Back

Ford of Murfreesboro

Murfreesboro, TN

3.8
698 Reviews

1550 Northwest Broad Street

Murfreesboro, TN

37129

Directions

By Type

Showing 698 reviews

April 07, 2021

Had a recall on my Ford mustang and the rep that called me said it would be a four hour job. They ended up keeping my car for two days. I would not have known anything unless I had called.The communication More

by Richard.denham0716
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dominic Wolfer, service dep
Apr 09, 2021 -

Ford of Murfreesboro responded

Hi, we regret that your recent experience at Ford of Murfreesboro fell beneath your standards. We have some high standards for ourselves but apparently, this time we fell short. We assure you that if you give us another opportunity to serve you that you will have the same great experience our other customers do. If you would be willing, when you have a chance, please reach out to us at (615) 439-1269 and we will do our best to make this better.

April 05, 2021

Our sales person, Tavious, was so helpful and accommodating! We had two small kids with us and he did everything possible to make our experience easier. I highly recommend going and talking with More

by kdunn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tavious
Apr 07, 2021 -

Ford of Murfreesboro responded

Hi, it really means a lot to us that you took the time to write such a positive review about Ford of Murfreesboro so we just wanted to personally thank you. We try very hard to make sure our customers are happy every time they visit us so it’s gratifying when someone lets us know that we’re doing a good job. Thank you for your valuable feedback. Our team is available should you require any extra help. Take care!

April 01, 2021

My wife and I came in last minute to look at a Ford Flex. Jay was our salesman, we found out the he had only been there for 3 days and we were his first customers to purchase. He was very helpful and underst More

by chadgentry9902
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jay and big Mike
Apr 02, 2021 -

Ford of Murfreesboro responded

Hi, thank you so much for your kind words about your experience here at Ford of Murfreesboro. We try every day to satisfy our customers and it’s always nice to know when we succeed. Please let us know if you have any additional questions about the services you received. We're always ready to assist in any concerns you may still have. Thank you again for choosing Ford of Murfreesboro!

March 31, 2021

Good customer service, take care of everything that you need, following of the process to get the car, friendly staff and they are flexible with their products More

by Lennys_medina
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeral Nieves
Apr 02, 2021 -

Ford of Murfreesboro responded

Hi, thank you so much for your feedback about Ford of Murfreesboro! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating! Please let us know if you have any additional questions about the services you received. We're always ready to assist in any concerns you may still have. Thank you again for choosing Ford of Murfreesboro!

March 31, 2021

Thank You Robert For Making Things Possible For Me With My New Purchase!! We Are Loving Our New Ford Fusion! Amazing Person To Work With During This Journey! More

by Hurtalexis17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert T.
Apr 02, 2021 -

Ford of Murfreesboro responded

Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Ford of Murfreesboro and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

March 31, 2021

Always great service, with Tanner assisting, and making efficient use of time. I’ve an older vehicle that gets excellent service. Never had a seconds worry. Which is one less thing. Right More

by stevebouldin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tanner in service
Apr 02, 2021 -

Ford of Murfreesboro responded

Hi, when a customer makes the effort to write a review as generous as yours we know that we are doing our jobs correctly. We are sincerely grateful that you chose Ford of Murfreesboro for your vehicle needs and promise to deliver the same experience or an even better one the next time you visit us. Hope to see you soon!

March 31, 2021

Great to work with !! Austin was wonderful !!! Will go back later this year to buy a new Ford f150 !! Couldn’t ask for a nicer bunch of people ! More

by Pantlekim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin
Apr 02, 2021 -

Ford of Murfreesboro responded

Hi Pantlekim, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Ford of Murfreesboro and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

March 29, 2021

Austin and Jay were the best sales reps. My wife hates high pressure and they sensed this. The result was my wife had time to process what she wanted in the car before worrying about having to haggle the More

by michael_lachance
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin and Jay
Mar 30, 2021 -

Ford of Murfreesboro responded

Michael, thank you for sharing your positive experience! If you have any additional concerns or questions about your new vehicle, we will be more than happy to assist you! We're here for any concerns you may have! Safe travels!

March 24, 2021

Daniel answered my call and immediately knew what he had in stock. He never misled us or pressured us in the deal. I would do business there again. More

by Christy135
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel
Mar 25, 2021 -

Ford of Murfreesboro responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ford of Murfreesboro! We are always more than happy to assist you if anything else comes up. Take care!

March 20, 2021

The service department is awesome! All the employees are super friendly and very helpful but Alex Schneider was exceptionally wonderful! The others were also very nice and professional as well. More

by pug.dog2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Schneider
Mar 22, 2021 -

Ford of Murfreesboro responded

Hello, we're happy you found our staff to be so supportive during your experience here at Ford of Murfreesboro. If you have any further questions, please give us a call. We're always happy to help!

...
31
...