Back

Ford of Kendall - Service Center

Miami, FL

4.5
474 Reviews

474 Reviews of Ford of Kendall - Service Center

Sort by
October 06, 2024

I received mobile service from Carlos and it was scheduled by Terry. This is the second time I had Ford mobile service come to my place of residence and it has been wonderful! Terry is so easy to co More

by KEARA.LEDBETTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Elisa Solis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Terry, Pineda
Oct 12, 2024 -

Ford of Kendall responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We hope to be of service to you again! Take care!

October 05, 2024

I love the mobile service. The technician was very articulate in his explanation of what he was doing concerning the recall. I loved the curtesy inspection also. More

by dsiggers3909
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Elisa Solis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Heberto Vargas Suarez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2024 -

Ford of Kendall responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is ever anything else we can do for you! Safe travels!

October 04, 2024

The worst customer service I've ever experienced from a dealership service department. 16 days in the shop, lost parts, no updates with a real explanation. More

by p200ytl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Daniel Alejandro Menegatti Gomez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 12, 2024 -

Ford of Kendall responded

Hi, we are so disappointed to learn of this situation you have described. We would like the chance to talk to you further so please do call us at (305) 238-9211 at your earliest convenience so we can work with you to make this right. We hope to hear from you.

Oct 12, 2024 -

p200ytl responded

I dont know what you could possibly do to change my rating. I only selected one star because you can't select no star.

October 04, 2024

Ralph is always a pleasure to work with. He makes sure we are updated on our trucks at all times and the job gets done fully. More

by Freddyneyra11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rafael Mendoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 09, 2024 -

Ford of Kendall responded

Hi, thank you for leaving such a great review and high star rating. We hope to be of service to you again! Take care!

October 04, 2024

Thank you Felix for your honesty and attention to what was really needed to properly service my vehicle. More

by Angela
Recommend Dealer
Yes
Employees Worked With
Felix Ortega
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 09, 2024 -

Ford of Kendall responded

Hi Angela, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!

October 03, 2024

The best service one can get. They are out of the league. Frank and Frank’s team always ready to assist. More

by Ralph Luces
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rene Alberto Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Arencibia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Granda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rafael Mendoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Felix Ortega
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Paul Schickman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank Maderos
Oct 11, 2024 -

Ford of Kendall responded

Hi Ralph, thank you for leaving such a great review and high star rating. Please let us know if there is ever anything else we can do for you! Safe travels!

October 03, 2024

Service was just for an oil change. Handled quickly and efficiently. Waiting area is very comfortable and cafe is a good idea. More

by ED_BARBARALLORCA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Alejandro Menegatti Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 12, 2024 -

Ford of Kendall responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We hope to be of service to you again! Take care!

October 02, 2024

Always great service at Ford of Kendall, Felix and Frank the tech always go above and beyond. The whole staff is excellent! Highly recommend Ford of Kendall More

by Joelon305
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Arencibia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Granda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Felix Ortega
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Julio M Lafaurie
Oct 12, 2024 -

Ford of Kendall responded

Hi, thank you for leaving such a great review and high star rating. We hope to be of service to you again! Take care!

October 01, 2024

Excellent dealership I only have a relationship with Kendall Ford . I have not been disappointed. Thanks More

by Rocko05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angerlin K Soto
4.0
This rating includes all reviews, with more weight given to recent reviews.
Alexander James Larrea
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 05, 2024 -

Ford of Kendall responded

Hi, we appreciate your feedback of our Staff's service! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

October 01, 2024

One like any other. The difference is made by certain employees. A good place to take my car to the mechanic. More

by Acbinc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Felix Ortega
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 06, 2024 -

Ford of Kendall responded

Hi, we are happy we could make your experience a positive one! We hope to be of service to you again! Take care!

...
15
...