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Ford of Galesburg - Service Center

Galesburg, IL

4.5
595 Reviews

595 Reviews of Ford of Galesburg - Service Center

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December 02, 2020

Scheduling the needed service was completed in a minimum of time. Service was performed as scheduled in a timely and professional manner. My vehicle continues to perform well and I will continue to get requ More

by allenhenning
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michele Standard
Dec 03, 2020 -

Ford of Galesburg responded

Thank you for 5 stars we appreciate you taking the time and providing us with feedback. We are so happy your service was done quickly. If I can ever be of assistance in the future please feel free to reach out. Sincerely, Stephanie Sloan Customer Service Yemm Ford ssloan@yemmford.com

November 25, 2020

I'm very satisfied w/our local dealership, they went Far beyond to help us. The service dept worked tirelessly & came thru. We're satisfied. More

by DLMARTY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darrell Perkins, Michele Standard, David Rodvold
Nov 28, 2020 -

Ford of Galesburg responded

Thank you so much for your kind words on behalf of all of us here at Yemm Ford we sincerely thank you for your time and for providing us your feedback. If I can be of any assistance in the future please feel free to reach out. Sincerely, Stephanie Sloan Customer Service Yemm Ford ssloan@yemmford.com

November 18, 2020

I've always received prompt scheduling with routine service appointments. Staff have been cordial and professional. I feel more confident with Yemm Ford service department than with taking my Fusion to More

by kkdstille
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Baughman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Darrell Perkins, Michele Standard, David Rodvold
Nov 20, 2020 -

Ford of Galesburg responded

Thank you for 5 stars we appreciate you taking the time and providing us with feedback. If I can ever be of assistance in the future please feel free to reach out. Sincerely, Stephanie Sloan Customer Service Yemm Ford ssloan@yemmford.com

November 12, 2020

The only thing that was not done is to reset the Oil Life cycle, I did that myself once I got home and realized it. To me that is an important step as that is how I move forward with an Oil change, I know t More

by KSALGER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Rodvold
Nov 20, 2020 -

Ford of Galesburg responded

Thank you so much for your kind words on behalf of all of us here at Yemm Ford we sincerely thank you for your time and for providing us your feedback. So sorry that we missed the reset, I appreciate you letting us know so that we can do better in the future. If I can be of any assistance in the future please feel free to reach out. Sincerely, Stephanie Sloan Customer Service Yemm Ford ssloan@yemmford.com

November 10, 2020

Our vehicle was serviced in a timely fashion. We appreciate that the service recall 'thing' on the door locks was taken care of at no charge. For being from out-of-State, we were treated as long-sta More

by guest
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Rodvold
Nov 20, 2020 -

Ford of Galesburg responded

Thank you for 5 stars we appreciate you taking the time and providing us with feedback. If I can ever be of assistance in the future please feel free to reach out. Sincerely, Stephanie Sloan Customer Service Yemm Ford ssloan@yemmford.com

November 10, 2020

Very pleased with the way we were treated quick service just overall pleased with everything it was done very quickly and the price is very reasonable More

by edcassiday
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Baughman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 20, 2020 -

Ford of Galesburg responded

Thank you for 5 stars we appreciate you taking the time and providing us with feedback. If I can ever be of assistance in the future please feel free to reach out. Sincerely, Stephanie Sloan Customer Service Yemm Ford ssloan@yemmford.com

November 01, 2020

I used the auto body department to repair my car after an accident. By far the worst experience I have ever had. My car had to be fixed 3 times it took 3 weeks for a 1 week job. There were runs in the paint More

by Cassandralynngriffin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Darrell Perkins
October 20, 2020

Darrell was extremely busy however still took the time necessary to assist me! I have no problem returning to Yemm Ford in the future for Service. More

by JJRUT
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Darrell Perkins
Oct 21, 2020 -

Ford of Galesburg responded

Thank you so much for your kind words on behalf of all of us here at Yemm Ford we sincerely thank you for your time and for providing us your feedback. If I can be of any assistance in the future please feel free to reach out. Sincerely, Stephanie Sloan Customer Service Yemm Ford ssloan@yemmford.com

October 12, 2020

Had a great experience with the body work Yemm Ford did on my Expedition. They also did a wonderful detail job on a very dirty vehicle. More

by JEREMY.KLEINE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darrell Perkins, Michele Standard
Oct 12, 2020 -

Ford of Galesburg responded

Thank you so much for your kind words on behalf of all of us here at Yemm Ford we sincerely thank you for your time and for providing us your feedback. If I can be of any assistance in the future please feel free to reach out. Sincerely, Stephanie Sloan Customer Service Yemm Ford ssloan@yemmford.com

October 07, 2020

Great job by Yemm Ford service department since they follow through with great expertise, knowledge, and great customer relations as a team. I have a great experience with them since 2009! More

by JBAZON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Baughman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Darrell Perkins, Michele Standard, David Rodvold
Oct 08, 2020 -

Ford of Galesburg responded

Thank you so much for your kind words on behalf of all of us here at Yemm Ford we sincerely thank you for your time and for providing us your feedback. If I can be of any assistance in the future please feel free to reach out. Sincerely, Stephanie Sloan Customer Service Yemm Ford ssloan@yemmford.com

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