Ford of Galesburg - Service Center

Very unsatisfied I called for an appointment and asked the price for an oil change and was told 130.00 (diesel). When they brought the bill to me in waiting room it w I called for an appointment and asked the price for an oil change and was told 130.00 (diesel). When they brought the bill to me in waiting room it was 177.00 . They charged me for 2 units of def at 15.95 per unit. Im going to assume that a unit is 2.5 gallons. I know it was not that low and I was not even asked to put it in. I had already purchased 2.5 gallons at walmart for 7.88 and had not put it in. They also said they couldnt give me my 10.00 discount for the rewards program because the computer was down ?????....Never again !!!! More

Oil change notice before trip to MN Service center got me in asap to change oil, so I could drive confidently next day to MN. Very gracious too. Thanks for this service Service center got me in asap to change oil, so I could drive confidently next day to MN. Very gracious too. Thanks for this service More

Pleasent courteous informatove Usually only have to have oil changes twice when i had major stuff done they got me right in fixed it pleasent service guys inform you of everything t Usually only have to have oil changes twice when i had major stuff done they got me right in fixed it pleasent service guys inform you of everything they did More

felt like a wanted customer. I wish I could go there for everything I need done. But can't. I always feel welcome there. Quick & friendly. I been going there for years. They have I wish I could go there for everything I need done. But can't. I always feel welcome there. Quick & friendly. I been going there for years. They have never treated me like I was a woman & didn't matter like the other place I have to go for other service. Thanks to All that work there. More

Not real happy Brought truck in for new brakes,wasn't called to say it was completed, drove by saw it was back on lot. Went in to see if it was done, it was, no pape Brought truck in for new brakes,wasn't called to say it was completed, drove by saw it was back on lot. Went in to see if it was done, it was, no paperwork, told to wait in lobby. I told them I would go wait outside. No one came to tell me paperwork was ready, after half hour I went back in and was told paperwork was with cashier. This is the second time in two weeks I have had to wait because paperwork wasn't done . The first time I was called and told it was completed but when I arrived no paperwork . Very frustrating, More

Promptness They always answer any questions I have. They explain everything that was covered during service of my car and point out and future concerns I may h They always answer any questions I have. They explain everything that was covered during service of my car and point out and future concerns I may have. More

35,000 mile checkup Pleasant,efficient,and courteous of our time. Reccomendations made but not pushy. Brian phoned me with information I requested prior to visit. Excel Pleasant,efficient,and courteous of our time. Reccomendations made but not pushy. Brian phoned me with information I requested prior to visit. Excellent followthrough. Polite More

Ford Escape 2013 After several attempts it appears we have finally gotten the problem with my windshield washers finished. It started Jan 2018 and the last appt was M After several attempts it appears we have finally gotten the problem with my windshield washers finished. It started Jan 2018 and the last appt was May 14, 2018 More

Service and a recall I have always had good luck having work done here. Always polite and professional. They care about customers and want them back. Work is always done i I have always had good luck having work done here. Always polite and professional. They care about customers and want them back. Work is always done in a timely fashion. If you need an appointment they will try to fit you in. More

Excellent service. Convenient pick up & drop off of vehicle The Yemm Service is excellent. They pick up and drop off my car. It is always ready and waiting when I expect it and when they have told me it will b The Yemm Service is excellent. They pick up and drop off my car. It is always ready and waiting when I expect it and when they have told me it will be ready. Scheduling is easy and they get me in when I need it. More