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Ford of Galesburg - Service Center

Galesburg, IL

4.4
579 Reviews
Call Service Center (309) 381-1095

579 Reviews of Ford of Galesburg - Service Center

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January 12, 2022

I had excellent customer service. They had my car in and out in less than an hour for new tires. More

by THORP.D
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
BRENDA JONES
Report | Print
Jan 17, 2022 -

Ford of Galesburg responded

We are so happy that the service was excellent and fast!

January 12, 2022

Wonderful people so accommodating service dept excellent too my salesman Dustin right there when I need anything. Great people More

by gloworma
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Jenkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephanie Sloan, David Rodvold
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Jan 17, 2022 -

Ford of Galesburg responded

Thank you so much for your kind words and always adding a little sunshine to our day!

January 11, 2022

Everyone was very helpful and friendly. Brenda was patient with my inquiries and always found the answers. More

by KFARALLI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
BRENDA JONES
Report | Print
January 11, 2022

Everyone was very helpful. Brenda researched and found answers for my questions and was always pleasant. She was the only person I had contact with except when I paid my bill. She was very nice also. More

by KFARALLI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
BRENDA JONES
Report | Print
January 06, 2022

They were so helpful to fit me in and found an important repair on my tire. Thanks! More

by LD
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
David Rodvold
Report | Print
Jan 07, 2022 -

Ford of Galesburg responded

So happy David was able to be so helpful! We look forward to your next visit!

January 06, 2022

I was pleased with service. They fixed items I did not expect and made my truck work better. I’ll bring it back, More

by ZJLS41
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
BRENDA JONES
Report | Print
January 06, 2022

The people were friendly and helpful to me. I asked for extra work to be done and it was performed. More

by dab_1375
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Ruark, BRENDA JONES
Report | Print
Jan 07, 2022 -

Ford of Galesburg responded

So happy your experience was friendly and helpful!! We look forward to helping you with all your automotive needs in the future.

January 05, 2022

Got me in for service promptly mid afternoon when i needed a new battery. Thank you! More

by BCMPNP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Rodvold
Report | Print
Jan 06, 2022 -

Ford of Galesburg responded

So happy your service experience was prompt! We look forward to helping you maintain your vehicles!

January 04, 2022

Great people that know their stuff. I own 5 Fords and they all get serviced at the dealership More

by pharmtech0453
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Baughman
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Jenkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Rodvold, Mike Ruark, BRENDA JONES
Report | Print
Jan 05, 2022 -

Ford of Galesburg responded

Thank you for your continued loyalty. We appreciate your support and look forward to serving all your automotive needs in the future!!

January 03, 2022

Was told inside window had been cleaned as asked. Apparently all they did was rub a rag around windshield without cleaner! It was a streaky MESS! Made it VERY difficult to see out during a storm on t More

by C.HARDING
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Sloan, BRENDA JONES
Report | Print
Jan 03, 2022 -

Ford of Galesburg responded

So sorry it wasn't cleaned to your standards! We apologize for any inconvenience. When you return from Florida please stop in and let us do better!! I do hope you enjoy your time in Florida you certainly picked the right time to get out of this frozen tundra!

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