Ford of Murfreesboro

Great dealer I hate car shopping but For dog Murfreesboro made it ok. Told them what I was looking for, they found it and made the deal work. Don’t hesitate to bu I hate car shopping but For dog Murfreesboro made it ok. Told them what I was looking for, they found it and made the deal work. Don’t hesitate to buy a car. See Jonathan Maupin and he’ll take care of you. More

25000 mile service Easily made my appointment on line, service was done in a timely manner and service rep Jason and cashier Ms. Debbie were friendly and helpful. Easily made my appointment on line, service was done in a timely manner and service rep Jason and cashier Ms. Debbie were friendly and helpful. More

Oil change cheaper than my usual place! I was shocked to find that the dealership offered Maintenence services for less than my usual place of business. Half the price for an oil change plus I was shocked to find that the dealership offered Maintenence services for less than my usual place of business. Half the price for an oil change plus I got an alignment and a free car wash! The customer service was wonderful and went out of their way to find me savings where they could. A+ service! More

Kayla did good Kayla in Service handled her obligations to me professionally and proactively. My questions got answered to my satisfaction and my truck was returned Kayla in Service handled her obligations to me professionally and proactively. My questions got answered to my satisfaction and my truck was returned to me clean and ready to roll. Thanks to the Service crew at Ford of Murfreesboro. More

Our recall seat belt Seat belt recall service & reg service was complete in a short period of time. Was made feel very welcome & comfortable while waiting in a great waiti Seat belt recall service & reg service was complete in a short period of time. Was made feel very welcome & comfortable while waiting in a great waiting area. Thanks More

Recall complete I made my appointment for the recall. When I arrived, they got to my car quickly. Their waiting area was clean, comfortable, spacious. They got me i I made my appointment for the recall. When I arrived, they got to my car quickly. Their waiting area was clean, comfortable, spacious. They got me in out earlier than the expected. The service team was very courteous. More

Best experience I've ever had at a dealership (I'm 74 yrs) I bought my Ford Fusion here new in 2012, I have always used the Quicklane for my service, Joel the Mgr always makes sure everything is perfect every I bought my Ford Fusion here new in 2012, I have always used the Quicklane for my service, Joel the Mgr always makes sure everything is perfect every time I visit. I recently had a problem with my air conditioning system, (that has gremlins in it I think) but Joel has gone above and beyond my expectations to find the problem. I highly recommend the Quicklane Service. More

STAY AWAY FROM THIS PLACE! The mechanic here left a huge tool under the hood of my husbands car while changing the battery and shut the hood on the tool and COMPLETELY BENT THE The mechanic here left a huge tool under the hood of my husbands car while changing the battery and shut the hood on the tool and COMPLETELY BENT THE HOOD UPWARDS! this was after giving them a second chance for lying about the warrenties! This dealership is HORRIBLE STAY AWAY!! They're rude and hang up on you, they don't care about the customer, all they want is money, they will lie, then lie some more! LITERALLY THE WORST! More

A recall Well I had a recall done on my 2013 Escape Kayla Knight was all over it and even took care of another issue I had with my Car. She was so helpful and Well I had a recall done on my 2013 Escape Kayla Knight was all over it and even took care of another issue I had with my Car. She was so helpful and friendly and we got all of it done with one visit. The service department was also helpful and fast and parts had every thing in stock. Over all it was a Great Experience. Thank you ALL. More

Best ever! This is an unlikely but 100% true story. I don't live in Murfreesboro so it was unusual for me to be there. I had just finished a lunch meeting and wa This is an unlikely but 100% true story. I don't live in Murfreesboro so it was unusual for me to be there. I had just finished a lunch meeting and was driving toward the interstate to go back to my hometown of Manchester. I needed to go to the bathroom before I got back on the road. I have to travel a lot with my job, and I hate going into dirty bathrooms. I was passing Ford of Murfreesboro and it was a beautiful, shiny, and very clean looking building. I thought to myself, I bet they have a nice clean bathroom. I was not interested in trading cars. I was driving a very nice, new looking Taurus SHO. I had only owned it for two months. The only motivation to go into the dealership was to go to the bathroom. I pulled up to the front door, got out, and a very nice young man named Tavius Flynn opened the door of the dealership for me, said his name was Tavius and asked me how he could help. I said, the only way you can help me is to point me to the bathroom. He said, let me show you where it is, walked with me over to the side of the showroom, and pointed down the hall. I said, thanks, over my shoulder, and kept walking. I came out of the bathroom and walked directly to the front door where Tavius was waiting to open the door for me again. As he opened the front door, he said, man that's a nice looking Taurus. He said, it looks brand-new, how long have you had it? I said, I just got it two months ago. He said, do you like it? I said, I love it, but it's too small for me, I really need a pickup truck. I'm 6'4" and I weigh 260. The car is too small for me. He said, well let me find you a pickup truck. He said, we've got 28 acres of vehicles and I can find anything you want. I said, well before we both go to all that time and trouble you should know that I've already tried to trade out of that car at three different dealerships and they all said they couldn't finance me. He said, if you don't mind let me introduce you to my finance manager. His name is Mr. Will, and if anybody can get it done he can! So, I met Will. Not your typical finance manager. He said, we're part of a two hundred store group, and at this store we sell three hundred units a month. We have financing options available that other people just simply don't have. He said, if you'll pick out a truck with Tavius, I'll take care of the rest of it. He then said, Tavius, just go get whatever truck he wants and bring it up to the front door so he doesn't have to walk anywhere. So, I told Tavius what I wanted, he said, I'll be right back, make yourself comfortable, would you like anything to drink? I said, no I'm good I'll be waiting right here. In about five minutes, the truck I had described was at the front door waiting for me to test drive. I loved it! It fit me like a glove. A few minutes later, Tavius put their proposal on the desk in front of me. I gave them a counter offer and they accepted it. No games, no pressure. Will, the finance manager, got my deal approved for 7% less APR than the deal I had made previously at another dealership on the Taurus. My payment on the 2018 wasn't that much higher than the two thousand fifteen Taurus. I was very happy. Driving home that night in my new truck, I thought about how blessed I am, how nice people Tavius and Will are, what a great dealership to do business with, and how much I appreciate a good clean bathroom. Sincerely, Dale Poteet ps. I've already recommended Tavius to several people. More