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Ford of Murfreesboro

Murfreesboro, TN

3.6
699 Reviews

1550 Northwest Broad Street

Murfreesboro, TN

37129

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Showing 699 reviews

April 02, 2022

I would give 0 stars if that was an option. I will never return to this dealership for service as they lied about my vehicle’s issues to avoid warranty work. More

by Wesnofske121212
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Randy Tant
Apr 05, 2022 -

Ford of Murfreesboro responded

Hello, thank you for bringing this to our attention. We’re very sorry that you had this experience. Your satisfaction is our top priority and your feedback allows us to make improvements to our processes and train our staff. Please contact us at (615) 439-1269 to share more details about your visit so we can make things right.

March 31, 2022

I bought a car 2 years ago with warranty. I had to have the car worked on about a week after I had it. They put new clutches in. Now Transmission is out. They will not honor the warranty bec More

by Xtremely Disappointed
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Randy, George, Jonathan Greene, Douglas Kaufman, GM Steve “ Big Steve “ Wells
Apr 03, 2022 -

Ford of Murfreesboro responded

Hi, we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive experience with us at Ford of Murfreesboro. We would like to make this up to you if we still can. Please reach out to us at (615) 439-1269 and we will work with you personally in rectifying the issues you experienced. We hope to hear from you soon. Take care.

March 31, 2022

Great and prompt service! Also very comfortable lounge for waiting on your vehicle to be serviced! Tanner is great! More

by JK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tanner
Apr 03, 2022 -

Ford of Murfreesboro responded

Hi, we are very happy to have provided you with such a positive experience! We strive to deliver a great experience to all of our valued customers each visit. Reviews like yours help us to continually improve. Thank you again for your feedback and take care!

March 30, 2022

I trust Ms Albee to advise what I need and not try to sell me on services that are not needed. More

by Teresa
Recommend Dealer
Yes
Employees Worked With
Albee
Apr 02, 2022 -

Ford of Murfreesboro responded

Hi Teresa, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

March 30, 2022

As always the dealership was extremely friendly, quick to get me in and out. They answered all my questions and addressed all my needs More

by yukonCD2!
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Noah Petty
Apr 02, 2022 -

Ford of Murfreesboro responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

March 30, 2022

Andrew was friendly, engaging and answered all our questions. He also provided an accurate wait time on the service provided. More

by nyererec
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Nasvall
Apr 02, 2022 -

Ford of Murfreesboro responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ford of Murfreesboro! If you have any further questions, please give us a call. We're always happy to help! Take care!

March 30, 2022

Service was quick. All the service personnel were courteous. They were thorough and informative about everything that was done. More

by Lyngilder
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tanner Meno
Apr 02, 2022 -

Ford of Murfreesboro responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

March 29, 2022

30k service and recalls were completed. Would trade for a new truck, however there is just not the inventory. More

by GK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George and Andrew
Mar 31, 2022 -

Ford of Murfreesboro responded

Hi, thank you so much for your positive comments about Ford of Murfreesboro! Thank you again for your valuable feedback. Our team is available should you require any extra help. Take care!

March 28, 2022

Thanks for the great service and for helping me to sign up for the Ford discount points. More

by hgraubner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy, Todd
Mar 30, 2022 -

Ford of Murfreesboro responded

Hi, we are very happy to have provided you with such a positive experience! Thank you again for your valuable feedback. Our team is available should you require any extra help. Take care!

March 28, 2022

They got me right in and had my truck repair completed in just a couple of days. More

by Roy Pierce
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure
Mar 30, 2022 -

Ford of Murfreesboro responded

Hi, we are very happy to have provided you with such a positive experience! Please feel free to check our social media pages to stay in the loop on product news and updates. We can't wait to provide you with top-notch service again on your next visit!

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