heard it, it gets old after a while and states the Sales manager said I can have it OTD the door for $108 less than he’s original offer. now how in the world is that “Meet me half way” when I went to school I would have to say at a guess that’s about 89/11% in their favor, not sure what “Meet me half way” means anymore, so I told them where to stick their great offer and I moved on, there not the only Ford dealer but they won’t be earning my business today, tomorrow on any other day soon, at the end of the day they lost a buyer for LESS THAN $400 SO BE WARNED!!! Good Luck going here. More

I am writing this review not an hour after leaving the dealership because I am so appalled and quite stunned at the way my wife and I were treated at this dealership. First off, as soon as we walk in, th dealership because I am so appalled and quite stunned at the way my wife and I were treated at this dealership. First off, as soon as we walk in, the man that greets us asks right off the bat if we're ready to buy today. This was annoying but expected, and I proceeded to inform him that we were just beginning the car buying/leasing process and we wanted to look at a few options. Well little did I know that his question was actually a test to see whether he would pass us off to the 18 year old kid who'd been there for 2 weeks and never sold a car, or whether we were worth the effort. With a quick "I've got a deal working right now" mumbled under his breath, he set off to find the poor chump who would have to deal with us. However, this was to be only the first slight of the afternoon. Annoyed but determined, we forged ahead despite this. Next up, Junior took us out to look at a car and right off the bat asked us again what it would take to get us to buy it today. For crying out loud! All these people see is the dollar bills coming out of your pockets. No one cares about helping us find the right car for us or helping us make the right decision. And as soon as we explained that we are just starting the process, he shut down, became even less personable and less helpful than he was before, and basically just sat in the back seat silent during the uncomfortable and annoying test drive. We loved the car, but the whole experience of that drive put us off of it, and we were frankly ready to get out of there. I could've gotten more information from the lamp post the car was parked under. I knew more about the car than he ever will, and it baffles me how it can be your profession to sell a particular brand of car, yet know nothing about it. All of this said, I felt that I couldn't be too hard on the kid. After all, he was new to the trade and my frustration began to settle on the bozo who passed us off to him and the training, or lack thereof, he was receiving. Upon returning to the dealer, we were promptly ejected from the car and weren't given any opportunity to look at a different model, even though we had clearly stated we wanted to do just that. Eager to get rid of us in search of easier prey, we were rushed inside to "crunch the numbers" which consisted of us being sat down and left for 5 minutes while he had the sales manager scratch down some figure on a sales sheet for a car we hadn't even looked at. "It's close enough" was the answer when I pointed that out. Not satisfied with this and determined to get at least a shred of useful information about the finances of buying/leasing a car from this dealer, I pushed even harder. I guess something broke in his brain, and he left and returned with the sales manager. She was polite and professional but was also eager to be rid of us. Which by this time was fine with me. I was pretty much fed up and was ready to blow a fuse, but elected instead to just politely leave with what little dignity they'd allowed us to keep. I've never walked out of a place of business feeling so bad. I mean, we dress fairly nice and drive a nice vehicle now. We don't smell or have missing teeth or anything. We're not that young, approaching 30. So I don't know what it was about us that triggered that salesman instinct to kick us out the door without even trying to earn our trust or business. I suppose unless you have your checkbook out ready to go, its hands off. The ironic thing is that we were 99% sure we were going to buy that car when we drove in, and 100% sure we weren't when we drove out. And it wasn't the car's fault either. It's a brilliant car worth every penny. But not one of those penny's will go to this dreadful establishment. Although a terrible experience, we did gain something. We have now ruled out the Ford and will be buying a Hyundai. Now I just need to get this bad taste out of my mouth. More

Least amount of pressure I have ever had at a dealership. Purchased an F-150.... was in and out of the dealership in less than 2 hours. Easy to negotiate with. Purchased an F-150.... was in and out of the dealership in less than 2 hours. Easy to negotiate with. More

I appreciated the friendly service and the service associate wasvery informative when questions were asked. The service was also quick and professional. I felt she truly had the best interest of my ca associate wasvery informative when questions were asked. The service was also quick and professional. I felt she truly had the best interest of my car in mind. She even provided additional information that was later benefical for the upkeep of my car.....it is saving me money - good thing. More

When I went to purchase my used Ford Edge, the sales person was very friendly and very helpful. I would reccommend this dealership to all of my friends. person was very friendly and very helpful. I would reccommend this dealership to all of my friends. More

We have leased two cars and purchased three cars from the Alexander Ford dealership over the last fifteen years. Our most recent purchase was a new Mustang. We dealt with Mr. Jim Matthews. He knows his st Alexander Ford dealership over the last fifteen years. Our most recent purchase was a new Mustang. We dealt with Mr. Jim Matthews. He knows his stuff about all Ford products and is just a great all around guy to do business with. More

When I need service I go to Alexander Ford because that is where I bought my Ford F350 and they always give me good service. I can call and make an appointment and they have a comfortable place to wait wh is where I bought my Ford F350 and they always give me good service. I can call and make an appointment and they have a comfortable place to wait while service is being performed. I would like to especially commend Albey Holt for her helpful attitude. More

We bought our car from Alexander Ford and had a great relationship there. The last time we had our car serviced it was for a recall. We made the appointment with Albee and had it there on time. We w relationship there. The last time we had our car serviced it was for a recall. We made the appointment with Albee and had it there on time. We were told it would take 2 1/2 to 3 hours to fix the recall. When it was finished they called us and we went to pick it up. While I was talking with Albee someone came and picked up my keys and had it right out front waiting for me. I was very pleased with their work as well as their attitude! I would recommend them to anyone and everyone!! More

I love the way Alexander ford make you feel right at home. They have the best outstanding people working for them. The Service is quick just like the name says Quick Lane. Keep up the good work because home. They have the best outstanding people working for them. The Service is quick just like the name says Quick Lane. Keep up the good work because I only take my car to you Quick Lane. Thanks,Mr. Holt More