Ford of Murfreesboro

Poor customer service The woman we had to deal with working in the service department was incredibly rude, from the moment we walked in the door 6+ months ago (back-ordered The woman we had to deal with working in the service department was incredibly rude, from the moment we walked in the door 6+ months ago (back-ordered recall part) until we picked our car up today. When you spend that much money on something, you certainly should not be treated as an inconvenience. More

Parts Advisor Carl Woosey This advisor is not only very unprofessional but very disrespectful. He used profanity while at work in front of other Ford of Murfreesboro employees This advisor is not only very unprofessional but very disrespectful. He used profanity while at work in front of other Ford of Murfreesboro employees and even after pleading for him not to continue to disrespect me he continued to do so More

Good Experience!!!! This a beautiful dealership!!! They make u feel like ur family. My sales person Mike Brunson was very intelligent about handling my need for what I wa This a beautiful dealership!!! They make u feel like ur family. My sales person Mike Brunson was very intelligent about handling my need for what I was looking for in a car. I will always come back here to buy my next car. And u have one xxxx of a sales person in Mike. If I was the owner he would be getting a promotion or raise , that's how much that young man meant to me an my family!!!😊😊 More

Playing games if not outright dishonest I was looking for a particular vehicle (a new base model Ford Fiesta S Hatchback with a manual transmission). I called the dealership and asked about I was looking for a particular vehicle (a new base model Ford Fiesta S Hatchback with a manual transmission). I called the dealership and asked about it. They reported that they had that exact car, so I scheduled an appointment to come and drive it the following day. I showed up on the lot (having travelled from 40 minutes away) and the salesman told me that they didn't have a base model and had never had one, but did have the ST with the manual transmission (which is 6k more and loaded). I drove that vehicle, which was nice. I told the salesman that I wanted the S not the ST. He said - let me see what we can do and invited me and my teenage son into the showroom. At this point, the salesman and manager put on the pressure, even to the point of turning my teenage son into the conversation "Don't you really want the fancier car" and telling me literally "The S model is a dumb choice given your option to buy the ST at this price". Seriously? They just called me stupid in front of my teenager. They made NO EFFORT to find the vehicle I wanted at another dealer. It was a complete waste of my time and 80 miles out of my way!! We have a Ford dealer near me that has an ST on the lot. I didn't want that car!!! The only good thing was the lesson that it taught my teenager. "Dad", he said, "Is that why everyone thinks that car salesmen are all slimy?" Yes indeed! From the other reviews, looks like my experience was not unique! I left and went same day to the another dealer to drive the competitor Hyundai Accent. Similar story - They did not have the base model either, but found one in the region they could transfer. And most importantly - treated me with respect and courtesy. I purchased the vehicle from them that evening and took it home 2 days later. We are very happy with it and I have purchased several more vehicles from that competitor. More

Service department is clueless!!!! Taken car in again which is the 6th time for the same problem!! Only to hear that it may be sometime in September to have someone look at the vehicle. Taken car in again which is the 6th time for the same problem!! Only to hear that it may be sometime in September to have someone look at the vehicle. My conversation with Ford Corporate stated the same level of frustration they have with this group at Ford of Murfreesboro. We would feel better if they would just fix the car or tell us that they don't have a clue what to do. In turn, direct us to another dealership that is competent. Ford is proving to be "Fix Or Repair Daily"!!! More

New truck Had the best experience buying a new vehicle Jennifer Hughes salesperson was the best person to deal great customer service willing to go the extra mi Had the best experience buying a new vehicle Jennifer Hughes salesperson was the best person to deal great customer service willing to go the extra miles to help with paperwork and just a great person to work with ford of Murfreesboro should be please to have this person on there staff More

DOES NOT CARE AFTER THE SALE!!!!!! worst customer service we dealt with. Would not buy from them ever and this experience would extend to a Ford product. My daughter's first purchase an worst customer service we dealt with. Would not buy from them ever and this experience would extend to a Ford product. My daughter's first purchase and continued problems with a clutch that has been in their shop 4+ times with same response of clutch recall and on back order. Replaced the clutch and same problem...apparently not the "new and improved" clutch to solve the issue. Last night car would not get above 25mph on I-24 from Nashville to Murfreesboro. Very nerve racking for my daughter trying to get home! Took to FoB next morning with same excuse and told not an issue/safe to drive! Are you kidding me???? This is my daughter's first purchase and we are heartbroken over this entire experience for her. This Ford of Murfreesboro group does not care!!! Only care about the sale and will dismiss you when a problem occurs. If i could give them 5 negative stars i would.. DO NOT BUY FROM THIS DEALERSHIP if you expect service after the sale and people that care about customers. More

a lot of miscommunication, but friendly service. Ordered the ambient kit for my 2013 fusion se. Was told it was one price then the next was told a different price. I work Monday-Friday 8-5 and the Ordered the ambient kit for my 2013 fusion se. Was told it was one price then the next was told a different price. I work Monday-Friday 8-5 and the only time I had to get it done was on the weekend. They don't have a mechanic who can work on it on the weekend so I had to do it on the weekday. It's extremely inconvenient, but they provided me a rental car so that I could go to work. They were very nice, but they could maybe try to accommodate the customer a little bit more with their hours. Unfortunately most people work the same shift as I do, so that would be my only complaint. All in all, they were helpful and apologetic, I would recommend this place. More

Excellent Dealership Highly Recommend My husband and I found a Roush online and called Murfreesboro. Ryan Greatrex called him back. He was fantastic. We had spoken many times on the phone My husband and I found a Roush online and called Murfreesboro. Ryan Greatrex called him back. He was fantastic. We had spoken many times on the phone and Ryan always called us right back when we had questions. We flew over 1,100 miles to look at the car. We were greeted by Tamara Box, who was awesome. She was extremely friendly and hospitable. She showed us around the dealership and answered any questions we had. We took the car for a test drive, then sat down with Ryan to go over all the details. He was just as personable in person as he was on the phone. We felt like we were old friends meeting up. We wanted to add personal touches to the car, stripes, lovers, side vents, etc. and Ryan spent the time to go over all the options. Ryan kept us up to date on the car and sent us pictures every step of the way. When the car arrived, it was incredible! We were extremely happy and cannot thank Ryan and Tamara for all they've done. We would also like to thank David Warrick, the body shop manager. You and your team did a fantastic job with all the accessories!! David Focardi, thank you for your help in arranging everything and David Lee for having such an amazing dealership (and for taking the time to take a picture with our car)! We never felt pressured at any time. We would definitely purchase another vehicle here and would highly recommend this dealership. More

Hard to understand their logic I just want to tell you of a recent experience I have had with this dealership, I visited the dealership and found a Ford F-150 on the lot that I real I just want to tell you of a recent experience I have had with this dealership, I visited the dealership and found a Ford F-150 on the lot that I really liked, I sat in it and thought this maybe the truck for me, I didn’t take a test drive since I wanted to do a little research on not only the Truck but the dealership also. A few days later armed with a True Car certificate I sent the dealership a email stating that I had a certificate from True car and it clearly stated on that said certificate that I could get “ANY in stock F-150 truck’ for the amount shown below. The person who responded who I won’t share he’s/her name firstly disputed the certificate and said that they couldn’t possible sell it for that price, so I gave up, then low and behold the same person a few hours later came back and said that he/she had spoken with her General Sales manager who had agreed and would honor the certificate and said I could have the truck and that they would honor the price quoted by me (how gracious of them). So since I really wanted this truck and the fact was I couldn’t find another within 150 miles with the same specs made the dealership an OTD dollar amount, an email came back stating that they couldn’t possible sell me that truck for that price but at this point this person had NOT spoken to he’s/her Sales manager since it was he’s/her day off and was reading my email from home, so he/she had already denied my offer without even consulting anyone else, as you all know when you deal with a sales person they always have to get approval for every dime from a manager. Later that day I get an email stating that they can offer me the truck OTD for $$$$$ …so at this point we were $1100 apart, the email ends with “Meet me half way”…… I stupidly took that to mean split the difference, what else could it mean, so I think about it for a while and offer another $500 the dealership then responds with blaa blaa blaa and how a good a deal this is for “ME” and that I shouldn’t let this offer go they and pass me by, yeah you know the same old record they sing about every time you try to buy a car and how they have to make money (Which isn’t true, dealers can actually sell a car/truck at a loss believe it or not), we’ve all heard it, it gets old after a while and states the Sales manager said I can have it OTD the door for $108 less than he’s original offer. now how in the world is that “Meet me half way” when I went to school I would have to say at a guess that’s about 89/11% in their favor, not sure what “Meet me half way” means anymore, so I told them where to stick their great offer and I moved on, there not the only Ford dealer but they won’t be earning my business today, tomorrow on any other day soon, at the end of the day they lost a buyer for LESS THAN $400 SO BE WARNED!!! Good Luck going here. More