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Ford of Galesburg - Service Center

Galesburg, IL

4.4
578 Reviews

579 Reviews of Ford of Galesburg - Service Center

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April 09, 2021

The dealership is very clean and well kept. Brightly lit and nicely decorated. The service department is also very clean and efficient. The routine service work that was done on my vehicle was done quickly More

by 104
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Baughman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Rodvold
Apr 12, 2021 -

Ford of Galesburg responded

Thank you so much for your kind words on behalf of all of us here at Yemm Ford we sincerely thank you for your time and for providing us your feedback. If I can be of any assistance in the future please feel free to reach out. Sincerely, Stephanie Sloan Customer Service Yemm Ford

April 07, 2021

Great job and response time and service availability, was most pleased with the availability of scheduling a oil change on last minute schedule. Made family very confident on there weekend trip! More

by echotrp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Baughman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Darrell Perkins, Michele Standard, David Rodvold
Apr 12, 2021 -

Ford of Galesburg responded

Thank you so much for your kind words on behalf of all of us here at Yemm Ford we sincerely thank you for your time and for providing us your feedback. If I can be of any assistance in the future please feel free to reach out. Sincerely, Stephanie Sloan Customer Service Yemm Ford

April 07, 2021

Always friendly with a smile when I go in, helpful, fast service everytime I call or take my vehicle in to get worked on. The vibe is always upbeat and this is what I call amazing customer service! More

by Angela
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dustin Evans
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 12, 2021 -

Ford of Galesburg responded

Thank you so much for your kind words on behalf of all of us here at Yemm Ford we sincerely thank you for your time and for providing us your feedback. If I can be of any assistance in the future please feel free to reach out. Sincerely, Stephanie Sloan Customer Service Yemm Ford

April 01, 2021

Nothing but great things to say about Yemm Ford. They take care of all your consents when trying to diagnose the problems you have with your vehicle. More

by FELSECKER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Stacey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Baughman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gene Stull, Stephanie Sloan, Darrell Perkins, Michele Standard, David Rodvold
Apr 01, 2021 -

Ford of Galesburg responded

Thank you so much for your kind words on behalf of all of us here at Yemm Ford we sincerely thank you for your time and for providing us your feedback. If I can be of any assistance in the future please feel free to reach out. Sincerely, Stephanie Sloan Customer Service Yemm Ford

April 01, 2021

Service manager, Mike, extremely unprofessional. The GM, Brian, extremely unprofessional and lied about every issue. They treat women very badly. Truck does not run correctly. More

by sweetpapap
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brian Magee
March 28, 2021

Waited for work. Mask mandate posted on door but many customers and employees without them. Regardless of how to enforce it with customers employees should abide. More

by rrr958
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Baughman
4.0
This rating includes all reviews, with more weight given to recent reviews.
March 26, 2021

Check up done quickly. Advised me of issue and gave me a plan of how to best prolong the life of my vehicle with the fix. More

by Abby1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Baughman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Darrell Perkins, Michele Standard, David Rodvold
Mar 26, 2021 -

Ford of Galesburg responded

Thank you so much for your kind words on behalf of all of us here at Yemm Ford we sincerely thank you for your time and for providing us your feedback. If I can be of any assistance in the future please feel free to reach out. Sincerely, Stephanie Sloan Customer Service Yemm Ford

March 21, 2021

The man who helped me was very nice and helpful. The lady who talked with me was rude and not friendly at all. Thank you. More

by giggleslinus2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michele Standard, David Rodvold
Mar 22, 2021 -

Ford of Galesburg responded

Thank you we appreciate you taking the time and providing us with feedback. We are so happy that David was helpful. If I can ever be of assistance in the future please feel free to reach out. Sincerely, Stephanie Sloan Customer Service Yemm Ford

March 19, 2021

I like the service here. The people that work in the service department are really nice. The people in the cashiers office are usually snooty, but whatever. More

by Dr. Haneghan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michele Standard
Mar 20, 2021 -

Ford of Galesburg responded

Thank you so much for your kind words on behalf of all of us here at Yemm Ford we sincerely thank you for your time and for providing us your feedback. If I can be of any assistance in the future please feel free to reach out. Sincerely, Stephanie Sloan Customer Service Yemm Ford

March 18, 2021

They are friendly they understand what you're looking for and they help you. The service they understand your car or truck and they are reasonable More

by Sue
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Stacey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Baughman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dustin Evans
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Craig, Stephanie Sloan, Brad Sandy, Darrell Perkins, Michele Standard, David Rodvold
Mar 20, 2021 -

Ford of Galesburg responded

Thank you for 5 stars we appreciate you taking the time and providing us with feedback. If I can ever be of assistance in the future please feel free to reach out. Sincerely, Stephanie Sloan Customer Service Yemm Ford

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