Ford of Murfreesboro

Over $7000. 00 for a new front end and have to return to the shop for the 3rd time to get the steering wheel put on straight. After numerous voicemails not being 00 for a new front end and have to return to the shop for the 3rd time to get the steering wheel put on straight. After numerous voicemails not being returned service advisor informed me that there having phone problems and he can't receive them. Truck was finally brought in to the shop on the 4th day when I showed up at the shop . When it came out it was worse than when it went in. I am going to put it back in the shop for the 3rd time and hopefully someone will test drive it before they tell me that it's fixed. Obviously no one test drove the first 2 times it was in. After $7500.00 the steering wheel was at the 1 o'clock position and when they fixed it after 4 days it is now at 1030 o'clock More

My visit for service on my F150 truck yesterday went well. Got everything completed that I requested and was ready for pickup at the time promised. Great! well. Got everything completed that I requested and was ready for pickup at the time promised. Great! More

It was fast efficient and exactly priced the way they told me it would be would use them again told me it would be would use them again More

Right now I’m not very happy with the service department at all. Have not had a good experience with my service advisor at all. Have not had a good experience with my service advisor More

The service was really good. The staff was really helpful. Will be going back soon. The staff was really helpful. Will be going back soon. More

Noah and Tyler at quick Lane of Ford Of Murfreesboro was service with a smile. They answered every question I had. Help me set up my Ford app and went out of their way to make me happy. Awesome! service with a smile. They answered every question I had. Help me set up my Ford app and went out of their way to make me happy. Awesome! More

The service department especially the Quick Lane division of the dealership were not genuinely interested in solving the issues and problems of the cars or vehicles but they are eager to give the invoice to of the dealership were not genuinely interested in solving the issues and problems of the cars or vehicles but they are eager to give the invoice to make payments. The technicians literally increase the cost of repairs relatively to other dealerships in town. There are lack of trusts and genuine desire to help customers with their cars or vehicles problems. I would suggest customer satisfaction program with the technicians, this would make customers want to come back for services. More

Transparent and clear communication on suggested services versus immediate needs. Service was completed quickly and explained in detail. versus immediate needs. Service was completed quickly and explained in detail. More

Great service and sales. .. Ford of Murfreesboro has given my family top notch service over the last 20 years. The "Quick Lane" is easy, no appointment, service for routine ma .. Ford of Murfreesboro has given my family top notch service over the last 20 years. The "Quick Lane" is easy, no appointment, service for routine maintenance. They do an outstanding job with OEM parts and to the highest standards. The service writers are the best and will work with you to accommodate special needs. More

Albee in the service department is the best. She has the customer’s best interest constantly, she is friendly and knowledgeable. I will always contact her for my service needs. She has the customer’s best interest constantly, she is friendly and knowledgeable. I will always contact her for my service needs. More