Ford of Murfreesboro

I made an appointment online the night before and dropped my car off the next morning. Friendly service member Dominic was great! He reached out to the corporate office for updates for my vehicle and that wa my car off the next morning. Friendly service member Dominic was great! He reached out to the corporate office for updates for my vehicle and that was all that needed to be done to fix my problem. All done in one day! More

TLDR: Don’t go here, you’re welcome! Throughout the years, I’ve always gone to the Ford Dealership for service. At this location I’ve dealt with the advisor losing my contact informat Throughout the years, I’ve always gone to the Ford Dealership for service. At this location I’ve dealt with the advisor losing my contact information so my planned trip over the summer to get my AC fixed while I was out of town never happened, they lost my keys in the shop for 2 hours and as of recently, they make you drop your vehicle off for 3 days before looking at it. I took my truck to the Honda Dealership to work on a leak I thought was the front differential. They told me it was also my oil pan. I have a warranty, so I asked the advisor to call Ford and ask if covered. They said they need to diagnose it but probably. I took the truck to them, waited 3 days and was told it’s not covered AND to fix it the cost would be double Honda. I asked what he could do for me, answer was nothing so I picked up my truck. Upon arriving, I asked to speak with the GM because I felt tricked into bringing my truck to them if it wasn’t covered. He said oil pans are never covered, and blamed me for not having Honda call the warranty 800 number. I asked why his rep wouldn’t give him that number or look up the part number to which he had no response. I asked for the fee to be waived and he said why is this our fault and not yours? I said I just gave you three reasons and if you don’t get it don’t worry, I’ll pay it as I walked away. He tried to keep me fighting in the lobby and followed me to the service desk, told the advisor to waive my fee and looked me dead in the eyes and said, take all your business to Honda and don’t come back. I thanked him and would recommend you also take his advice. More

Poor service. No one feels a sense of urgency or takes any pride in their work or place of employment. No respect for the customers needs. Problem still not fix No one feels a sense of urgency or takes any pride in their work or place of employment. No respect for the customers needs. Problem still not fixed. More

I have used Quick Lane service in Murfreesboro since I purchased my Fusion in 2015. Tyler is very helpful and respectful. Keeps me informed of service being done and time. I would recommend them highly purchased my Fusion in 2015. Tyler is very helpful and respectful. Keeps me informed of service being done and time. I would recommend them highly. More

Easy to work with. $298 seemed a bit expensive to fix a door handle but it seems to be working well now. $298 seemed a bit expensive to fix a door handle but it seems to be working well now. More

First time at this dealership. Dominic was very helpful with booking my appointment and getting me in and out of the shop in a timely manner. Excellent service experience. Dominic was very helpful with booking my appointment and getting me in and out of the shop in a timely manner. Excellent service experience. More

Very friendly and great service has been a wonderful doing business with ford of murfreesboro. doing business with ford of murfreesboro. More

Great experience as usual and the representatives are super courteous! Plus the work was completed fast. super courteous! Plus the work was completed fast. More

100 percent professional driving to strife for exceptional customers satisfaction. Outstanding job and a highfive to the working staff, they need a hourly wage raise. exceptional customers satisfaction. Outstanding job and a highfive to the working staff, they need a hourly wage raise. More

Great service from Randy as always. Wonderful dealer. We are customers for life, well done Wonderful dealer. We are customers for life, well done More