Ford of Harvey

We had very disappointing experience purchasing a 2014 Mercedes ML 350 from Bohn Ford from our first contact through the sales process, and after we took delivery. After finally connecting with a human, Mercedes ML 350 from Bohn Ford from our first contact through the sales process, and after we took delivery. After finally connecting with a human, I spoke to the used car manager wo get an out the door price. He was going to get back to me with pricing info within an hour or two. After not hearing from him in 2 days, I finally called him back. From there, I worked out a deal with Eric. I asked him for pictures of the vehicle, specifically highlighting any damage or flaws. We live nearly 3 hours away and I didn’t want to make the trip if there was a lot of issues. He sent me a picture showing slight damage to the front fender which wasn’t a big deal. We set up a time on Friday 8/13 to come and drive/purchase the car. I told him several times do NOT tell me to drive 3 hrs if the car isn’t ready. Earlier on Friday, he said the mechanic was finishing up installing a new AC compressor and that we were good for 7pm. About 5 pm, after I already left for NOLA, he said that it was not going to be finished but it would be done on Sat no later than noon. I asked if we could come by and see the vehicle on Friday and he said no, that it was up on the rack in the garage. So, we had to get a hotel that we hadn’t planned on. He said he would call me the next morning right after his 9am meeting to confirm the time. Of course, nothing again until I called him around 10am. He said the mechanic was finishing up around 11 and it was going to detail and we were good to pick it up around lunch time. So, once again when I hadn’t heard from him by noon I called. He said that the car wouldn’t be ready at all on Saturday and the mechanic said he had at least 8 more hours on the car to finish. So we were flat out lied to all along. He asked what it would take to still make this deal and I told him that he could deliver the car to Alabama. After checking with someone, he agreed. We seriously thought about letting Bohn Ford deliver the vehicle and refusing delivery. But I didn’t want to do to someone else what was done to us. There were many more dings, scuffs and loose moldings on the body than Eric disclosed. The car was delivered dirty and never detailed. It was maybe vacuumed at best. My girlfriend spent 2 hours cleaning just the inside! Dirty handprints on the headliner and posts. Ground in food on the seats, etc. There was a note in the glove box listing 2 key fobs with the vehicle. We only received 1. When I asked about getting the second one, he said that there was only one and never told us that there were 2. He claims he contacted the previous owner but based on his track record, I highly doubt that. The thing I find humorous is how Eric would tell me during every phone call about his high level of follow up and integrity. People who truly have intergity don’t need to tell others that. Their actions speak for them. As a business owner, I would never allow this sort of customer experience from anyone on our team. BTW, we paid their full asking price and the dealer fees so It’s not like we beat anyone up on price. After the sale, I contacted Joseph, the GM of the dealership and let him know about our experience thinking I'd at least get a response. Nothing in over 2 days...So apparently this is the typical way that business is done at Bohn Ford and its from the top down. I would never recommend anyone purchase a vehicle at this dealership. I understand every company has problems from time to time. But it's how they handle things when problems come up that tells you their core values. Based on the complete lack of communication, misrepresentations and non-response when I contacted them with my concerns, I'd avise everyone to steer clear of this place. It's ONLY about making a sale. Not about making a customer. More

This was the smoothest vehicle purchase I have ever had in decades of car buying!!! Joel Milano and the dealership management/finance team worked with me FROM HOME and KEPT THEIR WORD when I arrived at the in decades of car buying!!! Joel Milano and the dealership management/finance team worked with me FROM HOME and KEPT THEIR WORD when I arrived at the dealership!!!! I am loving my new Ford Explorer XLT and all it new features. The vehicle is so much smoother on the road than the 2017! More

Bohn Ford service was great and I recommend their service. Customer service greater me and service personnel was great. I was satisfied with my diagnostics for the service that was needed for my ve service. Customer service greater me and service personnel was great. I was satisfied with my diagnostics for the service that was needed for my vehicle. More

Excellent service and excellent customer care, Tracey is the best!! Services were done in a timely matter! Thanks Don Bohn Truck Shop!! Have a great day and stay safe! the best!! Services were done in a timely matter! Thanks Don Bohn Truck Shop!! Have a great day and stay safe! More

I am completely satisfied with the work done on my 2010 Ford F150 truck, and in a timely manner, and helpfully and pleasant staff. Don Bohn Ford service fixed "check fuel fill inlet message", Thank you. Ford F150 truck, and in a timely manner, and helpfully and pleasant staff. Don Bohn Ford service fixed "check fuel fill inlet message", Thank you. More

Took my Lincoln SUV into Bohn Ford with an engine light problem. Met my service advisor, Ben Chambe, who took the time to explain what it may be and it would be better if I left it. Received a call the f problem. Met my service advisor, Ben Chambe, who took the time to explain what it may be and it would be better if I left it. Received a call the following morning where Ben explained the problem, the fix involved and the cost. Always great when people like Ben take the time to explain what you are getting for your money and not just present a bill. Special Thanks to Ben and the techs in the shop for professionalism and timeliness. More

Good and steady. I have done business with the Bohn family since 1968 (Dick Bohn). I find them to be easy to work with and generally a good service department. Overall, I have never had a serious pro family since 1968 (Dick Bohn). I find them to be easy to work with and generally a good service department. Overall, I have never had a serious problem. Very customer friendly. More

It should not take 2+ hours for oil change/tire rotation. Need for another line for PM type maintenance not get in line for general repairs, Need for another line for PM type maintenance not get in line for general repairs, More

I am completely sold on the Ford Dealership. Love those guys! I’m 78 and trust the service I get from them. Very professional and I trust them. guys! I’m 78 and trust the service I get from them. Very professional and I trust them. More

Benjamin Chambe greeted me promptly and saw that my Battery problem on my Ford Escape was taken care of efficiently and in a timely manor. Thank You. Battery problem on my Ford Escape was taken care of efficiently and in a timely manor. Thank You. More