Ford of Londonderry - Service Center

Truck went in for an oil change and noise from rear end. They never reset the oil life and “couldn’t reproduce the noise” because it was wet. Then told me the oil life just want reset “all the way” which is They never reset the oil life and “couldn’t reproduce the noise” because it was wet. Then told me the oil life just want reset “all the way” which isn’t even possible. Also had to wait for a diesel side appointment just to have it serviced by the car side. Very disappointed More

The people that are in the reception center of the service are very polite and helpful. service are very polite and helpful. More

We have 3 Ford vehicles and they are all serviced at Ford of Londonderry. We have never had a bad experience with the service or service advisor. The service department goes out of their way to make sure eve of Londonderry. We have never had a bad experience with the service or service advisor. The service department goes out of their way to make sure everything goes as it should. I would recommend Ford of Londonderry to anyone. More

Don’t return phone calls overcharge you on all service. And bill you without calling to tell you how much or what for worst experience ever And bill you without calling to tell you how much or what for worst experience ever More

I have been there twice. Both times mecanic was quick. The problem is my truck was sitting in parking lot for 15 minutes, 2nd time 20 minutes, after job was completed. Both times I had to go up front and The problem is my truck was sitting in parking lot for 15 minutes, 2nd time 20 minutes, after job was completed. Both times I had to go up front and ask about my truck. Totally unexceptable to me. Not sure what issue is, but would say understaffed. More

If I could give zero stars I would. Mr Howard Zussman was condescending towards me, he tried to make me feel like fords defective design was my fault and that I was 'lucky' they could repair my vehicle. was condescending towards me, he tried to make me feel like fords defective design was my fault and that I was 'lucky' they could repair my vehicle. My 2000 mile out of warranty $57,000 truck had an intake control runner failure. Ford was wonderful and agreed to contribute to the repair. Mr. Zussman tried to be a hero and claim there were no replacements in the US but he could get one.....well the reason there are no parts is FORD knows there is a defect and has stopped making them pending a re-design. They charged me $129 to diagnose a failure that both my independent guy (free) and autozone (free)already diagnosed. Ford quoted me $1129 for the repair, but Londonderry ford charged me $1330, why ?....because we can, they failed to reimburse me the bogus diagnostic fee as well. My independent guy said the part was $473 and total repair for $900, funny how LONDONDERRY FORD charged me $750 for the same part I could have purchased for $300 less at the parts counter if I walked over there myself. When I picked up my truck there was a (service?) manager in the parking lot swearing at the top of his lungs to two technicians about coding errors and audits, & as I paid my bill, he called my friend Mr. Zussman in the office and even through a closed door I could hear him swearing and yelling at the top of his lungs. I suspect he was concerned they weren't billing enough...... Yeah your 'professionals'.....sure. if you believe this is a customer facing organization that cares about their clients, have at it ....ok not for me ever again. Thank you FORD, no thank you Ford of Londonderry. More

service dept. went for brake job on one wheel. went there to get ford parts and they could get me right in. they didn't have part had to go across street to get th went for brake job on one wheel. went there to get ford parts and they could get me right in. they didn't have part had to go across street to get them. i should have gone across street to VIP to have brake job and could have gotten for a lot less than $800! More

Went for my 10k mile service. Have some issues with the truck,I knew they would not have time to look At them but asked them to please just note the issues on my paperwork so I have record of me telling fo truck,I knew they would not have time to look At them but asked them to please just note the issues on my paperwork so I have record of me telling ford of the issues. Service advisor refused to note the issues and did not even right 10k mike service just wrote oil change. This is not right. Also watched the kid do my oil change and tire rotation and did not torque my wheels just used a air gun.Will not be going here again and hoping to speak to the service manager and or owner Monday. More

Brought my truck that my 17 year old son was driving due to an engine light issue. Travis told me it was the coils and spark plugs 900+ paid and I pick up the truck. My son drives it home from work two days to an engine light issue. Travis told me it was the coils and spark plugs 900+ paid and I pick up the truck. My son drives it home from work two days later and the car will not accelerate and the engine light reappears. This time almost causing my son to get rear ended. I call Travis back and tell him the issue and bring the truck back. This time they tell me they needed to clean the engine more. The engine light shut off and they test drove it. I pick the truck up and again two days later the light goes on. I call Travis and drop the truck off again. Today I call Travis after 5 hours of them supposedly looking at it and was told they technician put a spark plug in wrong and it broke. He continued to tell me my engine is bad and to drive it until it dies. I have been bringing 5 vehicles to the service center for 4 years. I will never go back. The thought of them thinking it was ok for my son to drive an unsafe vehicle. Then for it to take three times and 900+ to tell me an engine is bad, is appalling. Shame on Ford! Disgusted!!! More