Ford of Murfreesboro

Always helpful Every employee at this dealership is always professional, pleasant and helpful. It's a pleasure to do business with them. I would recommend them to ev Every employee at this dealership is always professional, pleasant and helpful. It's a pleasure to do business with them. I would recommend them to everyone. More

Too bad there isn’t a sixth or seventh star This dealer does everything right. I have bought many new, and a few used, vehicles since 1961 from dealers in at least seven Tennessee dealers (Ford This dealer does everything right. I have bought many new, and a few used, vehicles since 1961 from dealers in at least seven Tennessee dealers (Ford, Buick, Nissan, Honda, Subaru, Dodge). Never have I received such service, in such an efficient and professional manner or in a more customer friendly showroom/customer waiting room. More

NEW EXPLORER I just traded my three year old Explorer for a new one and was very satisfied with the trade and the service. Louis LaBoy & Don Robertson were my sa I just traded my three year old Explorer for a new one and was very satisfied with the trade and the service. Louis LaBoy & Don Robertson were my salesmen & both did everything possible to get everything the way I wanted. Although there were some repeats & overlaps in service & paperwork, I would recommend this dealership to anyone. More

From a Long Time Ford Buyer I just bought a new 2017 Ford Escape Titanium 2 days ago. JV (Jason Vuerich ) was the most exceptional, efficient car salesman I’ve ever encountered!! I just bought a new 2017 Ford Escape Titanium 2 days ago. JV (Jason Vuerich ) was the most exceptional, efficient car salesman I’ve ever encountered!!!! Not only was he a step ahead of the whole process, he went the extra mile every step of the way! He streamlined the whole process so well that we were in and out (from test drive, to complete finance, to driving the car off the lot) in under 3 hours! Will, the finance guy, was outstanding with his speed and patience- making the transaction smooth and quick! I would definitely recommend friends and family to this Ford dealership above all others!!!! More

Great attention to details The service was great. Ben McMillan was my Salesman and stuck with it until we found exactly what i wanted in a new F150. I would recommend him and The service was great. Ben McMillan was my Salesman and stuck with it until we found exactly what i wanted in a new F150. I would recommend him and the dealership to anyone. More

Top notch dealership I traded a truck in for a new f350 and the service couldn’t have been better. Gary Smith was my salesman and did an outstanding job of working hard to I traded a truck in for a new f350 and the service couldn’t have been better. Gary Smith was my salesman and did an outstanding job of working hard to meet all of my needs to make a deal. Greg in the finance department was exceptional as well. I definitely recommend Ford of Murfreesboro More

A few hiccups I loved the experience, the sales person, Kayla Bennett and the car but I did have to resign paperwork twice, never got my title transfer paperwork in I loved the experience, the sales person, Kayla Bennett and the car but I did have to resign paperwork twice, never got my title transfer paperwork in the mail nor did I get my loan paperwork before my first payment was due. But even with the hiccups, it was worth it to get my dream car, Infiniti G37! More

Outstanding! From the Service Department to the General Manager my expectations are always met. My firm has our entire fleet of Ford trucks serviced at Ford of Mur From the Service Department to the General Manager my expectations are always met. My firm has our entire fleet of Ford trucks serviced at Ford of Murfreesboro and a few of my employees as well as myself have purchased new vehicles here. The sales people go above & beyond to ensure 100% satisfaction. April Cromety takes the initiative beyond the standards of a salesperson to meet your needs. She follows up after the sale to be certain you are still happy. Jason Borowski stayed late to make sure all avenues were visited to make my purchase as streamlined as possible. I looked, chose a vehicle, ran the paperwork and was out the door in 3 hours! Amazing! Kim McMahan, Frank Bowe and George Sewak in the service department are always efficient, ethical and apply common sense when discussing and recommending service. They aren't "out for the dollar". More

My first Ford in over 17 years Without getting into the depths of detail required to adequately convey the entire story, My wife and I had a horrible experience with Ford which incl Without getting into the depths of detail required to adequately convey the entire story, My wife and I had a horrible experience with Ford which included the dealership and the service department after the purchase of a new Mustang in 1989. Needless to say I held a grudge and had not bought a Ford since. In 2016, I was in the market for a new truck and decided to look at the F-150's. My sales representative was Chico and I could not be more happy with how he assisted me. He was exceptionally informative and patient as I compared my options. Over the course of three months, Chico did not continually call or email me. He would drop me a line every so often just to let me know he was ready when I was and would inform me of any specials. When finally decided to purchase the Ford, Chico took me around the lot again showing me all the options and making sure I purchased exactly what I wanted. Once I had selected my new truck, the process was extremely easy. There was no haggling, no back and forth with the general manager and finance manager. I made my offer and once it was accepted, I was driving my new truck off the showroom floor within an hour. I have been extremely satisfied over the past year and when an issue came up requiring warranty service, I prepared myself for the battle. Once again I was pleasantly surprised as the service department and Mr. William Remington were more than helpful. My truck was inspected and a new steering wheel was ordered. The following week it was installed and I was never truly inconvenienced. Ford has won back a customer after 18 years and they did it with Customer Service. I can not speak for everyone but my experience has been stellar. I will recommend Murfreesboro Ford (and Chico) to everyone I know. More

Billy was great! Billy Remington coordinated the needed recall service to keep our car safe and running well. He worked out a after-hours drop-off and pick-up due to Billy Remington coordinated the needed recall service to keep our car safe and running well. He worked out a after-hours drop-off and pick-up due to our work schedules. Everything was done well and timely, and the car was waiting for us as instructed. Thanks! More