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Ford of Galesburg - Service Center

Galesburg, IL

4.4
578 Reviews

578 Reviews of Ford of Galesburg - Service Center

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February 04, 2021

We have always had great service from Yemm! Their staff is helpful and knowledgeable. The appointments are on time and finished when expected. We are very satisfied More

by douganddana79
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darrell Perkins, David Rodvold
Feb 10, 2021 -

Ford of Galesburg responded

Thank you so much for your kind words on behalf of all of us here at Yemm Ford we sincerely thank you for your time and for providing us your feedback. If I can be of any assistance in the future please feel free to reach out. Sincerely, Stephanie Sloan Customer Service Yemm Ford

February 02, 2021

I had a family emergency suddenly me out of town. Yemm was able to service my car at a moment's notice so i could be assured of a safe journey. Their level of caring and professional service is amazing! More

by Laun
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Baughman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michele Standard
Feb 10, 2021 -

Ford of Galesburg responded

Thank you for 5 stars we appreciate you taking the time and providing us with feedback. We are so happy your service was done quickly. If I can ever be of assistance in the future please feel free to reach out. Sincerely, Stephanie Sloan Customer Service Yemm Ford

January 28, 2021

Had a great experience. The service was great and personal. They took great care of me and my car. I will bring my car to them from now on More

by Adavis1010
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Baughman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Rodvold
Jan 29, 2021 -

Ford of Galesburg responded

Thank you so much for your kind words on behalf of all of us here at Yemm Ford we sincerely thank you for your time and for providing us your feedback. If I can be of any assistance in the future please feel free to reach out. Sincerely, Stephanie Sloan Customer Service Yemm Ford

January 27, 2021

Your staff was friendly and courteous. I thought the price was kind of over board .with 52.00 for parts and labor was so high for that less than 2 hour service including the oil change. More

by JOYCEMT21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Sloan, Michele Standard
Jan 27, 2021 -

Ford of Galesburg responded

Thank you for taking the time and providing us with feedback. We are happy to hear the staff was friendly and courteous. We keep our pricing inline with market for our area. If I can ever be of assistance in the future please feel free to reach out. Sincerely, Stephanie Sloan Customer Service Yemm Ford

January 18, 2021

Salesmen were great to work with not pushy. Stayed late to finish up so we could take the vehicle home that night. Service has been gre More

by jimelaine83
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Baughman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dustin Evans
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 18, 2021 -

Ford of Galesburg responded

Thank you for 5 stars we appreciate you taking the time and providing us with feedback. If I can ever be of assistance in the future please feel free to reach out. Sincerely, Stephanie Sloan Customer Service Yemm Ford

January 14, 2021

Yemm Ford did a great job on my recall service and oil change/inspections. They are always very helpful and courteous! Also very helpful with giving rides to work and/or delivering vehicle when finished. More

by amjcjs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Baughman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Darrell Perkins, Michele Standard, David Rodvold
Jan 15, 2021 -

Ford of Galesburg responded

Thank you so much for your kind words on behalf of all of us here at Yemm Ford we sincerely thank you for your time and for providing us your feedback. If I can be of any assistance in the future please feel free to reach out. Sincerely, Stephanie Sloan Customer Service Yemm Ford ssloan@yemmford.com

January 13, 2021

I brought my car in late and the young gentleman checking me in was kind enough to open the hood just to check on it. Besides that the staff of 3 that helped me were by far the nicest people I have dealt wit More

by Jeremybernahl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nit sure who the younger man was. , Michele Standard, David Rodvold
January 07, 2021

I Went in for recall On my 2017 Ford Explorer. . Good, friendly service provided. Flexible scheduling. No price issues involved as it was a recall. More

by JHARDINE
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Brandon Baughman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 07, 2021 -

Ford of Galesburg responded

Thank you so much for your kind words on behalf of all of us here at Yemm Ford we sincerely thank you for your time and for providing us your feedback. If I can be of any assistance in the future please feel free to reach out. Sincerely, Stephanie Sloan Customer Service Yemm Ford ssloan@yemmford.com

December 30, 2020

The past year. I had my car there for low tire issue and could never get it fixed right. I had it serviced 4 or 5 times, the last time it was there they said I needed a new tire which was $300 I feel I sho More

by Janice Rice
Customer Service
Quality Of Work
Price
Recommend Dealer
No
Employees Worked With
Michele Standard
Jan 09, 2021 -

Ford of Galesburg responded

Janice we are sorry if you felt the service manager was rude to you. We understand that when you get news you don't like it can be upsetting. We have reviewed all the service information and the tire had a hole in the side that was unfixable due to federal law for safety standards.. Most likely you ran something over. If you had bought your car here we offer a road hazard protection free for the first year on all new cars that can be extended up to 5 years that would have covered the tire. You should check with Ford dealership where you bought the car to see if they offered that coverage.

Jan 10, 2021 -

Janice Rice responded

Clearly you didn't get all the information or you just don't get what im saying. First off , my car history they have isn't accurate. I shouldn't of had to pay for a new tire . As many times it was there they didn't resolve anything until they replaced tire. My low tire light came on more that a dozen times.. even returned from vacation to flat tire at airport. I just don't know why this nail wasn't found long ago. We've done business there for years , now to get this kind of treatment is very disappointing. JANICE RICE

December 30, 2020

Work was done promptly! Friendly atmosphere. Courtesy ride to and from was great. Good explanation of what needed to be done. COVID rules in place. More

by BABUTTS5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Baughman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michele Standard
Jan 02, 2021 -

Ford of Galesburg responded

Thank you for 5 stars we appreciate you taking the time and providing us with feedback. If I can ever be of assistance in the future please feel free to reach out. Sincerely, Stephanie Sloan Customer Service Yemm Ford ssloan@yemmford.com

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