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Ford of Murfreesboro
Murfreesboro, TN
704 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 704 reviews
December 21, 2022
Strike 1 - I needed a tire. Spoke to someone who said it would have to be ordered. I called back on the day it was supposed to have come in to set up an appointment. I spoke wit Spoke to someone who said it would have to be ordered. I called back on the day it was supposed to have come in to set up an appointment. I spoke with the same person (VERY distinct voice so I know it was the same person) who said we don't have a tire ordered for you. Who did you speak with? I said I don't have a name but I'm certain it was you (I didn't want to bring up why their voice was so memorable). It wasn't me she said. So after driving around on an "iffy" tire for a week, I decided not to wait for them to reorder and got a tire somewhere else. Strike 2 - I go in for an oil change earlier this year. My low tire light was on so I asked them to check that also. At the time of payment Josh assured me that all was good to go and everything was checked. I get to my car and first thing I noticed was the complimentary car wash had not been done. No biggie I thought. I start my car and the low tire light was still on. I told my son maybe they forgot to re-set it. I mean, Josh did say everything was good to go. We drive to Smyrna and stop to get lunch. Came out to leave and that tire was flat. My son pumped it up and we drove back to get it fixed. I informed Ford that I specifically asked for that tire to be fixed, was told it was fixed and then it goes flat 10 min. later. I was told that the spot on the tire was usually hard to patch but they would try to fix it. Strike 3 - No problem out of my tire since last visit. The first cold night my low tire light came on. The tires didn't look low but I had an oil change appointment soon so I decided to wait and have them check it. I figured it was the cold. They fixed it last time so they should know what to check and what tire was fixed last time. I arrive at 10:30 a.m. for my oil change. I also asked if my tires could be checked. I explained what had happened last time so I wanted to stress how concerned I was. The person helping me asked which tire it had been and I said front passenger. Around 11 I was told my car needed realigned and I said fix it. Around 1:00 I was told my back brake pads were metal to metal. I said okay replace them. Around 2:45 I see my car just sitting there with no one working on it. I go back to the person I was dealing with but there was another customer with them. Then I see Josh. I asked Josh to call back and have someone bring my car up. He calls back there and is informed that they're not finished. They're waiting on the lift to be available so they can do the alignment. You mean the one they told me about around 11 this morning? I said just give me my car without the alignment. The oil change was free (I got two free oil changes after Strike 2 as their way of "making it right), they flushed/replaced my transmission fluid/back break pads and an alignment which I didn't get cost me $959. Oh and let's not forget being there 4 and a half hours. Nobody on the work floor seemed to be working very fast. I saw one guy under a vehicle screwing something in, then he would walk off to talk to someone, come back and screw in another, stop and talk to 2-3 guys around him, etc. Maybe you you should set up an espresso machine for your workers. Anyways, I'm done with your dealership and as soon as I am able I'm trading in this Ford for something different (but definitely not a Ford). I am an unmarried older woman who doesn't know a lot about vehicles. The dealer that I use needs to be a place I trust. I want a place I can go where when I leave, I know my car is as safe to drive as is feasibly possible. I don't have that trust in Ford of Murfreesboro. There is no reason for anyone from this dealership to call me "to make things right".Nothing can make this right. Other than wanting a refund for the alignment that I didn't wait around for, I'm totally done. I do not wish to ever set foot in your dealership again. More
by gidge68
Employees Worked With
Josh
December 19, 2022
Bought an Explorer 90 days ago and service has been a nightmare since. Damage to the wheels first time, damage to the tire itself the second and lastly went for tire rotation and they put 4 new lug nuts nightmare since. Damage to the wheels first time, damage to the tire itself the second and lastly went for tire rotation and they put 4 new lug nuts which were 2 inches longer than the originals and didn't bother to tell me. More
by Brandidunlap123
Employees Worked With
Joshua
December 14, 2022
The staff are excellent and the mechanics are extraordinary. I have been going there for 7 1/2 years since I relocated here from Florida after I retired. I would not go anywhere else. extraordinary. I have been going there for 7 1/2 years since I relocated here from Florida after I retired. I would not go anywhere else. More
by GB
Employees Worked With
All the employee's at the desk are very knowledgable and provide the best service. They are professional, courteous and friendly.
November 30, 2022
Fantastic sales and service. I bought my F-150 in Jan 2021 and have had great experiences with Ford of Murfreesboro and their Quick Lane oil change. I bought my F-150 in Jan 2021 and have had great experiences with Ford of Murfreesboro and their Quick Lane oil change. More
by Royal
Employees Worked With
Noah
October 05, 2022
This dealership employs fraudulent and deceptive sales practices. Recently, I visited their website to shop for a Ford Maverick truck. I was directed there from Edmunds.com. Once arriving at Ford of practices. Recently, I visited their website to shop for a Ford Maverick truck. I was directed there from Edmunds.com. Once arriving at Ford of Murfreesboro's website, one of their purchase options, right in the of the top of their website, is something called 'EZ Purchase Online'. I was sceptical, but thought I would try it. The first step is to handle trade-ins. There are three options, Instant Cash Offer, Trade-in Value, and Enter My Own Value. After going through all of the steps and filling in all the information pertaining to my car, a value is given, based on Kelley Blue Book. The next steps involve accepting the payment terms for financing, selecting vehicle protection, or not, applying for financing, scheduling to test drive, then 'Finish Your Deal'. At this point, you would be safe to assume that you are still dealing with the Ford dealer, that you are negotiating in good faith, and that you are packaging your deal for the vehicle selected. Wrong! Although I did receive an email with a link showing me the amount that was to be financed, after trade-in and down payment, none of that was acknowledged or honored at the showroom. The salesman who called, texted, and emailed me concerning the vehicle that was to be purchased was not there had 'just stepped out'. The salesman that 'works with him' and picked up the transaction, naturally acts confused and flustered over the whole ordeal, but insists and getting to the bottom of it and getting the matter resolved in a demonstration of 'good customer service'. Although the online deal was for a specific truck, including VIN number, that particular truck had been sold earlier(?) Luckily enough, searching the dealership inventory proved fruitful and another of the same model was found. After a test drive, then the initial talk at the sales desk, the salesman went to appraise the trade-in and get final numbers from someone. When he got back, the final financed amount was a full $19,000 MORE than what the deal was supposed to have been according to EZ Purchase Online! The salesman offered the excuse that it is a third-party app. And?! It's offered on Ford of Murfreesboro's website as a tool for building a deal on a new vehicle. There was no indication after going through all of the steps and information sharing that this was only a rough guess and that actual amount may vary - significantly! My judgement is that if the dealer demonstrates this type of fraudulent and deceptive behavior at this stage of vehicle purchase, chances are very good that fraudulent and decetive behavior will be as bad or worse later on during vehicle ownership, and when it is most needed. It will show up in warranty honoring, service agreements, and repair costs. Best to stay away from these dealers from the beginning. More
by tcburns86
Employees Worked With
TJ Jordan
