Ford of Galesburg - Service Center

Car Warranty Repair I had great service from the nice gentleman that took me to work to the service desk to the customer service window. Thank you so much! I had great service from the nice gentleman that took me to work to the service desk to the customer service window. Thank you so much! More

Terrible Bought a used truck had bad2 tires the day we bought it took 3 days to fix this then we picked it up the next day took it to town tyranny acting up ha Bought a used truck had bad2 tires the day we bought it took 3 days to fix this then we picked it up the next day took it to town tyranny acting up had truck 4 days took it back to get it looked at and then it began almost 6 weeks to get a torque converter fixed no one from sales or service ever called us with updates we always got told someone will call you never happened we either called or stopped in when in town poor business only satisfaction we got was with the owner mark Klein talked to him on Monday got truck back on Wednesday all this took almost 6 weeks would reckemend dealership unless you deal with Mark he did us right. More

Service was good Vehicle was fixed and done in a timely manner. Had some scheduling issues. The first time they were supposed to come get my car and they never did or Vehicle was fixed and done in a timely manner. Had some scheduling issues. The first time they were supposed to come get my car and they never did or call. When I called the next day they said sorry and that they didn't have a shuttle driver. No big deal we rescheduled. The person who booked my first appointment wasn't very friendly, but the people who picked up my car and kept me updated were. More

Nice manners The work was done in a timely manner and very pleasant the handle to politely I’m a come back for service with the tires included in that probably in The work was done in a timely manner and very pleasant the handle to politely I’m a come back for service with the tires included in that probably in the near future More

Service department is very professional and helpful. They put in the time to diagnose my car properly and gave me a complete honest recommendation. They fix department is very professional and helpful. They put in the time to diagnose my car properly and gave me a complete honest recommendation. They fix it right the first time. More

Recall The service manager was very helpful, polite and very willing to work with me. The job was done very quickly. I would go back again. The service manager was very helpful, polite and very willing to work with me. The job was done very quickly. I would go back again. More

Slow and unconcern over recall. Had to learn of available parts from another ford dealer. Checked and was difficult to get answer from service department person. After placing.order Had to learn of available parts from another ford dealer. Checked and was difficult to get answer from service department person. After placing.order was almost 2 weeks getting parts. Had not been able to use car for most of that time. Am still upset and will not consider another. Ford purchase. More

Definitely needs improvement spoke With yemm and scheduled an apt 2 weeks in advance for a transmission repair when I arrived they had never actually booked my apt! Dropped off on spoke With yemm and scheduled an apt 2 weeks in advance for a transmission repair when I arrived they had never actually booked my apt! Dropped off on a Friday and called Monday morning to check on it to be told they didn’t have the part needed but yet no one called to inform me! Had asked if they could kindly check a tire for a hole as I kept looking air was told they looked at it and couldn’t locate a hole anywhere! Was then informed that my battery was shot that it had a dead cell and wanted me to purchase one from them for $120 plus an install fee which I politely declined! I later had my tire checked elsewhere to be told there was indeed a nail on my tire also had battery checked and was told my battery was perfectly fine! More

The sevice department is always kind, courteous and on time. The service dept is always friendly, courteous and in time. They never pressure you to purchase something unnecessary. And we enjoy the perk of the e The service dept is always friendly, courteous and in time. They never pressure you to purchase something unnecessary. And we enjoy the perk of the earned rewards! More

It was a good experience Had a service work done the got the work done fast and no problem would go back if need to have service work done again Had a service work done the got the work done fast and no problem would go back if need to have service work done again More