Ford of Homewood

My family and friends have been going there for years! Always a great experience, they go the extra mile! Always a great experience, they go the extra mile! More

Mark Merino in the Service Department was very pleasant, curious, and helpful. He even assisted my son in helping me. Making sure we understood. I think he was exceptional. Nicki, of the Service Department curious, and helpful. He even assisted my son in helping me. Making sure we understood. I think he was exceptional. Nicki, of the Service Department also had a very pleasant attitude. As a senior you don’t always get this kind of courtesy, attention, or service. The transporters were great, Michael and Jamal. Service from the cashiers was pleasant. It was most refreshing to go somewhere feeling distressed knowing you’re going to probably spend a chunk of money, where it appeared that everyone actually cared. Thank you and God bless you all. Ms. Riley More

Polite, respectful, very informative regarding all my options, Love the vehicle, they put me in! options, Love the vehicle, they put me in! More

Sam was wonderful to work with. He was very knowledgeable and worked very hard to make sure I was happy with my purchase. He was very knowledgeable and worked very hard to make sure I was happy with my purchase. More

Walked in knowing exactly what I wanted and was provided with just that, thanks to Bruce the sales manager. Kyle the salesman was great with no pressure during the whole process. Barb had the financing comp with just that, thanks to Bruce the sales manager. Kyle the salesman was great with no pressure during the whole process. Barb had the financing completed when I arrived for delivery and just needed signatures. More

As you can see. .. my experience with the salesperson Shayan Sheikn was excellent! He went above and beyond our expectations. This includes the general manager and th .. my experience with the salesperson Shayan Sheikn was excellent! He went above and beyond our expectations. This includes the general manager and the person we did the final paperwork with... I believe her name is "Barb." However, we initially thought not to "recommend this dealership" to family or friends, mainly because of our mistreatment by your service dept. But, we would not allow one person Derwin Newborn (Service Advisor) reflect negatively on our overall experience. The aforementioned person showed complete disregard for our time and continuously lied to us every step of the way! Due to a problem with the third-row seat, we had to bring the 2023 Ford Explorer back to your service department to be fixed after only one day of purchasing this vehicle. Derwin Newborn informed us to sit in the waiting area, and momentarily, he will come there to let us know what can be done. After sitting there for more than two hours, I decided to go and ask him, "What is taking so long?" At that point, his lies and disregard for our concerns started. (I do not feel like going into more detail...) Eventually, it ended with us not getting the required work done promptly, and the result was we would be without our vehicle for the weekend if I had not called the service department Saturday morning. I spoke to a person named "Mark," who was very accommodating and had the vehicle delivered to our home. Unfortunately, for us... we have to start this process all over again. Be advised. I have no problem reciting my face-to-face experience with Derwin Newborn being present. More

Wanted a truck with all of the bells and whistles. Come to find out we were sold a truck that has no heated steering however it is part of the package I purchased Everything else was great, just misle Come to find out we were sold a truck that has no heated steering however it is part of the package I purchased Everything else was great, just mislead with zero recourse.. More

I asked for their best price on the car advertised and they responded with a price $6000.00 higher than advertised. So no sale. they responded with a price $6000.00 higher than advertised. So no sale. More

I enjoyed my experience at the Ford of Homewood dealership. The salesperson and manager were patient and quite helpful. I admired that no one there was pushy for a sale, instead they made me feel dealership. The salesperson and manager were patient and quite helpful. I admired that no one there was pushy for a sale, instead they made me feel comfortable and answered all my questions More

The salesman and the manager was very helpful in making the deal work for me. the deal work for me. More