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Ford of Galesburg - Service Center

Galesburg, IL

4.4
579 Reviews
Call Service Center (309) 381-1095

579 Reviews of Ford of Galesburg - Service Center

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January 28, 2022

1st time service experience & disappointed with my vehicle service. Discovered missing & loose lug nuts & low tire pressure. Seems like they were not thorough with their service. More

by mgarcia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
BRENDA JONES
Report | Print
Jan 29, 2022 -

Ford of Galesburg responded

So sorry for your experience. Please give us a chance to make it right. Next time please stop in and see me and I will make sure that your vehicle is thoroughly inspected before you leave. Mike Ruark Service Manager

January 26, 2022

It’s a great dealership I would recommend going to the dealership send it has great service and great people More

by anthonydennis271
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Stacey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephanie Sloan, Doug Miner
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Jan 26, 2022 -

Ford of Galesburg responded

Thank you so much for your kind words! We look forward to taking care of all your automotive needs now and in the future.

January 24, 2022

They were very helpful and courteous when servicing my vehicle. The information on the invoice was informative. More

by dab_1375
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
BRENDA JONES
Report | Print
Jan 26, 2022 -

Ford of Galesburg responded

Thank you for your feedback! Great to hear you were satisfied with your service. We look forward to doing business with you in the future!

January 21, 2022

David and Michelle have always gone above and beyond to help with our vehicle services. Thanks so much for the excellent service! More

by Cb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michelle in service area, David Rodvold
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January 18, 2022

You don't have to be lonely, at RailfansOnly.com, call or click today, I identify as a gevo More

by Gevomaniac
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Mama
Report | Print
January 17, 2022

The the the the the the the the the the the the the the the the More

by LEARM011
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Rodvold
Report | Print
January 13, 2022

Customer service is excellent. Mechanics are knowledgeable. I was very happy with my experiences there and will return for more work. More

by lkj6394399
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Rodvold
Report | Print
January 13, 2022

They are always friendly, accommodating, and very explanatory about what’s up with your vehicle More

by Farmgyrl7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
BRENDA JONES
Report | Print
January 12, 2022

Had a great experience did work in timely matter will come back for more service needs More

by Loganjohnson15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
BRENDA JONES
Report | Print
January 12, 2022

Bill ease 25% higher than quote with no explananation. Not very happy about that. Yea More

by mastin492
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brandon Baughman
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Rodvold, Mike Ruark, BRENDA JONES
Report | Print
Mar 11, 2022 -

Ford of Galesburg responded

I am so sorry to hear you were not happy with your experience with us! I can understand how it can be frustrating to receive a charge that you weren’t expecting. Please feel free to reach out to me directly so I can help resolve this issue, as well as get some additional feedback from you regarding your visit! You can reach me at 309-342-1121 - Ask for Chae. Thank you!

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