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Ford of Murfreesboro

Murfreesboro, TN

3.8
698 Reviews

1550 Northwest Broad Street

Murfreesboro, TN

37129

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Showing 698 reviews

June 03, 2021

Great Experience :) The staff is very friendly & helped me immensely with my shopping needs. I remember the name of the Customer Solutions Manager.. so that was the only nane I was able to put down here. More

by Charliey
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diane Corrozzo
Jun 05, 2021 -

Ford of Murfreesboro responded

Hi, we're glad to hear our staff took such great care of you! Here at Ford of Murfreesboro, we strive to provide a comfortable environment and relaxing facility to every guest. We hope we can continue to be of service to you down the road!

May 29, 2021

On Friday May 21, I had someone to jump my battery and then drove the car to Murfreesboro Ford. My car is a Mercury but I have been taking my car down there for almost a year. I had moved from Georgia t More

by Susie Q.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Advisor
May 30, 2021 -

Ford of Murfreesboro responded

Hi Susie, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Ford of Murfreesboro and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

May 25, 2021

My last appointment for service on our Ford F-150 truck was very pleasant. I appreciate the clean waiting area and the professional staff. Albee is great! Getting a washed truck at the end is a nice “cherr More

by CJ
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Albee
May 27, 2021 -

Ford of Murfreesboro responded

Thank you so much for your kind words about your experience here at Ford of Murfreesboro. We try every day to satisfy our customers and it’s always nice to know when we succeed. As one of our valued customers, we want to sincerely thank you for your business. We're thrilled to have you as a customer and we hope to see you here again down the road! Safe travels!

May 25, 2021

Alex has always gone above and beyond to help make things right and he is always so pleasant and very very nice I would not take my car anywhere else and I do I would prefer not to deal with anyone but Alex More

by yedoggy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex
May 27, 2021 -

Ford of Murfreesboro responded

Hi, we're glad to hear our staff took such great care of you! Here at Ford of Murfreesboro we strive to provide a comfortable environment and relaxing facility to every guest. We hope we can continue to be of service to you down the road!

May 25, 2021

Great place to have your car service where professional people work. Molly that works in office always try to take care of what you need. More

by Bwhite
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Molly and the service people
May 27, 2021 -

Ford of Murfreesboro responded

Hi, thank you so much for your feedback about Ford of Murfreesboro! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating! We hope to see you soon!

May 19, 2021

I have been going to Ford Quick Lane since I relocated here from Florida almost 6 years ago. Brittany is the best example of a customer service representative a company can employ. She is knowledgeable, f More

by GB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brittany
May 21, 2021 -

Ford of Murfreesboro responded

Hi, thank you so much for your feedback about Ford of Murfreesboro! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating! Please let us know if you have any additional questions about the services you received. We're always ready to assist in any concerns you may still have. Thank you again for choosing Ford of Murfreesboro!

May 21, 2021 -

GB responded

I wouldn't go anywhere else. In fact, Brittany and I went over the tire options as my F150 is due for tires and she ordered the tires and I will be there Tuesday, May 25th for the tires to be put on. Brittany is excellent and she is my too go girl. Thank you for your response.

May 18, 2021

We have bought 6 vehicles from Ford of Murfreesboro in the past 10 years. When we were looking for another new vehicle recently, they did not take our loyalty to their dealership into consideration, and l More

by alicemclements
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sales Manager
May 21, 2021 -

Ford of Murfreesboro responded

Hi, we're disappointed to hear of the negative experience you had at our location. If you would be willing, we would like to try and turn your experience around. When you have a chance, please reach out to us at (615) 439-1269 and we will do our best to make this better. We hope to hear from you soon.

May 17, 2021

The dealership was friendly, and easy to work with. They had high quality and nice selection of Ford F-150s. The service team did a nice job details my truck after purchase. Gray Tucker did a fantastic job More

by AMiller
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gray Tucker
May 19, 2021 -

Ford of Murfreesboro responded

Hi, when a customer makes the effort to write a review as generous as yours we know that we are doing our jobs correctly. We are sincerely grateful that you chose Ford of Murfreesboro for your vehicle needs and promise to deliver the same experience or an even better one the next time you visit us.

May 19, 2021 -

Ford of Murfreesboro responded

Hi, when a customer makes the effort to write a review as generous as yours we know that we are doing our jobs correctly. We are sincerely grateful that you chose Ford of Murfreesboro for your vehicle needs and promise to deliver the same experience or an even better one the next time you visit us.

May 06, 2021

Day 1: Waited 2 hours for a tech to put tires on a Day 1: Waited 2 hours for a tech to put tires on a dodge truck. Service writer had that tech pull my car in. Tech was still on the last tire chang More

by Jim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
N/A
May 08, 2021 -

Ford of Murfreesboro responded

Thank you again for taking the time to let us know how we did. We hope you have a great day! If you have any further questions, please give us a call. We're always happy to help!

May 06, 2021

The experience at the Ford dealership was great, from friendly customer service; To fast and smooth in and out vehicle maintenance. I will be returning. More

by adunbar24
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tanner
May 08, 2021 -

Ford of Murfreesboro responded

Thank you so much for your kind words about your experience here at Ford of Murfreesboro. We try every day to satisfy our customers and it’s always nice to know when we succeed. Please let us know if there is anything else we can do for you; we are more than happy to help!

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