Ford of Murfreesboro

Great service and friendly employees Everything goes as planned when you go to Ford of Murfreesboro. My service advisor Billy is always understanding to the problems you face and is alwa Everything goes as planned when you go to Ford of Murfreesboro. My service advisor Billy is always understanding to the problems you face and is always eager to get the car fixed and back to you ASAP. More

Do NOT take your vehicle here for service This review is concerning the Service Department only, as I have not purchased a vehicle from this dealership since it was Alexander Ford (the good ol This review is concerning the Service Department only, as I have not purchased a vehicle from this dealership since it was Alexander Ford (the good ole' days). This is a long story, so please forgive me and buckle up. I've taken my 2010 F150 to this dealership for oil changes the last few times it was due. A recommendation was made that I have my brakes checked as they were showing wear. I took my truck to Firestone to have the brakes checked and they didn't feel like any brake service was needed at the time. However, Firestone did recommend a couple of mileage based maintenance items...namely a fuel system cleaning, a coolant system flush and new spark plugs. They gave me a price for the whole job and I thanked them but declined. I made an appointment with FOM's service department for May 26, 2017. I spoke with Kim McMillan and set up an oil change, coolant system flush, fuel system cleaning and a change of spark plugs. She quoted me prices on each service. The day before the scheduled service, I had a couple of questions regarding what was to be done. I left Kim two messages and the receptionist left her a note to return my call. I received no response from Kim, so I ended up speaking to another gentleman (do not recall his name), who answered my questions. I should have taken the poor customer service from Kim as a sign of things to come, but unfortunately, I didn't. The next day I dropped off my truck for the schedule service(s) and Kim made no effort to apologize for not returning any of the three phone calls from the day before. We went over the services to be performed and the prices and I left. At 4:00pm I received a text that my truck was ready to be picked up. I paid the bill and started leave the dealership. As soon as I pulled out onto the street, it was obvious to me that something was WRONG with my truck as it was missing terribly. I turned around and took the truck back to the service area. I told Kim I needed to speak to a manager, so in comes Frank Bowe. After Frank took the truck back and did some diagnostics, it was determined that one of the plugs (new plugs mind you) was cracked and was causing the misfire. It is unbelievable to me that no one checked or drove the truck before I was advised it was ready to go. As it turned out they had to keep it overnight and change out all 8 plugs because at least 3 were deemed cracked or flawed. The only explanation I received was the tech was in a hurry to finish before day's end (did I mention this was a Friday?). Frank did tell me it was SOP to double check things before a vehicle is released, but this had not been done in this case. So, I come back on Saturday and pick up my truck. Sunday morning, I started up the truck and the check engine light came on. Monday was a holiday, so first thing Tuesday morning I was back at the dealership. They read the code and re-set it and we all "hoped for the best". The check engine light came back on the next day and back to the dealership Thursday morning. After about 5 hours, Kim called and advised that it had been determined that the code being thrown was no fault of FOM. (Again, this was scheduled maintenance on my truck...there was nothing wrong with it when I took it in; never had any check engine lights or any other emissions issues.) I, once again, was in disbelief of the blanket denial of responsibility for the problem that the service department clearly caused. And they had the audacity to tell me they could fix it for another $1,000.00. How nice of them to offer.... I asked Kim to let me speak to the manager, but not Frank this time as I knew this was beyond his realm of authority and he would tow the company line and that wasn't going to work this time. I was transferred to George Sewak (I forget his title). He was already aware of the situation and denied FOM had any responsibility in the matter. Again...UNBELIEVABLE!!! I asked to speak with someone else and George said he would leave a message for the GM and the owner to call the next day (that was June 1st and I have yet to receive that call back...so at least I know where Kim gets her customer service skills). I went to pick up my truck and return the loaner later that day. Obviously, I was not happy, but I was out of options and just wanted my truck back. While waiting for them to "find" my truck, I was approached by Michael Powers, Customer Service Advisor. I told him I was not happy and didn't want to take it out on him as he was trying to help. He and Kim were also getting me some info on an itemization of a BS charge on my original bill. Michael said he would give me the time I asked for to calm down and he would call me Monday (June 5h) ...You guessed it, no call back... Moral of this long story is, I should have let Firestone do the work...or maybe someone from Craigslist…the results couldn’t have been any worse!!! More

2017 ford f250 I was really not wanting to make such a purchase but my older truck was about shot. Ford of murfreesboro is where i have bought in the past so obvio I was really not wanting to make such a purchase but my older truck was about shot. Ford of murfreesboro is where i have bought in the past so obviousley I came back as a return customer. First of all i love what you have done to the place. First class. The sales lady ( Kayla ) was very friendly and treated us like she had known us for ever. She has been amazing throughout the whole process of this purchase. She went beyond the call of duty in my opinion to work out any and all of any minor issues that came up. First class sales lady. Must have been, because im now driving my 2017 ford f250. Thank you Kayla for a job well done. I will for sure send people your way. Oh and I most certainly cant leave out Emily in the service department. Great job. Great team. Thanks, Ray Frost More

A+++++ Had my first oil change on my car. Great Service. Friendly people. They ran my car thur the wash. The oil change took about a hour which isn't bad at Had my first oil change on my car. Great Service. Friendly people. They ran my car thur the wash. The oil change took about a hour which isn't bad at all. More

Express Service! I have a busy schedule and utilized the Quik Lane service center. I was in and out in 40 minutes. This was AWESOME and I was on my way with time to sp I have a busy schedule and utilized the Quik Lane service center. I was in and out in 40 minutes. This was AWESOME and I was on my way with time to spare! More

Excellent Service Arrived 30 minutes before my appointment time. Was greeted with professional attitude and smile. This was my first service on my new vehicle. I was on Arrived 30 minutes before my appointment time. Was greeted with professional attitude and smile. This was my first service on my new vehicle. I was only there for about 45 minutes. This type of service will keep me coming back. More

Very good service I needed my first oil change on a used truck I purchased recently from Ford of Murfreesboro. I showed up and the technician said they were pretty book I needed my first oil change on a used truck I purchased recently from Ford of Murfreesboro. I showed up and the technician said they were pretty booked, but to drive around the building to their quick lane. They had me in and out in no time, and they did the job without leaving a mess. The gentlemen running the counter were very polite, very professional More

Excellent Experience It just doesn't get any better than these service guys. They go above and beyond. Just when in for regular maintenance and they checked everything;let It just doesn't get any better than these service guys. They go above and beyond. Just when in for regular maintenance and they checked everything;letting me know when to expect to need to replace my brakes. They are always concerned about the satisfaction and safety of their customers. More

Quality service and convenience I have used the main warranty service and the Ford of Murfreesboro "Quick Lane" service units and have had nothing but good experiences to date. They I have used the main warranty service and the Ford of Murfreesboro "Quick Lane" service units and have had nothing but good experiences to date. They are fast, reliable and reasonable. More

Great Experience. Best experience we have ever had. There was no stress or run around, we actually made a deal over the phone. The car was ready for us when we picked Best experience we have ever had. There was no stress or run around, we actually made a deal over the phone. The car was ready for us when we picked it up two days later. We plan to return for all our service work. More