Ford of Hialeah LLC

Excelente service department. They picked up my car and kept me informed about the progress of the service. Special thanks to Maria for her professionalism They picked up my car and kept me informed about the progress of the service. Special thanks to Maria for her professionalism More

It has very exceptional service and good attention from personal working team thanks for your work personal working team thanks for your work More

Found what I was looking for and the process was quick and easy. Very happy with my truck. Will definitely recommend this dealership. and easy. Very happy with my truck. Will definitely recommend this dealership. More

The staff was very friendly as always. The service was quick and .everyone was professional. The service was quick and .everyone was professional. More

The service was outstanding, and the service advisor, Maria was wonderful and followed up with updates in a timely manner!! She deserves a raise!! Maria was wonderful and followed up with updates in a timely manner!! She deserves a raise!! More

Muy atento el vendedor jayler alvares y nirna ayuda en todas las preguntas por eso hisimos el negocio todas las preguntas por eso hisimos el negocio More

Excelente atención atencion mucha amabilidad por parte de todos especialmente de el vendedor muchas gracias a Ford todos especialmente de el vendedor muchas gracias a Ford More

I recently had the pleasure of leasing my 2026 Ford Mustang, and I can honestly say that this was one of the best experiences I have ever had when getting a vehicle. From the very beginning, Miguel Mustang, and I can honestly say that this was one of the best experiences I have ever had when getting a vehicle. From the very beginning, Miguel made the entire leasing process feel comfortable, transparent, and genuinely enjoyable. Getting a new vehicle can sometimes feel stressful, especially when there are so many questions, numbers, options, and details to consider. However, Miguel was incredibly patient, professional, knowledgeable, and attentive throughout the entire experience. He took the time to answer every question I had, explained everything clearly, and made sure I understood each step of the process. I never felt rushed, pressured, or like I was simply another customer trying to get through the door. Instead, I felt that he genuinely cared about helping me find the right vehicle and the right arrangement for my needs. I would also like to give special recognition to Susana, who assisted me with the financial side of the leasing process. She was absolutely wonderful. She was professional, patient, knowledgeable, and incredibly kind. She took the time to explain the numbers and make sure I understood my options, which gave me confidence throughout the process. One of the things that impressed me the most was that I actually ended up with a better monthly payment than what I had been paying for my previous Genesis. That was a fantastic outcome and made me feel that Miguel and Susana were truly working with me and looking for an option that made sense for my budget. I was also able to take care of my insurance right there during the process, which made everything even more convenient. Having the opportunity to handle everything in one place made the experience smooth, efficient, and stress-free. What stood out to me the most, though, was the way I was treated. Miguel and Susana made me feel welcomed, respected, and valued from beginning to end. They were warm, approachable, and always willing to answer my questions, no matter how many I had. That level of patience and customer care is something I truly appreciate. Leasing a new vehicle is an important decision, and having the right people guiding you through the process makes all the difference. Miguel and Susana went above and beyond my expectations and made what could have been a complicated process feel simple and enjoyable. I am absolutely thrilled with my 2026 Ford Mustang, but I am equally grateful for the experience that came with getting it. I left feeling happy, confident, and genuinely satisfied with my decision. If management is reading this survey, I sincerely hope Miguel and Susana receive the recognition they deserve. They are excellent representatives of your dealership and demonstrate exactly what outstanding customer service should look like. Their professionalism, kindness, patience, and genuine willingness to help made a lasting impression on me. Thank you, Miguel and Susana, for making my leasing experience such a positive and memorable one. I truly appreciate everything you did for me, from answering all of my questions to helping me achieve a monthly payment that was even better than what I had with my previous Genesis, and for making the entire process feel so easy and welcoming. I would absolutely recommend this dealership, Miguel, and Susana to anyone looking for a new vehicle and, most importantly, a team that genuinely cares about its customers. Thank you for an exceptional experience! More

YOEL, OCTAVIO AND ARSENIO WENT ABOVD AND BEYOND TO MAKE THIS DEAL HAPPEN FOR ME. Would highly recommend. THIS DEAL HAPPEN FOR ME. Would highly recommend. More

left the car for 2 days it kept squeaking in the back seat they told me it was a weld that they check suspension and other stuff they told me it has to go back to the dealer i bought it from so they basi seat they told me it was a weld that they check suspension and other stuff they told me it has to go back to the dealer i bought it from so they basically wasted my time the next day before i was gonna take to the Lorenzo dealer i check the noise myself and hear it coming from the seats it had a plastic seal on the clip that connects the seat to the car i took it off and the squeaking was gone i feel like the people that are at the ford of hialeah are very lazy or just dint know what they are don’t i also had a blown out speaker and they told me the sound of it was coming from the weld they said is wrong in my car so now i have no more squeaking in my car cause i found the source but my speaker is still blown out because i feel like they were lazy at ford of hialeah thank you. More