Ford of Murfreesboro

I always get quick and high quality service and parts here for a very reasonable price.The convenience and personal attention is why I get all my services and repairs here. here for a very reasonable price.The convenience and personal attention is why I get all my services and repairs here. More

The dealership was very clean. Zoe took outstanding care of me. I am very happy with this dealership. Zoe took outstanding care of me. I am very happy with this dealership. More

Outstanding! Great customer service. Very thoughtful and kept me up to date during the whole process. Great customer service. Very thoughtful and kept me up to date during the whole process. More

Customer service is excellent and thorough! My vehicle was serviced a lot faster than expected! My vehicle was serviced a lot faster than expected! More

This was a ridiculously over priced and underserved experience with poor work. My battery was dead. There was electrical flickering. My sun roof cover was bunching when it was opened. They did not run experience with poor work. My battery was dead. There was electrical flickering. My sun roof cover was bunching when it was opened. They did not run diagnostics on my car to see if any codes for electrical ran. Said they only replace entire sunroofs, not parts and charged $99 to"diagnose"they would change out the sunroof. They tested my battery for charge and replaced my battery, charging me AN HOUR AND A HALF LABOR! Scratched my paint while doing that and when I pointed it out took no responsibility. And gave me a bill for$500! I went to the body shop to ask them to fix the scratch and they "worked it out"with the mechanic department for them to fix it with a paint pen. I won't be returning and am still furious they charged an hour and a half to switch out a battery! And never even tested to see if there is an electrical problem! I feel they should refund all but 15 or 30 min of that! When I drove off, my window rolled down on its own! Yes, there probably is something going on with the electrical. I don't even know if I really needed a battery! More

Very professional and personable. They kept me in form daily as to what was going on with my vehicle, and when it would be ready. They kept me in form daily as to what was going on with my vehicle, and when it would be ready. More

Figured out that what I saw was normal and why. Then serviced my F150 without an appointment In great time. serviced my F150 without an appointment In great time. More

Ford of Murfreesboro notified me that my 2014 Ford Explorer had a recall to replace the center row inflatable seatbelt. They scheduled an appointment for me too have it fixed. They told me it would be Explorer had a recall to replace the center row inflatable seatbelt. They scheduled an appointment for me too have it fixed. They told me it would be a long wait and offered to shuttle my wife and me to a local mall and restaurant for lunch. I thought it was over and above their responsibility but was so much appreciated. They finished the repair and sent us home happy customers. Our drive to Murfreesboro was 3 hours each way so their hospitality and professionalism made for a visit to the service department a lot more tolerable. I can't say enough about Zoe Reffner our Service Adviser. Zoe is the best. More

Randy is my service guy and he always does an excellent job. He is the best!!!! job. He is the best!!!! More

Ford of Murfreesboro has done right by me. My Bronco Sport had a defective sunroof. Alex and the service team fixed it and worked with me for a loaner vehicle during the repair. The communicat My Bronco Sport had a defective sunroof. Alex and the service team fixed it and worked with me for a loaner vehicle during the repair. The communication was quality, and they stay busy these days. More