Ford of Murfreesboro

Great and informative service. Quick turn around. Friendly and pet friendly. They have Quality service! Quick turn around. Friendly and pet friendly. They have Quality service! More

excellent service. safe, reliable and unsurpassed attention of its employees. use original replacement products for Ford vehicles safe, reliable and unsurpassed attention of its employees. use original replacement products for Ford vehicles More

This past Saturday was the first service experience that is making me consider going elsewhere from now on. Routine maintenance visit. Was told rear brakes were down to 5mm, and need to be serviced soon. Ac is making me consider going elsewhere from now on. Routine maintenance visit. Was told rear brakes were down to 5mm, and need to be serviced soon. Actual measurement is 9mm (almost new), which makes sense since they just serviced them a few months ago. Also, no "next service due" window sticker. Also, waited an additional 20 minutes because the technician didn't turn in the paperwork when he was done. So about 1 hour ended up being about 1.5 hours. I guess my time isn't important. On a positive note, they washed the truck. It looked pretty good. More

Really liked this dealership. The staff were prompt, professional and courteous! Alex took good care of me! The staff were prompt, professional and courteous! Alex took good care of me! More

We have a mechanical problem with our trade, understandably we know we won’t get much for trade, right. But instead of saying they would sit down and see what we can work out, they just said $10 understandably we know we won’t get much for trade, right. But instead of saying they would sit down and see what we can work out, they just said $100 for the trade, and that’s it. A lot of times dealerships will work the numbers on paper to at least make you feel like you’re getting something but they didn’t even act like they wanted to talk. They missed out on two sales today, cash. Will not be going back. Makes me want to leave my Explorer ST there too. Pretty crappy customer service. More

Dealer was not willing to fix carpet hanging down under drivers side. Suggested another business. Telephone call to schedule appointment and provide details were not on request form. Had to review again drivers side. Suggested another business. Telephone call to schedule appointment and provide details were not on request form. Had to review again service needs. More

Very efficient and courteous! ! Easy to communicate with them. I would recommend their service department. ! Easy to communicate with them. I would recommend their service department. More

Josh was great in the service department! Great customer service and kept me super informed! Great customer service and kept me super informed! More

Excellent service. Special thanks to Andrew. Professional, courteous, and timely. Everything done as scheduled and promised. Special thanks to Andrew. Professional, courteous, and timely. Everything done as scheduled and promised. More

The staff was very professional and acted with the upmost urgency to assist us with our vehicle…. We will be back for our next service. urgency to assist us with our vehicle…. We will be back for our next service. More