Ford of Murfreesboro

Quick, friendly, efficient Had an airbag recall. Was handled quickly and the staff was very friendly.. they were interested in getting me out quickly. I appreciated not havin Had an airbag recall. Was handled quickly and the staff was very friendly.. they were interested in getting me out quickly. I appreciated not having to wait. More

Air bag recalls I had a recall to replace the air bag in my car. They did this in a very short time and took the time to put a protective seat cover on the driver's s I had a recall to replace the air bag in my car. They did this in a very short time and took the time to put a protective seat cover on the driver's seat and even ran the car thru the car wash when done and all free of charge. They are a great group of people !!! More

Service Took my Edge in for 5000 mile service and tire rotation Emily was my contact met me when I arrived texted when ready. Great service Took my Edge in for 5000 mile service and tire rotation Emily was my contact met me when I arrived texted when ready. Great service More

Fast, Friendly Service My car’s oil change light calls for one but Ford’s friendliness, fast service, comfortable seating and interaction with my son reminds me where. My car’s oil change light calls for one but Ford’s friendliness, fast service, comfortable seating and interaction with my son reminds me where. More

In and out for in 30 minutes - no way Greeted by friendly courteous staff. In just a few minutes they had me written up for service. I figured I would be in the waiting room all day waitin Greeted by friendly courteous staff. In just a few minutes they had me written up for service. I figured I would be in the waiting room all day waiting and would probably have to come back because they didn't have the parts needed. NO, not at all. Before I could get comfortable with a hot cup of coffee in their very nice waiting area, they announced that my vehicle was ready to go. Entire experience less than 30 minutes and I was out the door. It blew me away. I will definitely will be returning to this dealer for future service needs. Thanks for your GREAT service staff!!! More

Fast and friendly service I brought my F150 in for routine maintenance and they had me in and out in no time! Alex did a great job of making it a personalized experience! I brought my F150 in for routine maintenance and they had me in and out in no time! Alex did a great job of making it a personalized experience! More

Fantastic service FoM treats my 2008 F350 as if it was purchased new from them. They always get the job done quickly and correctly. Very pleased. Service advisor Tanner FoM treats my 2008 F350 as if it was purchased new from them. They always get the job done quickly and correctly. Very pleased. Service advisor Tanner Meno is always knowledgeable and friendly. Listens to my requests and always accurately explains what I can expect from services. I will always use Ford of Murfreesboro for service needs More

First Experience at Ford of Murfreesboro Just moved to Murfreesboro from West Tennessee and had to have my GT 5.0 Mustang serviced. Drove to the Quick Lane without an appointment and met Mr. Just moved to Murfreesboro from West Tennessee and had to have my GT 5.0 Mustang serviced. Drove to the Quick Lane without an appointment and met Mr. Jason Smith the Assistant Service Manager. Vehicle was taken right in and had the oil changed and tires rotated. I might have been there 25 minutes. Clean and comfortable waiting area, friendly professional Staff. When I introduced my self to Mr. Smith he was very friendly and welcoming. We also discussed our other vehicle on the Ford Premium Maintenance Program. Jason is very professional and customer service oriented...we have found a new Home and a new Ford store. We will most obviously become long time customers and clients. Well done Ford of Murfreesboro. George Freeman More

Quick, friendly, professional and efficient process Tanner was very helpful from the first call I made for my new Ford service - got an appt. quickly, had prior night drop off, vehicle was ready the nex Tanner was very helpful from the first call I made for my new Ford service - got an appt. quickly, had prior night drop off, vehicle was ready the next morning, efficient with emails and texts of all processes and work details and also paid from a text message. Very pleased. More

Service Advisor Role is a great benefit of FordOM I want to recognize and rate my Service Department Experience with Ford of Murfreesboro as extremely high. FOM provides a role of Service Advisor for I want to recognize and rate my Service Department Experience with Ford of Murfreesboro as extremely high. FOM provides a role of Service Advisor for each Service Customer during and even after the conclusion of Service. This role acts as your direct contact and customer representative. With this role you get prompt updates on your Service Progress, schedule and inquiry support. My Service Representative was Kayla Knightt. I rate Kayla a 5, (Excellent). I have now worked with Kalya on several occasions and find both the Service Experience as well as my Interaction with Kayla to aid and limit the communication challenges which are norms of other Dealer Service encounters were totally preempted by way of the Service Adviser role employed by FOM. I Highly recommend this Dealership and rate their Service Department as being among the best I have found in my ownership of my now 6th Ford Vehicle. Thanks Kayla! More