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Ford of Galesburg - Service Center

Galesburg, IL

4.4
579 Reviews
Call Service Center (309) 381-1095

579 Reviews of Ford of Galesburg - Service Center

Sort by
December 27, 2021

Service was a nightmare. Had to wait hours for an oil change and smoke billowed from engine bay after. More

by Jackson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brandon Baughman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Darrell Perkins, Michele Standard, David Rodvold, Mike Ruark
Report | Print
December 27, 2021

Very nice people. It was holiday so parts arriving were slow but service great. DEBRA JONES was wonderful More

by justwilli
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Magee
Report | Print
Dec 29, 2021 -

Ford of Galesburg responded

So Happy to hear that you think Ms Jones is as wonderful as we do!! Sorry to hear parts took a bit it has been a trying time for everyone to get parts!

December 27, 2021

I like the facet that they wash your when u come in for oil change. More

by Janet McC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Rodvold
Report | Print
December 27, 2021

Couldn't ask for better service anywhere. Worked on problem till it was totally resolved. More

by mkpinks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Baughman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Magee, Darrell Perkins, Michele Standard, David Rodvold, Mike Ruark
Report | Print
Dec 29, 2021 -

Ford of Galesburg responded

So happy they were able to resolve your problem

Dec 29, 2021 -

mkpinks responded

Sales and service at your dealership are 1st class. Thanks so much.

December 27, 2021

Outstanding service. Even when i come in to ask a small Outstanding service. Even when i come in to ask a small question they are always very helpful. More

by Sjn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michele Standard, David Rodvold, Mike Ruark
Report | Print
December 27, 2021

Great service. Got me in without an appointment. Efficient from a time standpoint. Interesting and informative visit with a sales man while I waited. More

by SJBK1958
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michele Standard
Report | Print
Dec 29, 2021 -

Ford of Galesburg responded

So happy we could accommodate you even without an appointment! Happy to hear the salesperson was informative we look forward to taking care of your automotive needs now and in the future.

December 27, 2021

Friendly staff and helpful they make sure you understand everything .clean place where the waiting area More

by missavageshelley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michele Standard, Mike Ruark
Report | Print
Dec 29, 2021 -

Ford of Galesburg responded

Thank you for taking the time to let us know the staff was friendly and helpful! We appreciate you choosing Ford of Galesburg for your service needs and look forward to working with you in the future.

December 27, 2021

Great service and great communication. I would recommend their service department. Very friendly and helpful More

by Sam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brenda
Report | Print
Dec 27, 2021 -

Sam responded

Thank you!

Dec 27, 2021 -

Ford of Galesburg responded

Thank you Sam we appreciate the recommendation!! We always aim to please glad we succeeded look forward to helping you with all your automotive needs in the future!

December 27, 2021

Service Department has provided great service support every time I came in for a requested service. More

by sugaied
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Baughman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Darrell Perkins, Michele Standard, David Rodvold, Mike Ruark
Report | Print
Dec 29, 2021 -

Ford of Galesburg responded

Thank you for being a loyal customer we look forward to serving all your automotive needs now and in the future!

December 27, 2021

I love the friendly service...I'll DEFINITELY be back when I'm ready to trade,which will be a very long time because I LOVE my car!! More

by thestroms91
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dustin Evans, Stephanie Sloan
Report | Print
Dec 27, 2021 -

Ford of Galesburg responded

-Thank you for servicing your 2014 Ford Escape at Ford of Galesburg!! We appreciate you choosing us ;-) So happy you love your car and we will be here when you are ready for a new one!!

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