Ford of Londonderry - Service Center

Very glad to get my Escape back when features not in rental EchoSport. I felt that service person was exaggerating repair time when factory warranty is being performed. Vehicle repair was excellent. rental EchoSport. I felt that service person was exaggerating repair time when factory warranty is being performed. Vehicle repair was excellent. More

I went in just to purchase a fuse last week for my truck. The service manager (shawn?) pulled the truck in a replaced the fuse for me no questions asked. I had no appointment and did not expect such great se The service manager (shawn?) pulled the truck in a replaced the fuse for me no questions asked. I had no appointment and did not expect such great service for a $2 fuse. He was kind and personable and I appreciated him going the extra mile. We bought this truck used three months ago at another dealer, although we have bought multiple cars at Londonderry. From now on we stick with Londonderry! Thank you for going the extra mile. More

I stopped in last week just to purchase a fuse. Surprised when the service manager pulled the truck in and replaced the fuse for me! I believe it was Shane. Everyone was very nice and seemed to rea Surprised when the service manager pulled the truck in and replaced the fuse for me! I believe it was Shane. Everyone was very nice and seemed to really care and this was for a $2 fuse. We did not purchase the truck 3 mo ago in Londonderry but have purchased other vehicles there. (Used was not available for what we needed in Londonderry). Based on this service experience my next vehicle will definitely come from Londonderry Ford as the service far surpasses other dealers. Thank you for taking a minute to go out of your way for your customers. I should I add that I did not have an appointment. More

I visited Ford of Londonderry to have an oil change and tires rotated. Making the appointment was very easy and the time it took to do the oil change and rotate the tires was very quick. tires rotated. Making the appointment was very easy and the time it took to do the oil change and rotate the tires was very quick. More

Excellent! ! Everything is according to protocol. As aggravating as the job can be, everyone I talked to or observed maintains a positive,caring attitude. ! Everything is according to protocol. As aggravating as the job can be, everyone I talked to or observed maintains a positive,caring attitude. More

Great staff, Great service. Londonderry Ford takes cares of its customers and does not try to upsell service items. They complete the work on time at a fair price. Londonderry Ford takes cares of its customers and does not try to upsell service items. They complete the work on time at a fair price. More

Quickly greeted and written up fast. Vehicle sat for less than 5 minutes and was in service area. Quick oil change and state inspection. Returned fast and clean. Vehicle sat for less than 5 minutes and was in service area. Quick oil change and state inspection. Returned fast and clean. More

Just completed my 83,000 service. I set the appointment and waited in the lobby. The process was simple. Customer Service (Wanda) was upbeat. The coffee was excellent. The waitin I set the appointment and waited in the lobby. The process was simple. Customer Service (Wanda) was upbeat. The coffee was excellent. The waiting room had decent internet service so I could get office work done. The team got my car all serviced and gave me a heads up that probably by the end of the year I'll need new front brakes. No fuss, easy... good coffee... While I hesitate to say it... it almost bordered on fun (not quite, though...that would be overkill!). Anyway, these guys have figured out how to deliver top flight customer and car service. If you like hassle free...this is the place to go! More

I've always been leery of dealership service departments. I've had bad experiences with them trying to upcharge my wife for work not needed. This happened to me recently where I was told my F450 needed upper I've had bad experiences with them trying to upcharge my wife for work not needed. This happened to me recently where I was told my F450 needed upper & lower ball joints and a drag link, sleeve RF tie rod. Totaling over $1450, I was in to have 6 new tires mounted, an oil and filter change and a state inspection. I passed on the front end work and took the truck to my regular mechanic for the inspection. He noticed when plugging the truck in for the inspection that it had been failed prior. I told him of my experience at Ford of Londonderry and he said the front end was tight with no need for any work. The truck passed inspection. Thanks to Ford of Londonderry I will no longer trust dealership service departments. More

Great people! Customer service is exceptional. Never have to come back after service because something wasnt done right, or done at all. Customer service is exceptional. Never have to come back after service because something wasnt done right, or done at all. More