Ford of Harvey

Great Customer Service Lance and Rocky are top notch. They made my visit a great experience. There was no back and forth. Told Lance what I was looking for he took care of i Lance and Rocky are top notch. They made my visit a great experience. There was no back and forth. Told Lance what I was looking for he took care of it. We will be back soon to purchase my daughters car. More

Very good service She was very good.Also it was good experience at Ford. I didn't have a long wait.The paper work very clear about my work She was very good.Also it was good experience at Ford. I didn't have a long wait.The paper work very clear about my work More

Excellent customer service Service attendant Terry Rafferty is a quality employee and goes the extra mile to satisfy his customers. It’s a pleasure work with him and look forwar Service attendant Terry Rafferty is a quality employee and goes the extra mile to satisfy his customers. It’s a pleasure work with him and look forward to my next visit. More

I left my aviator @ 7 am. Hours later it wasn’t done They were all sitting around laughing and talking when I arrived for my car hours later. Car wasn’t touched! Driver didn’t pick me up from work as req They were all sitting around laughing and talking when I arrived for my car hours later. Car wasn’t touched! Driver didn’t pick me up from work as requested. Jackie twisted my words saying that I told them on Saturday to start work at 2:30. Why would I tell u to start work at 2:30 when I said since the parts will be here at noon, will it be ready for me to pick up when I get off from work at 2:30. They told me it will be ready. Nothing was done on my car. Not even the throttle body cleaning nor the air filter. Everyone was just sitting around laughing and talking with each other instead of making sure cats are ready and worked on as they should be. I called cooperate! More

Good work and fast I called about a recall I received and Donald Decker was the service man I talked with. From there everything went great. Thanks Again Donald I called about a recall I received and Donald Decker was the service man I talked with. From there everything went great. Thanks Again Donald More

Very helpful and satisfied with the service and the staff. I was greeted with a smile and may I help you. The facility is neat and clean. My issues were resolved and I am pleased. I was greeted with a smile and may I help you. The facility is neat and clean. My issues were resolved and I am pleased. More

Attentive, knowledgeable salesman It took me two weeks to go through the process of looking, deciding, test driving, financing and buying - all according to my own schedule. The entir It took me two weeks to go through the process of looking, deciding, test driving, financing and buying - all according to my own schedule. The entire time, my salesman was patient, accommodating and enthusiastic. More

I love my car....salesperson and service dept. (Not so much) My sales person when selling me the car was very pushy! Also I'm not understanding why my car did not come with a spare tire?? Went in for an oil chan My sales person when selling me the car was very pushy! Also I'm not understanding why my car did not come with a spare tire?? Went in for an oil change got the package for $39.99.... my total ended up being over $50! After I got an email telling me my car was ready for pickup and my total was $48 and some change! Guy checking me out said it was bc my car is a hybrid and takes more expensive oil! I went back to the $39.99 special sign on the tv and there were no fine prints about diff oils being diff prices! Guess I'll be taking my car somewheres else from now on! Yall got me that time but NEVER again! More

Great and honest service I have been using this dealership for years. I find the mechanics to be very forthcoming and helpful when my car is acting up. Deadlines are met and p I have been using this dealership for years. I find the mechanics to be very forthcoming and helpful when my car is acting up. Deadlines are met and pricing for service is competitive. I will continue to patronize this establishment. More

Great Service Department I unfortunately purchased my car from Matt Bowers Ford, and they have been nothing but nightmares. So since I’ve never used Bohn, and bought from bow I unfortunately purchased my car from Matt Bowers Ford, and they have been nothing but nightmares. So since I’ve never used Bohn, and bought from bowers, I called bowers first for my rear air suspension issues (also purchased an extended warranty through them). When they answered, like always very brash and not very caring. They said they could take it BUT I couldn’t bring it in for over 3 weeks?!?? I don’t know anyone that can just have an unusable car sitting in their driveway and still try to work without dishing out more money on a rental. So I laughed at the timeline and canceled the appointment. Side note.... they are doing something completely wrong at Bowers because no one should be told three weeks for a one day fix SO!!! The heavens opened up and I took a chance on Bohn, the man that answered (John) was very nice and he said I could bring it in the same day! They repaired it fast, recommended additional maintenance because of the mileage, and got it back to me really fast! During the service process, Michael Kriston helped me through the process and was AMAZING! He was very knowledgeable and very personable. He made recommendations for additional repairs, but was not pushy like other service departments. I ended up selecting a few of the additional maintenance suggestions along with the suspension repair. Upon picking up my vehicle I was able to meet Michael, and he was a breath of fresh air to my previous terrible experiences at other dealerships in town. So, Thank you Mike! More