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Ford of Homewood
Homewood, IL
238 Reviews
Ford of Homewood Strives to be the Homewood IL Area's Go-To Automotive Resource
Here at Ford of Homewood, proudly serving Chicago Heights, Tinley Park and Calumet City, we know that there's a lot more to buying a car than... well, simply buying a car. Our team is here to guide you through every facet of your automotive experience from helping you shop for the perfect new or used Ford model to helping you keep your ride in tip-top shape with expert auto service and genuine OEM parts. We're here to help from every angle of the buying and owning process, and we're eager to help you realize your automotive dreams.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 AM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 AM
Saturday 8:00 AM - 4:00 AM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 AM
Saturday 8:00 AM - 4:00 AM
Sunday Closed
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Showing 238 reviews
February 25, 2015
Best Customer Service! I will recommend them to everyone! My husband and I were looking for a used Fusion. We went to Van Drunen recommended by a friend and found the car we I will recommend them to everyone! My husband and I were looking for a used Fusion. We went to Van Drunen recommended by a friend and found the car we wanted. It came with the best customer service too!! Even, Barb in the finance dept was awesome! Overall, we had a great experience with purchasing our car. It's nice to know there is still good customer service out there!! Not to mention the great deal as well. And if that's what you are looking for, then Van Drunen is the place to be! More
by Lynn Rodgers
Employees Worked With
Kevin and Bruce
February 16, 2015
UPDATE: Above & Beyond The general manager of this dealership gave me a call after my first experience was less than satisfactory, he asked me to bring my truck in and he wo The general manager of this dealership gave me a call after my first experience was less than satisfactory, he asked me to bring my truck in and he would take a look at it personally and see if they could trouble shoot the problem and fix it. He took a drive with me, confirmed the issue I was having and we scheduled a mutually acceptable time to have the truck back in service. They were able to converse with other service departments across the country to figure out a fix for the problem. They installed an upgraded part and fixed the issue i was having. After the work was finished and when i picked up my truck, he went for a ride with me to verify I was pleased with the outcome. In my opinion, this dealership and general manager went out of their way to fix the issue with my truck and secure me as a customer that will keep coming back and I will also recommend this dealership to my family and friends. Original Post: I have used their service department for several years. They change the oil and rotate tires. After purchasing a new vehicle, it had an alignment issue right off the lot. They said they would check it out and fix it for me no problem. When i got the vehicle back, they alignment issue was not any better and they claimed they couldn't do anything else for it. The vehicle also had a shudder when taking off from a stop. It was a shake in the rear end at about 3-5 mph then would stop. They claimed this is common and their is nothing they can do about it and i would have to deal with it. I am very unhappy with the level of service from this dealership, it didn't even seem like they tried to work on my brand new vehicle. More
by Kstill83
Employees Worked With
Bruce
September 17, 2014
Seeing Redd Based on a great experience with Redd Walker years ago, we contacted him again recently when we needed another pickup truck. Once again, he did not d Based on a great experience with Redd Walker years ago, we contacted him again recently when we needed another pickup truck. Once again, he did not disappoint. He made every effort to make sure we got exactly the vehicle we wanted at a reasonable price. His honesty is what we appreciate the most about Redd, and it is what keeps us coming back to him. Our niece also bought a car from him, based on our recommendation, and we will continue to recommend him to family and friends. Barb does a great job with the finance process. More
by Marion Martin
Employees Worked With
Redd Walker
June 04, 2014
Great experience I found a used car I wanted to look at on their website so I stopped in on Monday June 2nd. Very friendly people and they gave me all the time I need I found a used car I wanted to look at on their website so I stopped in on Monday June 2nd. Very friendly people and they gave me all the time I needed to look over the car and drive it. I decided to buy the car and they gave me a nice discount. Paperwork was fast and friendly. More
by RichBuckwalter
Employees Worked With
Redd Walker, Tom Schlesinger
March 30, 2014
From the moment i called until i walked out of the dealership with my new used car, my experience with Redd Walker and Barb the woman in the Finance was nothing short of FIRST CLASS! They treated me dealership with my new used car, my experience with Redd Walker and Barb the woman in the Finance was nothing short of FIRST CLASS! They treated me and my situation with nothing but respect! Would recommend Van Drunen and Redd Walker to anyone!!! More
by JanetGreenfield
Employees Worked With
Redd Walker
March 20, 2014
Van Drunen I have updated my review of Van Drunen, following a recent experience in which they have made an effort to correct previous jobs which I was not satis I have updated my review of Van Drunen, following a recent experience in which they have made an effort to correct previous jobs which I was not satisfied with. Although I have had my issues with the service department in recent years, I am happy to report that Van Drunen will stand behind their service and respond appropriately when a complaint is made. I believe my car has now been adequately tested, and the problem with the braking system is, hopefully, a thing of the past. My advice if any issues regarding service occur is to speak to Dave Dykstra, the service manager, who takes customer satisfaction very seriously. My hope is that this level of service will continue, at which point Van Drunen would again (in my eyes) be a 5-star service center. (Note - if you're buying a new car from Van Drunen, you can't go wrong with Redd Walker.) More
by Nelly73
Employees Worked With
Dave, Redd
January 24, 2014
This is my second visit here, the body shop, and the staff is fabulous! They kept me informed every step of the way and I couldn't be happier with the work they did!!! staff is fabulous! They kept me informed every step of the way and I couldn't be happier with the work they did!!! More
by Bitabith
Employees Worked With
The body shop staff is fabulous!
January 07, 2013
These guys offer a fantastic dealer experience. If you've ever had a bad experience at a dealership, give these guys a shot and they will renew your faith. I worked with Redd because I had a very spe you've ever had a bad experience at a dealership, give these guys a shot and they will renew your faith. I worked with Redd because I had a very specific car in mind. The price was at least 1k less than the average for this car nationally, and was surprised to find out it was Ford Certified. I expected the price to magically change, but it never did. Was happy with the price I paid, the low pressure sales experience, and the prompt attention to any requests I made. I'll recommend these guys all day long, and will be back for my next car. More
by pmueller5
Employees Worked With
Redd Walker
April 03, 2012
I was very pleased at this dealership, this was the first time that i didn't spend my whole day in a dealership I was in and out in a matter of a few hours. Everyone was very nice. Thank for a great experien time that i didn't spend my whole day in a dealership I was in and out in a matter of a few hours. Everyone was very nice. Thank for a great experience. More
by lgb147
Employees Worked With
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