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Ford of Galesburg - Service Center

Galesburg, IL

4.4
579 Reviews
Call Service Center (309) 381-1095

579 Reviews of Ford of Galesburg - Service Center

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March 30, 2022

Has been a great place to do business with for a long time. Have been buying vehicles for a lot of years. More

by tchism53
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Stacey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Baughman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephanie Sloan
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Mar 31, 2022 -

Ford of Galesburg responded

Thanks so much for your review! We appreciate your business & are so glad you had a five star experience with us! Welcome to the Ford Of Galesburg Family!

March 28, 2022

Excellent service. Was able to get me in quickly a day back on the road. More

by Randy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Ruark
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Mar 28, 2022 -

Ford of Galesburg responded

Thank you for the review, Randy! We are so happy we were able to help!

March 28, 2022

I have always had a good experience doing business with this dealership. They communicate well with me and are always pleasant. More

by cfrick_63
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Baughman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Rodvold, Mike Ruark, Chae Bern
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Mar 28, 2022 -

Ford of Galesburg responded

Thanks so much for the review! We appreciate your business, as always! So happy you had a great experience with us.

March 27, 2022

My new favorite shop for now to service my F350 Dually diesel. Quick and friendly service and super clean shop area. More

by RDMAYES1970
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Baughman
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 28, 2022 -

Ford of Galesburg responded

So happy you had a great experience with us! We appreciate your business!! Thank you!

March 24, 2022

Like I said before, I did not like being degraded by the service manager, and then getting charged for parts I didn’t okay to put on. They tried to make it up to me. But I think it was because they felt gui More

by notfourever
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike
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Mar 26, 2022 -

notfourever responded

I did not get a follow up to my last response I sent in. I was just checking in. I didn’t know if that was because Ford of Galesburg felt guilty for their actions or just stop caring. Either way, it would be nice to hear a follow up to my concerns. Thanks in advance, Brian Tucker.

Mar 27, 2022 -

Ford of Galesburg responded

Hi Again, Brian - We did receive your last review. I am sorry again that you still feel unsatisfied with your services with us. To answer your question, yes, the staff member you spoke to was included in a discussion regarding your interactions. I feel we evaluated the situation and handled it appropriately. Our service manager did hang up on you after multiple attempts at explaining this all to you, as we also respect our employees well-being and do not tolerate them to be abused verbally / cursed at. I understand your frustration and confusion regarding your service visit, the repairs needed were taken care of. The first visit, multiple issues were diagnosed & repaired. After the vehicle left, another issue was noticed by you. The first few visits back, we were unable to duplicate / witness that particular issue. This is common with intermittent issues that don't pull lights / codes. In some cases, we cannot diagnose an issue fully UNLESS we are able to duplicate it. Fortunately, on the last visit we were able to duplicate that issue and diagnose it properly. The vehicle You were given a loaner free of charge, as well as brand new wiper blades that you did need, not out of guilt, but for courtesy from us to you. I feel that I can say with the utmost confidence that we have tried to make this right for you to the best of our abilities. If there's anything else you feel that we should do, please feel free to reach out to me personally. Thank you & Take Care.

Mar 27, 2022 -

notfourever responded

Thanks for the response. If your service manager is saying he was abused or cursed out, he is flat out lying to you. That never happened!! He was the one to raise his voice to me and get demeaning. I wish there was a way to pull up phone records to prove it. I loved to prove my case. You can also not do work on a person’s car without that person’s authorization. Plus, why did they not believe me when I told them I had problems? They should have kept it until they found it. It took until that poor young kid was to scared to drive it another foot and had to be picked up on the side of the road for anything to get done. And anyone to be taken serious. I could have been seriously hurt on the highway going to or from work. Or worse. How does that make you feel ? Please don’t try and turn this around. This has been a very bad experience. Have a great day.

Mar 27, 2022 -

notfourever responded

P. S. It is also hard to reach out to you personally like you said, when you didn’t leave your name, or number. I guess I wouldn’t either after all this. Have a great day. Brian Tucker.

March 23, 2022

Had a good experience this time around. Though the repair was very expensive, it was completed in a timely fashion. More

by geturner67
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chae Bern
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Mar 23, 2022 -

Ford of Galesburg responded

Thank you so much for the great review & your business. We are more than happy to help! Chae

March 20, 2022

From Oklahoma they got us in out on a Saturday when was in a bind were nice people that work there More

by Tjlovell1970
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chae Bern
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Mar 21, 2022 -

Ford of Galesburg responded

I am so happy we were able to help! It was great to meet both of you & we enjoyed hearing that Oklahoma accent! Have a great rest of your weekend!

March 20, 2022

They have had my car since October 2021 I went in for a battery they told me my tcm was bad for motor company sent one they said it was defective they sent another one then it was another problem, then ano More

by Bjcarney06
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
David Rodvold, Mike Ruark
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Mar 20, 2022 -

Bjcarney06 responded

I want my car back in the same condition that you received it!

March 20, 2022

My truck is still not fixed and leaking antifreeze and my wipers still are not working correctly. More

by ADAMWOODSIDE81
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
David Rodvold, Chae Bern
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March 20, 2022

Bad Management very slow at a lot thing there and terrible service not the place too go!! More

by Kevin smith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Greg Stacey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Baughman
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Jenkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gene Stull, Gary Vail Sr., Stephanie Sloan, David Rodvold, Mike Ruark, Chae Bern
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