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Ford of Murfreesboro

Murfreesboro, TN

3.8
698 Reviews

1550 Northwest Broad Street

Murfreesboro, TN

37129

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Showing 698 reviews

November 30, 2021

Good service & quick response, but they don’t offer “loaner cars” even for week-long repairs resulting in a separate rental car cost of $600 plus on top of service cost. More

by timmorton56
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Nasvall, Tanner Meno
Dec 03, 2021 -

Ford of Murfreesboro responded

Hi, we strive for 100% satisfaction, and we regret to find out that this was not the case. If you are willing to give us another chance, please reach out to us at (615) 439-1269 to speak to our manager directly.

November 23, 2021

Took a few weeks to get together on price. If GM would've let salesman deal with me it would've saved everyone a lot of time. Had to wait for dealership to drop price 3 different times because truc More

by ls54619091
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Brittany; I don't remember man's name in financing.
Nov 27, 2021 -

Ford of Murfreesboro responded

Hello, thank you again for taking the time to leave us your valuable feedback. We strive to deliver a great experience to all of our valued customers each visit. Reviews like yours help us to continually improve. Thank you again for your feedback and take care! We hope you have a great day!

November 23, 2021

It’s a great deal to get the oil changed and tires rotated for $53 including tax! One thing I don’t like however, is there is a multi-point inspection and paperwork I received states results of inspec More

by Jameslzno
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex
Nov 27, 2021 -

Ford of Murfreesboro responded

Hi, thanks for reaching out to us. Our team at Ford of Murfreesboro is dedicated to providing each of our valued clients with the highest caliber of customer service and quality work you can trust, but it sounds like we let you down. If you would like to discuss your experience in more detail, please give us a call at (615) 439-1269 at your earliest convenience. We always look for opportunities to improve. We hope to hear from you soon so we can make this right.

November 23, 2021

Great service, representative on the phone was nice. Good service all around, thank you Ford Of Murfreesboro More

by ReviewforFord
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t remember
Nov 27, 2021 -

Ford of Murfreesboro responded

Hi. It really means a lot to us that you took the time to write such a positive review about Ford of Murfreesboro so we just wanted to personally thank you. We try very hard to make sure our customers are happy every time they visit us so it’s gratifying when someone lets us know that we’re doing a good job.

November 22, 2021

I come here every time my Ford needs a tune up or repairs. Very friendly and efficient! Trust them with my vehicle! More

by DeAnna
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex C.
Nov 27, 2021 -

Ford of Murfreesboro responded

Hello Deanna, thank you so much for your feedback about Ford of Murfreesboro! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating! It means so much to us to have earned your trust in our business! We hope to see you again in the future! Have a great day!

November 22, 2021

Was mislead regarding a repair. First trip Service dept said they fixed it. They actually had only patched it. Went back second time. Truck was still under warranty but dealer wouldn’t cover cost to fix. W More

by Frcash
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dominick
Nov 27, 2021 -

Ford of Murfreesboro responded

Hello, thank you for taking the time to express your honest concerns. We are disappointed to hear you left our dealership feeling this way and it's never what we want to hear. We would appreciate the chance to discuss this matter further. Please contact the manager’s office directly at (615) 439-1269 so we can address your concerns and rectify the situation to the best of our abilities. We hope to hear from you! Take care!

November 17, 2021

Great selection in today market. The service and professionalism that Diane Corrozzo showed was awesome More

by Chris
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diane Corrozzo
Nov 18, 2021 -

Ford of Murfreesboro responded

Hello Chris, we are pleased to hear of your experience with us here at Ford of Murfreesboro. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! Our team is available should you require any extra help. Have a great day!

November 11, 2021

Knowledgeable and quality service and repair” done in a relatively fast time frame. The service salesman and mechanics are always very friendly and willing to answer any questions and provide me with diffe More

by wspbates
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Noah Petty
Nov 12, 2021 -

Ford of Murfreesboro responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Ford of Murfreesboro. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 02, 2021

Alex, Service Advisor, was great. The warranty company (purchased from another dealership) took a week to make a decision on the warranty claim and Alex stayed in contact with me giving me updates and mad More

by GG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Coldewey
Nov 03, 2021 -

Ford of Murfreesboro responded

Hi, thank you so much for your feedback about Ford of Murfreesboro! We strive to provide the best experience to all our customers. Alex will be very happy to hear about your kind words and high star rating! We hope to be of service to you again in the future. Best wishes, Ford of Murfreesboro

Nov 03, 2021 -

Ford of Murfreesboro responded

Hi, thank you so much for your feedback about Ford of Murfreesboro! We strive to provide the best experience to all our customers. Alex will be very happy to hear about your kind words and high star rating! We hope to be of service to you again in the future. Best wishes, Ford of Murfreesboro

October 22, 2021

my salesman was exceptional!!! will go back and see him if i ever need another vehicle! More

by kristinaevans
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard
Oct 25, 2021 -

Ford of Murfreesboro responded

Hello, we appreciate you taking the time to leave us this feedback. We are always more than happy to assist you if anything else comes up. Take care!

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