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This rating includes all service center reviews, with more weight given to recent reviews.
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559 Reviews of Ford of Galesburg - Service Center
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November 18, 2021
They are very nice & helpful. Greg Stacey & Service Dept have been nothing short of spectacular customer service. Reason for 4 star rating as opposed to 5? Well in less then a month of having vehicle, I've have been nothing short of spectacular customer service. Reason for 4 star rating as opposed to 5? Well in less then a month of having vehicle, I've taken it in 3 xs already & paid $266( no 30 day warranty since I paid $17,000just weeks prior) & the problem persists. Of course it isn't their fault per se but can't give 5 stars to a business that hasn't fixed vehicle problem but has driven up my blood pressure (No pun intended) More
by irishfan61401
Verified Customer
November 15, 2021
Good job. On time. Professional all of the way, I will Good job. On time. Professional all of the way, I will go back there next time. Good job. On time. Professional all of the way, I will go back there next time. More
by donaldtomlin
Employees Worked With
Other Employees :
Darrell Perkins, Michele Standard, David Rodvold, Mike Ruark
November 11, 2021
Very responsive. Proactive. Honest, reliable & easy to work with. Thankful for their assistance keeping our vehicle running smooth. We don’t often go to Galesburg & wish there was a Ford dealership in Mon work with. Thankful for their assistance keeping our vehicle running smooth. We don’t often go to Galesburg & wish there was a Ford dealership in Monmouth, IL. More
by henryshimmin
Employees Worked With
Other Employees :
Darrell Perkins, Michele Standard, David Rodvold, Mike Ruark
November 05, 2021
They were friendly and told me everything that my truck was going to need at the service was going to need at the service More
by Larry Goff
Employees Worked With
Other Employees :
Darrell Perkins, Michele Standard, David Rodvold, Mike Ruark
November 04, 2021
Easy to schedule an appointment. Staff was friendly and knowledgeable to answer all my questions as I was a new customer at the dealership. knowledgeable to answer all my questions as I was a new customer at the dealership. More
by SarahL
Employees Worked With
David Rodvold, Mike Ruark
November 03, 2021
Always prompt. Explanations when extra time or cost involved. No surprises. Polite at all times involved. No surprises. Polite at all times More
by Diannelasak
Employees Worked With
Other Employees :
Darrell Perkins, Michele Standard, David Rodvold, Mike Ruark
October 25, 2021
Regular service was prompt and well done. I’ve got a scratch without being asked and at no charge. scratch without being asked and at no charge. More
by Fusion 19
Employees Worked With
Other Employees :
Darrell Perkins, Michele Standard, David Rodvold, Mike Ruark
