Ford of Murfreesboro

The staff are super nice and helpful. Answered all my questions. I will recommend anyone to visit this location and meet the wonderful staff. I give this establishment two thumbs way up. questions. I will recommend anyone to visit this location and meet the wonderful staff. I give this establishment two thumbs way up. More

They give timely service. They tell me when something needs attention but don't oversell. needs attention but don't oversell. More

The experience from start to finish was simple, affordable, and very pleasant. Customer service was wonderful and service was efficient and great quality. Highly recommended. affordable, and very pleasant. Customer service was wonderful and service was efficient and great quality. Highly recommended. More

Please do not buy any used car from Ford of murfreesboro TN . Because they can care less of safety but profit. They only check thread , tires can be 6,7,10years they don't care . TN . Because they can care less of safety but profit. They only check thread , tires can be 6,7,10years they don't care . More

Received service my last visit, and was assisted by Andrew (who is AMAZING). My family and I purchased a vehicle the visit before this one and were assisted by both Anthony (salesperson) and Andrew fo Andrew (who is AMAZING). My family and I purchased a vehicle the visit before this one and were assisted by both Anthony (salesperson) and Andrew for additional service setup. I will definitely be returning for all other service needs from this location. More

Andrew was very professional and the work was done in a timely fashion as promised. I felt confident the quality of work. I will definitely be a return customer. timely fashion as promised. I felt confident the quality of work. I will definitely be a return customer. More

This is my second service in a row where I’ve driven away and then a check engine light came on. This service was for a safety recall Ford proactively reached out to schedule, and now my light is on. I broug and then a check engine light came on. This service was for a safety recall Ford proactively reached out to schedule, and now my light is on. I brought it back in, and their diagnosis was that the light was unrelated but I require an engine replacement. Even if that is correct, I was told that I was out of warranty for this service. This is incorrect, as I have an extended warranty purchased through Ford that I’ve used at this shop 2 times previously including as recently as April. It seems like no research was done into my service history at the same dealership, because I’d imagine that would be an easy discovery. At the end, I was told they’d look into my warranty and reach back out. They have not. I’ve had great service with them in the past, but it’s frustrating to have to steer the conversation around my warranty and further frustrating to have missed commitments with follow up. I’ll move forward with another location. More

Stopped in to get oil changed and tire rotation. At quick lane They put the wrong full synthetic oil in. Stripped 2 of my lug nuts. 1 of the workers was in my passenger side of car while on the quick lane They put the wrong full synthetic oil in. Stripped 2 of my lug nuts. 1 of the workers was in my passenger side of car while on the lift. There was no reason for him to be in there let alone for almost 10 mins. And after I paid and walked out to retrieve my car my center console was wide open when it was not when they took it in. I'm very disappointed in the service on this visit. More

The dealership did what they could. My truck must be cold to find the problem. I will have to get back to you and leave it there so you can check it out when it is cooled down. Right now the service writer s to find the problem. I will have to get back to you and leave it there so you can check it out when it is cooled down. Right now the service writer said you are very busy but he will keep the problem in mind. The noise I brought the truck in for is still there. More

Torryn Windrow was one of the most professional, courteous, friendly people/salesman I have dealt with in a long time. He made the process of purchasing a vehicle enjoyable. In addition because of h courteous, friendly people/salesman I have dealt with in a long time. He made the process of purchasing a vehicle enjoyable. In addition because of him and Joe Tortorich I will be a return customer in the future and recommend other to Ford of Murfreesboro as well. Thanks to Torryn and Joe for making a usually grueling experience more bearable and pleasant. More