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Ford of Galesburg - Service Center

Galesburg, IL

4.4
579 Reviews

579 Reviews of Ford of Galesburg - Service Center

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June 14, 2021

The best. Most caring. Compassionate with emergency need. Took time to correct need although full schedule without delay and added service to save customer added trip.. More

by tinkstoy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michele Standard, Mike Ruark
Jun 16, 2021 -

Ford of Galesburg responded

Thank you for having your vehicle serviced at Yemm Ford! So happy to hear that your emergency was treated with care and compassion! We strive to treat every customer as family and are happy to hear Mike and Michelle succeeded!! We look forward to helping you in the future with all your vehicle needs. If I can be of any assistance in the future please feel free to reach out. Sincerely, Stephanie Sloan Customer Service Yemm Ford

June 11, 2021

Everyone was very nice. They made it easy to get everything taken care of that needed to be and I made it to work on time. Thank you More

by hscutie2008
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Baughman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Darrell Perkins, Michele Standard, David Rodvold, Mike Ruark
Jun 16, 2021 -

Ford of Galesburg responded

Thank you for having your 2014 Ford Flex serviced at Yemm Ford. We are so happy to hear that your experience was easy and everything was taken care of for you!! We look forward to helping you in the future with all your vehicle needs. If I can be of any assistance in the future please feel free to reach out. Sincerely, Stephanie Sloan Customer Service Yemm Ford

June 10, 2021

The appointment was conveniently made. We were on time for appointment and were promply notified that work had been accomplished by friendly courteous techinicians and completed in timely manner. More

by SAMBROOKS
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mike Ruark
Jun 11, 2021 -

Ford of Galesburg responded

Thank you for bringing your 2018 Ford Escape in for service. We are so happy to hear that you had a friendly courteous experience and your service was done promptly. We hope to have as part of the Yemm family for years to come. If I can be of any assistance in the future please feel free to reach out. Sincerely, Stephanie Sloan Customer Service Yemm Ford

June 09, 2021

Great service done in a timely fashion. Friendly staff as well. I've been coming to Yemm for many years and will continue to do so. More

by bgossett1955
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Sloan, Doug Miner, Darrell Perkins, Michele Standard, David Rodvold
Jun 10, 2021 -

Ford of Galesburg responded

Thank you for bringing your 2020 Ford Escape in for service. We are so happy to hear that you had a great experience and your service was done in a timely fashion. We hope to have as part of the Yemm family for years to come. If I can be of any assistance in the future please feel free to reach out. Sincerely, Stephanie Sloan Customer Service Yemm Ford

June 04, 2021

Quick classy and professional. They listen and always figure out the issue and solution. We will certainly be back for great local service Thank you More

by thomas.dunker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Baughman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dustin Evans
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2021 -

Ford of Galesburg responded

Thank you for bringing your 2019 Expedition Max to Yemm Ford for your service needs. We are so happy to hear that you had a classy and professional experience. It is always our goal to exceed our customers expectations. If I can be of any assistance in the future please feel free to reach out. Sincerely, Stephanie Sloan Customer Service Yemm Ford

June 03, 2021

Steve Stone helped out tremendously. He was able to help me get tires on my 1966 F100 so I could drive it back to Florida. Great service throughout the service department. More

by sbick44
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michele Standard
Jun 04, 2021 -

Ford of Galesburg responded

Thank you so much for your kind words on behalf of all of us here at Yemm Ford we sincerely thank you for your time and for providing us your feedback. If I can be of any assistance in the future please feel free to reach out. Sincerely, Stephanie Sloan Customer Service Yemm Ford

June 02, 2021

Had oil change scheduled. Friendly check in. Short wait and truck was done. No complaints whatsoever. Got to see my salesman Gene. That was nice More

by lorencherylp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Baughman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2021 -

Ford of Galesburg responded

Thank you so much for your kind words on behalf of all of us here at Yemm Ford we sincerely thank you for your time and for providing us your feedback. If I can be of any assistance in the future please feel free to reach out. Sincerely, Stephanie Sloan Customer Service Yemm Ford

June 01, 2021

It’s not their fault that Ford made my truck so that I have to spend 5 hours to have my transmission oil level checked! But if anyone from Ford cares, know that I will never buy another Ford, Ever! You ca More

by B1saved
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brandon Baughman
1.0
This rating includes all reviews, with more weight given to recent reviews.
David Jenkins
1.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Stone
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Darrell Perkins, Michele Standard, David Rodvold, Mike Ruark
May 31, 2021

Great experience. Fast and friendly service. Convenient drop off box so that those who work until 5 can still get great service and just pick up when done More

by chilligoss
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Miner, Darrell Perkins
Jun 02, 2021 -

Ford of Galesburg responded

Thank you so much for your kind words on behalf of all of us here at Yemm Ford we sincerely thank you for your time and for providing us your feedback. If I can be of any assistance in the future please feel free to reach out. Sincerely, Stephanie Sloan Customer Service Yemm Ford

May 30, 2021

Great service def would come again will be bring my Ford Fusion there only from now on also I see you guys do pretty much everything More

by Da3502186
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michele Standard, David Rodvold, Mike Ruark
Jun 02, 2021 -

Ford of Galesburg responded

Thank you so much for your kind words on behalf of all of us here at Yemm Ford we sincerely thank you for your time and for providing us your feedback. If I can be of any assistance in the future please feel free to reach out. Sincerely, Stephanie Sloan Customer Service Yemm Ford

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