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Ford of Galesburg - Service Center

Galesburg, IL

4.4
560 Reviews

560 Reviews of Ford of Galesburg - Service Center

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May 30, 2021

Great service def would come again will be bring my Ford Fusion there only from now on also I see you guys do pretty much everything More

by Da3502186
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michele Standard, David Rodvold, Mike Ruark
Jun 02, 2021 -

Ford of Galesburg responded

Thank you so much for your kind words on behalf of all of us here at Yemm Ford we sincerely thank you for your time and for providing us your feedback. If I can be of any assistance in the future please feel free to reach out. Sincerely, Stephanie Sloan Customer Service Yemm Ford

May 25, 2021

Service was good and done in a timely manner, I highly recommend this place .the workers are very nice and called me promptly when my car was done More

by hotstuff_9001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michele Standard
May 26, 2021 -

Ford of Galesburg responded

Thank you so much for your kind words on behalf of all of us here at Yemm Ford we sincerely thank you for your time and for providing us your feedback. If I can be of any assistance in the future please feel free to reach out. Sincerely, Stephanie Sloan Customer Service Yemm Ford

May 24, 2021

They forgot to order my part. I had a difficult time getting ahold of the body shop to get an update. Friendly when I was able to get ahold of someone More

by Lmpetoskey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dustin Evans
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 21, 2021

I was very impressed with how the service manager worked with me to take care of a problem I'd had! No service department at any location is going to be perfect but making things right is all you can ask of More

by kingskid101.1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Ruark
May 24, 2021 -

Ford of Galesburg responded

Thank you so much for your kind words on behalf of all of us here at Yemm Ford we sincerely thank you for your time and for providing us your feedback. If I can be of any assistance in the future please feel free to reach out. Sincerely, Stephanie Sloan Customer Service Yemm Ford

April 20, 2021

Clean and prompt They are following the covid standards so the amenities have to be closed at the moment. They are good at following the guidelines. More

by JDPRATT46
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michele Standard
Apr 21, 2021 -

Ford of Galesburg responded

Thank you so much for your kind words on behalf of all of us here at Yemm Ford we sincerely thank you for your time and for providing us your feedback. If I can be of any assistance in the future please feel free to reach out. Sincerely, Stephanie Sloan Customer Service Yemm Ford

April 20, 2021

Car came into service with no issues regarding the tires all inflated to 40 PSI. Then I came to pick it up and has a nail in the front right tire. Then made me pay to fix it even though it didn’t come in w More

by gregorydavis25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brandon Baughman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Darrell Perkins, Michele Standard, David Rodvold
April 20, 2021

Everyone was friendly and helpful. They stayed late to accommodate me with my purchase They were not pushy and the transaction went quite smoothly Thanks!😊 More

by MAMAFERRY65
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Greg Stacey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephanie Sloan
Apr 21, 2021 -

Ford of Galesburg responded

Thank you so much for your kind words on behalf of all of us here at Yemm Ford we sincerely thank you for your time and for providing us your feedback. If I can be of any assistance in the future please feel free to reach out. Sincerely, Stephanie Sloan Customer Service Yemm Ford

Apr 21, 2021 -

MAMAFERRY65 responded

It’s your fault I have this lovely car - lol - I love it Thanks

Apr 21, 2021 -

Ford of Galesburg responded

You are very welcome!

April 17, 2021

I was only there to get my vehicle serviced when this beauty caught my eye!! Had no thoughts of getting a new Escape but Greg was so nice and didn’t pressure me at all. I had great service with no pres More

by Freedom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Stacey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Rodvold
Apr 19, 2021 -

Ford of Galesburg responded

Thank you so much for your kind words on behalf of all of us here at Yemm Ford we sincerely thank you for your time and for providing us your feedback. If I can be of any assistance in the future please feel free to reach out. Sincerely, Stephanie Sloan Customer Service Yemm Ford

April 16, 2021

Was looking for a used car and the sales guy showed me a new car that I wanted he gave me what I wanted! Really professional More

by FASTBOY20032001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Stacey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephanie Sloan, Brad Sandy, Brian Magee
Apr 17, 2021 -

Ford of Galesburg responded

Thank you so much for your kind words on behalf of all of us here at Yemm Ford we sincerely thank you for your time and for providing us your feedback. If I can be of any assistance in the future please feel free to reach out. Sincerely, Stephanie Sloan Customer Service Yemm Ford ssloan@yemmford.com

April 14, 2021

I had a battery on my Fusion that kept going dead. I finally called in frustration and they got me in that day and replaced my battery and got m on my way with peace of mind. More

by jsul48
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Baughman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Rodvold
Apr 15, 2021 -

Ford of Galesburg responded

Thank you so much for your kind words on behalf of all of us here at Yemm Ford we sincerely thank you for your time and for providing us your feedback. If I can be of any assistance in the future please feel free to reach out. Sincerely, Stephanie Sloan Customer Service Yemm Ford

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