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Ford of Long Beach
Long Beach, CA
30 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 30 reviews
October 23, 2025
The salesmen of BP Ford are trained and forced into deception by their managers. The sales managers are the worst. They will twist words or even lie any time they can get away with it in order to get deception by their managers. The sales managers are the worst. They will twist words or even lie any time they can get away with it in order to get a few more hundred dollars out of you. I made two visits. The first didn't go well, so I left...all while they were promising me better deals in the parking lot before I drove away...anything to get me to stay. I still wanted the vehicle, so we negotiated a deal via text after that visit with the promise that we were done negotiating. When I arrived after an 1:15 drive, what do you think they did?? re-opened negotiations. Then they began lying about a phantom noise from my transmission to give me less on my trade. First they wanted to take $900 away because "a transmission problem could cost $1000s". Then I made them show me. The car performed perfectly but they still tried to insist that they were hearing something but now it was only $200 less that they wanted to give. Total xx!!! And when you stand up for yourself they accuse you of being rude. I made them prove it and they eventually went back to the deal we had negotiated...but I had to tell them I was walking away. They are not interested at all in cultivating customer relationships, only in squeezing every cent out of every transaction, and they will be dishonest and deceptive to achieve their ends. The culture at BP Ford is toxic and twisted. More
by JPS
Employees Worked With
Management
September 18, 2025
I was told my lug nuts were "swollen" and needed to be replaced at $355.36 for all 16. BP Ford is the only ones that have worked on the tires. It's more likely the lug nuts were damaged by a mechanic t replaced at $355.36 for all 16. BP Ford is the only ones that have worked on the tires. It's more likely the lug nuts were damaged by a mechanic there. If so, they should pay for the replacement. More
by Greg
Employees Worked With
unknown
July 30, 2025
Went into BP Ford and met with John in order to do an early termination on our Ford Explorer. After two hours, we were told that Ford does not allow early termination of the lease. This is a flat out li early termination on our Ford Explorer. After two hours, we were told that Ford does not allow early termination of the lease. This is a flat out lie (see attached early termination clause on the lease). Instead, they told me that I would have to turn in the vehicle as a trade-in and buy a new vehicle. These people are truly the epitome of xxxx car salesmen. Little did they know that I have been responsible for the purchase or lease of over 100 Ford vehicles for my business over the last 40 years. I used to do business with Worthington Ford, and BP Ford purchased them a while back. This is a dealer that is dishonest and incapable of honoring a customer relationship. Stay away at all cost. More
by andrewm
Employees Worked With
John
July 26, 2025
I’m very disappointed with my car-buying experience at BP Ford of Long Beach. I purchased a Ford Transit 150 Cargo on July 20, and the vehicle was delivered on July 21. Today is July 25—five full business Ford of Long Beach. I purchased a Ford Transit 150 Cargo on July 20, and the vehicle was delivered on July 21. Today is July 25—five full business days—and I still have not received a copy of the purchase agreement, any loan documents, or related paperwork. We have already emailed the finance department, called their office, and left messages for the salesperson, but no one has responded. This kind of lack of follow-up is completely irresponsible and unacceptable for any dealership. I just want someone to take ownership and resolve this issue. I’m extremely disappointed More
by paul5525
Employees Worked With
Bryan
March 05, 2025
January 2024 we purchased a used truck. Included in the sales agreement included all weather mats for the front and rear of the vehicle. Over a year later and we have yet to receive a ret Included in the sales agreement included all weather mats for the front and rear of the vehicle. Over a year later and we have yet to receive a return call. No mats received to date. The receptionist can never transfer the call to the General Manager. Something about their system being down. Filed a complaint with the Better Business Bureau. F rating. I should of checked there first. They do not respond to issues presented to BBB. Steer clear!!!! More
by Debi
Employees Worked With
No longer works there
May 17, 2023
Change in ownership hasn’t done much for their communication efforts. Have a car that’s been sitting there for nearly nine months now and you’d think I was asking for trade secrets when I try to g communication efforts. Have a car that’s been sitting there for nearly nine months now and you’d think I was asking for trade secrets when I try to get someone to at least pretend to have an idea when this part might think about being available. On brand for Ford in general, though. More
by Morganja03
Employees Worked With
Unknown. Multiple.
January 19, 2022
I really feel screwed by u guys. I bought a Lincoln MKX 14 month later the transmission went bad along with other problems I made an appointment with the same salesman who was helping with my Lincoln (Ro 14 month later the transmission went bad along with other problems I made an appointment with the same salesman who was helping with my Lincoln (Ron). I was told that he retired only to find out he got sick. I was lied to n very much over charged. U have lost my business. The 2 salesmen who lied to me way over charged me on their commissions. Am very angry n feel like a fool. I could have gone to any other car place where could have paid cash. Instead because of Ron I came back only to b lied to by the ones who should have had their colligues back. If u can’t trust the people working with u… why do u need me More
by tawynia
Employees Worked With
Ron , Manny
August 15, 2021
This dealership is awesome, we get all our cars here. Cameron and Sam are the best!!! Everyone there is so friendly and helpful. I would definitely recommend this dealership to everyone I know. Cameron and Sam are the best!!! Everyone there is so friendly and helpful. I would definitely recommend this dealership to everyone I know. More
by first.serve
Employees Worked With
Cameron and Sam are awesome!
June 27, 2021
I PURCHASED TWO CARS FROM THIS DEALERSHIP THE CUSTOMER SERVICE WAS OUTSTANDING FROM VEHICLE SELECTION TO CLOSING THE DEAL. HIGHLY RECOMMENDED !! SERVICE WAS OUTSTANDING FROM VEHICLE SELECTION TO CLOSING THE DEAL. HIGHLY RECOMMENDED !! More
by TDP9819
Employees Worked With
RON, PAUL,SANTOS
