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Ford of Galesburg - Service Center

Galesburg, IL

4.4
579 Reviews

579 Reviews of Ford of Galesburg - Service Center

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July 23, 2021

I like the dealership but I was less than impressed with my last service. Greasy hand prints are easy to spot on a white vehicle. Tools left in my glove box the previous time I had it serviced. Missing lug More

by lee.thompson1984
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Baughman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dustin Evans
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephanie Sloan
Jul 23, 2021 -

Ford of Galesburg responded

Thank you for having your 2016 F150 serviced at Yemm Ford. I am sorry that the experience was less than 5 stars. Please let me know the next time you are in service and I will see to it that your vehicle is fully inspected prior to being returned to you! Thank you for giving us the opportunity to make it right Stephanie Sloan Customer Service ssloan@yemmford.com 309-342-1121

July 21, 2021

This is the second time Yemm Ford has mess up on my son's oil change will not be returning will take our business some where else did not get oil filter on all the way now I have oil all over my driveway may More

by huley004
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Michele Standard
July 20, 2021

Look I'm not one to write anything so this 25 word thing doesn't work for me so if that is a must oh well More

by crystalr_corry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michele Standard
Jul 21, 2021 -

Ford of Galesburg responded

Thank you for taking the time to write the 25 words;-) So happy that your experience having 2014 Lincoln MKS inspired you to give us 5 stars! We look forward to many more 5 star experiences in the future!

July 19, 2021

I have dealt with yemm Ford for the Last 5 Years bought a new vehicle from them 3 years ago they do all my service and repairs great people great dealership reasonable pricing and great service:-) :-) More

by jbusse14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Stacey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dustin Evans
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gene Stull, Gary Vail Sr., Doug Miner, Michele Standard, David Rodvold
Jul 21, 2021 -

Ford of Galesburg responded

Thank you for having 2018 Ford F-150 serviced here at Yemm Ford! We are so happy that you have had a great experience dealing with our sales and service department over the last 5 years and look forward to providing you great service in the future:-) :-)

July 19, 2021

Very helpful and gave good explanation as well as great options to fix issue. Was very pleased with the work and service department getting us in on short notice. More

by s.erlandson65
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Rodvold
Jul 21, 2021 -

Ford of Galesburg responded

Thank you bringing your 2017 Ford Edge in to Yemm Ford for service. We are so happy that David was able to provide you with a good explantion and get your vehicle in on short notice to resolve your issue. We look forward to maintaining your vehicle in the future!

July 19, 2021

Happy with warranty work that was done and that it was done in a timely manner. Wasn’t happy that I had to push for answer on why tires were cupping at 29,000 miles since they are rotated every 5,000 mi More

by paigely36
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Ruark
Jul 21, 2021 -

Ford of Galesburg responded

We are happy to hear that you had a good experience having warranty work done on your 2018 Ford Escape.

July 19, 2021

They were quick to get parts in and just as quick to get the appointment to have accessories added to my bronco sport 1st edition More

by melissat61462
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michele Standard
Jul 21, 2021 -

Ford of Galesburg responded

So happy to hear that Steve and Michelle were able to quickly get your parts for 2021 Ford Bronco!! We look forward to watching you deck out your new Bronco!!

July 15, 2021

Was treated with respect and never felt I was being taken advantage of. The staff at Yemm was very professional, felt comfortable taking my Lincoln to this dealership and will continue to do so in the future More

by Ken
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michele Standard, Mike Ruark
Jul 21, 2021 -

Ford of Galesburg responded

Happy to hear that your experience having your Lincoln serviced at Yemm Ford was respectful and professional!

July 14, 2021

They did a great job. They communicated with me on what the problem was and the cost to repair it. The repair was done in a quick manner. More

by wmcobbler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michele Standard
Jul 21, 2021 -

Ford of Galesburg responded

We are so happy to hear that you had a great experience at Yemm Ford! We look forward to having you in Yemm Ford family for years to come.

July 01, 2021

Good service. What more can I say? Good service all around. More

by Ray
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michele Standard
Jul 01, 2021 -

Ford of Galesburg responded

Thank you for using our service department. We are so happy that your experience was good all around. We look forward to helping you in the future with all your vehicle needs. If I can be of any assistance in the future please feel free to reach out. Sincerely, Stephanie Sloan Customer Service Yemm Ford

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