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Ford of Murfreesboro

Murfreesboro, TN

3.8
698 Reviews

1550 Northwest Broad Street

Murfreesboro, TN

37129

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Showing 698 reviews

February 24, 2019

service review fast and friendly , if you show up early for a service appointment and they have an opening they will work you in and not make you wait for your appo More

by jimd1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kayla Knight
Feb 26, 2019 -

Ford of Murfreesboro responded

Hi Jim, we are pleased to have provided you with such a positive experience! Your satisfaction is our top priority so we are glad to hear that you have enjoyed your visits with us. Please let us know if there is anything else we can do for you; we are more than happy to help!

February 23, 2019

Great People and Service Always take my vehicle here. Have for years and wouldn't change for anything. These people are friendly, knowledgeable and professional. Not to men More

by Biker96
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle
Feb 26, 2019 -

Ford of Murfreesboro responded

We appreciate your positive review about your recent experience with us! We're looking forward to your next visit with us!

February 15, 2019

wonderful experience I carried my car in for 7:00 AM appointment. Kayla met me. She was so helpful and friendly. She’s an asset to this dealership. She explained everythi More

by Ann Armstrong
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Service rep: Kayla Knight
Feb 16, 2019 -

Ford of Murfreesboro responded

Ann, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Ford of Murfreesboro and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

February 14, 2019

Kayla knight She was very friendly and helped me with everything that I needed. I will be back for anything else that I need help with in the future More

by 🤪
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kayla knight
Feb 16, 2019 -

Ford of Murfreesboro responded

Hello, your satisfaction is our top priority. We can't wait to see you again, have a great day.

February 11, 2019

Excellent service! 1) Repair took only one hour on a Saturday morning. 2) Customer Agent gave me the cost of the diagnostic up front then shared with me the exact all i More

by LG 2019
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tanner Meno
Feb 14, 2019 -

Ford of Murfreesboro responded

We appreciate your positive review about your recent experience with us! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!

February 08, 2019

I am totally satified with my purchase-now I bought a new Ford 150 pick-up truck and had some minor issues with not getting exactly what I asked for. The manager made an adjustment that satisfi More

by Dan-The Man
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve-salesman
Feb 11, 2019 -

Ford of Murfreesboro responded

Congratulations on your new F150! We're happy to hear our staff was able to provide you with such a positive car buying experience. We hope to be of service to you again in the future. Best wishes, Ford of Murfreesboro

January 25, 2019

Excellent care and extremely helpful The dealer Francisco was excellent with much care in getting us into the perfect Mustang. I would and will highly recommend this salesman and the gre More

by Don
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Francisco
Jan 30, 2019 -

Ford of Murfreesboro responded

Don, we hope you are enjoying your new Mustang! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

January 19, 2019

F150 Purchase The one aspect of this dealership I would give a 5 would be selection of inventory. They do have a good variety of colors and models to choose from in More

by GregHBNA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin sales manager, and George, salesperson
Jan 21, 2019 -

Ford of Murfreesboro responded

We are sorry to learn that your visit to Ford of Murfreesboro did not live up to your expectations. Although we are not used to getting reviews like this, we take them seriously and would like you to know that if you give us the chance we will do everything possible to make it up to you. Falling short of meeting your expectations is not to the standards we strive to achieve, and we humbly ask for the opportunity to make this right. Thank you providing this information so we can improve upon our services. We hope to hear from you soon. Ford of Murfreesboro

Jan 22, 2019 -

GregHBNA responded

Thank you for taking the time to contact me regarding this issue regarding pricing. In talking to Kevin, we have reach a resolution on the issue.

January 19, 2019

Chief-mboro I scheduled my lincoln in for the airbag recall after months of waitng for parts from big Ford. This was not the dealers fault. They repaired my linco More

by Chief150
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Emily
Jan 21, 2019 -

Ford of Murfreesboro responded

Thank you so much for your kind words about your experience here at Ford of Murfreesboro. We try every day to satisfy our customers and it’s always nice to know when we succeed.

January 15, 2019

Steering isuue When I got into my Ford Edge and started it, the steering would not come down and the seat would not adjust automatically for driver 1-2 or 3. I trie More

by Boyles
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex
Jan 21, 2019 -

Ford of Murfreesboro responded

It really means a lot to us that you took the time to write such a positive review about Ford of Murfreesboro so we just wanted to personally thank you. We try very hard to make sure our customers are happy every time they visit us so it’s gratifying when someone lets us know that we’re doing a good job.

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