Ford of Murfreesboro

This dealership employs fraudulent and deceptive sales practices. Recently, I visited their website to shop for a Ford Maverick truck. I was directed there from Edmunds.com. Once arriving at Ford of practices. Recently, I visited their website to shop for a Ford Maverick truck. I was directed there from Edmunds.com. Once arriving at Ford of Murfreesboro's website, one of their purchase options, right in the of the top of their website, is something called 'EZ Purchase Online'. I was sceptical, but thought I would try it. The first step is to handle trade-ins. There are three options, Instant Cash Offer, Trade-in Value, and Enter My Own Value. After going through all of the steps and filling in all the information pertaining to my car, a value is given, based on Kelley Blue Book. The next steps involve accepting the payment terms for financing, selecting vehicle protection, or not, applying for financing, scheduling to test drive, then 'Finish Your Deal'. At this point, you would be safe to assume that you are still dealing with the Ford dealer, that you are negotiating in good faith, and that you are packaging your deal for the vehicle selected. Wrong! Although I did receive an email with a link showing me the amount that was to be financed, after trade-in and down payment, none of that was acknowledged or honored at the showroom. The salesman who called, texted, and emailed me concerning the vehicle that was to be purchased was not there had 'just stepped out'. The salesman that 'works with him' and picked up the transaction, naturally acts confused and flustered over the whole ordeal, but insists and getting to the bottom of it and getting the matter resolved in a demonstration of 'good customer service'. Although the online deal was for a specific truck, including VIN number, that particular truck had been sold earlier(?) Luckily enough, searching the dealership inventory proved fruitful and another of the same model was found. After a test drive, then the initial talk at the sales desk, the salesman went to appraise the trade-in and get final numbers from someone. When he got back, the final financed amount was a full $19,000 MORE than what the deal was supposed to have been according to EZ Purchase Online! The salesman offered the excuse that it is a third-party app. And?! It's offered on Ford of Murfreesboro's website as a tool for building a deal on a new vehicle. There was no indication after going through all of the steps and information sharing that this was only a rough guess and that actual amount may vary - significantly! My judgement is that if the dealer demonstrates this type of fraudulent and deceptive behavior at this stage of vehicle purchase, chances are very good that fraudulent and decetive behavior will be as bad or worse later on during vehicle ownership, and when it is most needed. It will show up in warranty honoring, service agreements, and repair costs. Best to stay away from these dealers from the beginning. More

I feel that they took advantage of me because I am a female. I will not go back female. I will not go back More