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Ford of Galesburg - Service Center

Galesburg, IL

4.4
560 Reviews

560 Reviews of Ford of Galesburg - Service Center

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July 01, 2021

Good service. What more can I say? Good service all around. More

by Ray
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michele Standard
Jul 01, 2021 -

Ford of Galesburg responded

Thank you for using our service department. We are so happy that your experience was good all around. We look forward to helping you in the future with all your vehicle needs. If I can be of any assistance in the future please feel free to reach out. Sincerely, Stephanie Sloan Customer Service Yemm Ford

July 01, 2021

I purchased my Ford F 150 at this dealership. I trust them and have my service done here. The service I have done is oil changes. Whenever I make the appointment, the staff makes suggestions for othe More

by lsichling
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Baughman
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Jenkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephanie Sloan, Brian Magee, Michele Standard
Jul 02, 2021 -

Ford of Galesburg responded

Thank you for purchasing and servicing your F150 at Yemm Ford! We are so happy to hear that you trust our staff to take great care of you and your truck. Thank you for sharing your experience at Yemm Ford and we appreciate you!!

June 29, 2021

I can always get in fast, very efficient and always nice. More

by MOULTONCLYDENE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michele Standard
Jul 01, 2021 -

Ford of Galesburg responded

Thank you for bringing your 2018 Ford Explorer in for service. We are so pleased that your experience was fast,efficient and nice. We look forward to helping you in the future with all your vehicle needs. If I can be of any assistance in the future please feel free to reach out. Sincerely, Stephanie Sloan Customer Service Yemm Ford

June 25, 2021

The service team replaced the wrong item without verifying at first. Kept the vehicle much longer to get it right. More

by Shocked
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
David Rodvold
June 24, 2021

They didn’t do nothing about my car they had it for almost 2 weeks. They told me they couldn’t get it to act up but yet the same day that I picked it up I went past somebody and it felt like the transm More

by April Moore
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Michele Standard, David Rodvold
June 22, 2021

Had oil changed and 2 new tired put on. All good except the next day my rear drivers side tire was only 27# and all others different # 39,40,41. Thought they all should have been the same and lower # More

by maryellengerman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 23, 2021 -

Ford of Galesburg responded

Thank you for bringing your 2015 Ford Edge in for service.I'm glad you had a good experience. I'm sorry about the tire pressure issue and will bring it up with our service techs to make sure that doesn't happen again in the future. We look forward to helping you in the future with all your vehicle needs. If I can be of any assistance in the future please feel free to reach out. Sincerely, Stephanie Sloan Customer Service Yemm Ford

June 21, 2021

Service and price were very good. Mechanic got grease on floormats. I had them shampoo it but could have been avoided with a paper mat. More

by justwilli
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michele Standard
Jun 23, 2021 -

Ford of Galesburg responded

Thank you for bringing you 2016 Ford Escape in for service.So happy that your experience with the service and price was very good!! So sorry about the grease on your floormats glad they were able to take care of it. We look forward to helping you in the future with all your vehicle needs. If I can be of any assistance in the future please feel free to reach out. Sincerely, Stephanie Sloan Customer Service Yemm Ford

June 16, 2021

The service department have always fixed any issue or concerns that we have ever experienced with our Ford Escape. They are highly recommended by us. More

by Les
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Baughman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 16, 2021 -

Ford of Galesburg responded

Thank you for bringing your Ford Escape in for service at Yemm Ford! We are so happy that you had a great experience and would highly recommend Yemm Ford! We look forward to helping you in the future with all your vehicle needs. If I can be of any assistance in the future please feel free to reach out. Sincerely, Stephanie Sloan Customer Service Yemm Ford

June 16, 2021

I started coming here after I purchased car at yemm cheverolet,used and did not like their service so came here then after few times did not like it here thought I would give a 2nd chance and the lady More

by grandmakay07
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michelle was the reason I will be coming back she was excellent and didn't treat me as i knew nothing!, Michele Standard
Jun 16, 2021 -

Ford of Galesburg responded

Thank you for bringing your 2013 Ford Escape to Yemm Ford for service. We are happy that you had an excellent experience with Michelle. We look forward to helping you in the future with all your vehicle needs. If I can be of any assistance in the future please feel free to reach out. Sincerely, Stephanie Sloan Customer Service Yemm Ford

June 15, 2021

Ready for me when I got there. Car is new so needed no extras. They did put new plates on and I bought front plate holder. I appreciated this as I bought car in AZ and they use only one plate. Everyone More

by KKB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Baughman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Rodvold
Jun 16, 2021 -

Ford of Galesburg responded

Thank you for having your vehicle serviced at Yemm Ford. Happy to hear that the staff was readt for you and very courteous! We look forward to helping you in the future with all your vehicle needs. If I can be of any assistance in the future please feel free to reach out. Sincerely, Stephanie Sloan Customer Service Yemm Ford

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