Ford of Murfreesboro

got oil change tire rotation all went well my visit was good no problems got my car serviced everything went well service person was very polite and went over all that was done my visit was good no problems got my car serviced everything went well service person was very polite and went over all that was done More

Excellent service. Took in my F150 for oil change and tire rotate. Bill Remington wes my service advisor and he went out of his way to make calls to make extended servic Took in my F150 for oil change and tire rotate. Bill Remington wes my service advisor and he went out of his way to make calls to make extended service provider. I was surprised they took me right away (without an appointment) as soon as I drove in. Also surprised at the warm and comfortable waiting area that included a food/snack bar, a tv going and a warm fireplace. Very nice! Bill told me it would be 1-2 hours and, sure enough, by 11am the service was complete. Everyone was friendly and he answered all questions asked. BTW - they checked all fluids, belts and whatever a vehicle inspection includes at no extra charge. Excellent service department that I recommend. More

Don't go to this dealership to get service RUN My daughter has had nothing but BAD experience with the service department once it was for brakes and now her heater has stopped working. They never f My daughter has had nothing but BAD experience with the service department once it was for brakes and now her heater has stopped working. They never fix the car right the first time she ALWAYS has to bring it back and leave it for days at a time. They think because she's a girl that they can tell her anything and keep charging her for things she didn't need...BAD...She's a single mother with 2 girls one of which has disabilities- breathing and heart problems AND CAN NOT be in a car without heat. The service department have been very rude and unprofessional this has to stop....Take your car elsewhere. More

Superior service Found Alex Folger to be very helpful and professional. He addressed an issue with my heater that was simply “operator error”, and dis so without makin Found Alex Folger to be very helpful and professional. He addressed an issue with my heater that was simply “operator error”, and dis so without making me feel stupid. There is an art to that. I also liked Joe that provided shuttle service. He was friendly and courteous. More

"JT" Forrest is the best salesman I have ever delt with I stopped by the dealership back in August 2017 and met JT for the first time. Over the next several months either he would check to see if he could b I stopped by the dealership back in August 2017 and met JT for the first time. Over the next several months either he would check to see if he could be of any help with finding me a truck or I would make contact to check about a vehicle ( Ruby Red F150 to be exact). JT was never pushy or over barring, just seemed to really want to help. On several occasions he would check other dealerships and see if the truck they had would be what I was looking for. I need to say something else about Ford of Murfreesboro at this point, price was never an issue, based on other dealerships in the area I new JT was going to have the best price. I'll just cut to the chase, we bought a new F150 Ruby Red Metallic from JT at Ford of Murfreesboro on 01-06-2018 and it was all because of JT's approach to the sale. Thanks JT and we love our new truck More

Troy Burlason was patient and professional! I started looking for a new family vehicle three months ago, and at each step, Troy Burlason was patient. His loyalty and perseverance paid off with I started looking for a new family vehicle three months ago, and at each step, Troy Burlason was patient. His loyalty and perseverance paid off with our purchase of a Red Ford Expedition XLT. Thank you for everything Ford of Murfreesboro! More

Service Excellent service. I have worked with Emily many times and she is the best. Very knowledgeable and explains what needs to be done and why. Kudos to Excellent service. I have worked with Emily many times and she is the best. Very knowledgeable and explains what needs to be done and why. Kudos to Emily! Thanks again! More

Timely Service, Thorough Communication I took my 2011 Ford Escape to Ford of Murfreesboro for recall service. The newly renovated service bay made for a seemless check-in process. The ser I took my 2011 Ford Escape to Ford of Murfreesboro for recall service. The newly renovated service bay made for a seemless check-in process. The service tech sent me his personal cell phone number to use if I needed to call about my car. The work took a half day as promised. My car is in great condition! More

From phone call to out the door From the first phone call to driving out the door, I found friendly, professional and knowledgeable people. Straightforward discussion of vehicle pric From the first phone call to driving out the door, I found friendly, professional and knowledgeable people. Straightforward discussion of vehicle pricing. I especially appreciated the lack of pressure for "add-on's". Having the "garage" for looking over the vehicle is a nice touch, especially with the weather being rather nippy. The Lariat has a ton of bells and whistles and April did a great job of walking us through them. Looking forward to a great ride. More

EXCELLENCE IN SERVICE Work was done effectively at a reasonable price. Car was ready earlier than promised, and returned clean and warmed up. What more could I ask? Work was done effectively at a reasonable price. Car was ready earlier than promised, and returned clean and warmed up. What more could I ask? More