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Ford of Galesburg - Service Center

Galesburg, IL

4.4
578 Reviews

578 Reviews of Ford of Galesburg - Service Center

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September 21, 2020

I have been with Lakis/Yemm since 1988. I absolutely will never go anywhere else. Their customer service speaks volumes about the dealership. They've been so good to me! Thanks. Debbie Douglas More

by d_douglas_young
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darrell Perkins, Ryan Holmes, Michele Standard
Sep 23, 2020 -

Ford of Galesburg responded

Thank you for 5 stars we appreciate you taking the time and providing us with feedback. We appreciate your years of customer loyalty! If I can ever be of assistance in the future please feel free to reach out. Sincerely, Stephanie Sloan Customer Service Yemm Ford ssloan@yemmford.com

September 21, 2020

Good service. Always done me right. Always been very nice to me while I wait for them to service my car or truck. Worked me in a couple times on same day that Icalled. More

by jgibby1973
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Jenkins
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gary Vail Sr., Stephanie Sloan, Brad Sandy, Darrell Perkins, Ryan Holmes, Michele Standard
Sep 23, 2020 -

Ford of Galesburg responded

Thank you so much for your kind words on behalf of all of us here at Yemm Ford we sincerely thank you for your time and for providing us your feedback. Glad we were able to work you in the schedule. If there is anything we can do to get that to all 5 Stars please let me know. If I can be of any assistance in the future please feel free to reach out. Sincerely, Stephanie Sloan Customer Service Yemm Ford ssloan@yemmford.com

September 21, 2020

The detail work was very good, and it cost me a little more than HALF of what they charge for the same work at a big-name detail business!! More

by shickey2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darrell Perkins, Ryan Holmes, Michele Standard
Sep 23, 2020 -

Ford of Galesburg responded

Thank you for 5 stars we appreciate you taking the time and providing us with feedback. Glad to hear it was very good and economical. If I can ever be of assistance in the future please feel free to reach out. Sincerely, Stephanie Sloan Customer Service Yemm Ford ssloan@yemmford.com

September 21, 2020

We have been bringing our 2016 jeep cherokee trailhawk here since I bought it with 12k miles n now has over 120k I do a lot of highway driving to n from davenport for work and have always gotten fast frie More

by rtm41
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darrell Perkins, Ryan Holmes, Michele Standard
Sep 23, 2020 -

Ford of Galesburg responded

Thank you so much for your kind words on behalf of all of us here at Yemm Ford we sincerely thank you for your time and for providing us your feedback. If I can be of any assistance in the future please feel free to reach out. Sincerely, Stephanie Sloan Customer Service Yemm Ford ssloan@yemmford.com

September 21, 2020

They listen to your needs. They truly are thorough with their exam of your vehicle My mom purchased her vehicle at Sexton Ford, she wanted to get a second opinion of her problem with her new 2020 Escape. More

by Vbull756
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Darrell Perkins, Ryan Holmes, Michele Standard
Sep 23, 2020 -

Ford of Galesburg responded

Thank you so much for your kind words on behalf of all of us here at Yemm Ford we sincerely thank you for your time and for providing us your feedback. So happy we were able to help your mother get her new Escape back out on the road. If I can be of any assistance in the future please feel free to reach out. Sincerely, Stephanie Sloan Customer Service Yemm Ford ssloan@yemmford.com

September 21, 2020

Staff always courteous and helpful. My satisfaction with the work part has been varied but mostly Ok. Had a problem over the response to an electrical issue More

by Larry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Stacey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dustin Evans
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Darrell Perkins, Ryan Holmes, Michele Standard
Sep 23, 2020 -

Ford of Galesburg responded

Larry thank you so much for your kind words on behalf of all of us here at Yemm Ford we sincerely thank you for your time and for providing us your feedback. If there is anything we can do to get to all 5 stars please let me know. If I can be of any assistance in the future please feel free to reach out. Sincerely, Stephanie Sloan Customer Service Yemm Ford ssloan@yemmford.com

September 21, 2020

Ryan Holmes ordered parts for my faulty Air conditioner compressor and air vents. The parts came in quickly and I was pleased with the repairs. More

by JEANBEAN48
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Holmes
Sep 23, 2020 -

Ford of Galesburg responded

Thank you for 5 stars we appreciate you taking the time and providing us with feedback. We are so happy your repair was done quickly. If I can ever be of assistance in the future please feel free to reach out. Sincerely, Stephanie Sloan Customer Service Yemm Ford ssloan@yemmford.com

August 23, 2019

Liars Promise a loaner for warranty work and upon drip off, deny the loaner???? That loaner was verified numerous times and the manager refused to talk to m More

by Adam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ryan
February 01, 2019

my used 2010 Escape nickels and dimes me. Bought it used,except a few things but this is ridiculous. The dealer replaced 2 shocks under warranty., but they never aligned it and now i have 2 cu More

by Tina Lang
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nate Hobbs
December 30, 2018

Service - Oil Changes I have always taken my vehicles to Yemm Ford for oil changes because of the Ford Advantage benefits. I have never had a problem with the service depar More

by JUSTINA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Holmes
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