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Ford of Murfreesboro

Murfreesboro, TN

3.8
698 Reviews

1550 Northwest Broad Street

Murfreesboro, TN

37129

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Showing 698 reviews

February 16, 2023

Truck leaking antifreeze even thou they had to order part and it would take three days they said if he didnt leave it they wouldnt honor the warranty More

by feeboo56
Service Price Transparency
Service Time
Recommend Dealer
No
Employees Worked With
Matt Kape. 4588
Feb 18, 2023 -

Ford of Murfreesboro responded

Hello, we appreciate you taking the time to leave us this feedback. We know that the future success of our dealership is dependent on cultivating long-term relationships built on trust. We hope that you will give us a call at (615) 439-1269 so we can resolve these issues for you and improve your experience going forward. We look forward to your call. Take care!

February 15, 2023

they did exactly what I wanted. When I got ready to leave, I was telling the gentleman at the counter I couldn’t get my bed cover folded up and he said he had one like it and he wou More

by judy wilson
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
sorry, didn’t get names. They were set the oil change place beside the Ford place.
Feb 18, 2023 -

Ford of Murfreesboro responded

Hi Judy, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Ford of Murfreesboro and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

January 21, 2023

Put my car I’m collision. Well pleased with work. Left looking like new car. More

by ehollin3
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
David
Jan 23, 2023 -

Ford of Murfreesboro responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Jan 23, 2023 -

ehollin3 responded

Thank you ehollin3 2comcast.net

January 18, 2023

I have used Ford Quick Lane for 7 1/2 years. They are professional, friendly, courteous and the mechanics are excellent. Wouldn't go anywhere else. More

by GB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I have worked with all the customer service agents at the desk. All are excellent.
Jan 21, 2023 -

Ford of Murfreesboro responded

Hello, we appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help!

December 21, 2022

Strike 1 - I needed a tire. Spoke to someone who said it would have to be ordered. I called back on the day it was supposed to have come in to set up an appointment. I spoke wit More

by gidge68
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Josh
Dec 22, 2022 -

Ford of Murfreesboro responded

Hello, we regret to hear that you had a negative experience with us, but we would appreciate the chance to turn your experience around. If you would be willing, we would like to try and turn your experience around. When you have a chance, please reach out to us at (615) 439-1269 and we will do our best to make this better.

Dec 22, 2022 -

gidge68 responded

No thank you. Just please refund me the amount of the alignment that I didn"t get.

December 19, 2022

Bought an Explorer 90 days ago and service has been a nightmare since. Damage to the wheels first time, damage to the tire itself the second and lastly went for tire rotation and they put 4 new lug nuts More

by Brandidunlap123
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Joshua
Dec 20, 2022 -

Ford of Murfreesboro responded

Hello, we regret to hear that you had a negative experience with us, but we would appreciate the chance to turn your experience around. If you would be willing, we would like to try and turn your experience around. When you have a chance, please reach out to us at (615) 439-1269 and we will do our best to make this better.

Dec 21, 2022 -

Brandidunlap123 responded

The number you gave is no good.

December 14, 2022

The staff are excellent and the mechanics are extraordinary. I have been going there for 7 1/2 years since I relocated here from Florida after I retired. I would not go anywhere else. More

by GB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
All the employee's at the desk are very knowledgable and provide the best service. They are professional, courteous and friendly.
Dec 16, 2022 -

Ford of Murfreesboro responded

Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Ford of Murfreesboro and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

November 30, 2022

Fantastic sales and service. I bought my F-150 in Jan 2021 and have had great experiences with Ford of Murfreesboro and their Quick Lane oil change. More

by Royal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah
Dec 02, 2022 -

Ford of Murfreesboro responded

Hi Royal, we are very happy to have provided you with such a positive experience! Thank you again for your valuable feedback. Our team is available should you require any extra help. Take care!

November 09, 2022

I’ve been using these folks for several years. New cars and service. They know how to keep me happy. Excellent place to do business. More

by jimvaughn2009
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge
Nov 11, 2022 -

Ford of Murfreesboro responded

Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Ford of Murfreesboro, and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

November 07, 2022

I would never return to this dealership ever again it’s terrible with customer service and more More

by Ebony Richardson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Abbi and customer service
Nov 09, 2022 -

Ford of Murfreesboro responded

Ebony, we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive experience with us at Ford of Murfreesboro. We're sorry to hear that you had such a negative experience with us. Please reach out to us at (615) 439-1269 so we can discuss the details of your visit. We hope to restore your confidence back in our dealership. Take care.

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