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Ford of Galesburg - Service Center

Galesburg, IL

4.4
579 Reviews

579 Reviews of Ford of Galesburg - Service Center

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October 10, 2022

Waited 3 months to get my car back. Would rarely update me on my progress and I had to call to get updates. No loaner vehicle for 3 months and the car is still messed up and the pistons More

by bvanbeveran
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brandon Baughman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Rodvold, Michelle Standard
October 07, 2022

They are good and friendly to there customers and do wonderful work on your car. More

by mmickley2011@hotmail.com
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Brandon Baughman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2022 -

Ford of Galesburg responded

Thank you!

October 06, 2022

The lady service adviser was rude and never returned my phone calls. My car wasn’t done in a couple hours like expected. They ordered the wrong part. I was without my car for two day because they had the d More

by Toc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Michelle Standard
September 30, 2022

I was very pleased with the service and the with done on my truck. The service personnel were very courteous and pleasant to work with. More

by Bizzy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Rodvold, Michelle Standard
Oct 10, 2022 -

Ford of Galesburg responded

Thank you Bizzy

September 28, 2022

They were very professional and and worked hard to please us. They gave us a ride to the restaurant so we could eat breakfast. we are going back next week to get the dash problem fixed on our vehicle. More

by joycepeirce
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Baughman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephanie Sloan, David Rodvold, Michelle Standard
Oct 10, 2022 -

Ford of Galesburg responded

Thanks Joyce

September 27, 2022

It was very easy to work with them, I actually have another recall I have to have fixed. More

by michelle4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don’t know who worked on my car.
September 23, 2022

They are very knowledgeable and friendly. And I would buy another car anytime 😊, also had my nephew buy from you.. More

by Bm.bleb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Baughman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Rodvold, Michelle Standard
Oct 10, 2022 -

Ford of Galesburg responded

Thank you

September 15, 2022

Very courteous and kept me informed on repairs and when vehicle would be ready. Timely work was performed. More

by Dphelps1982
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
DAVID SILL
Oct 10, 2022 -

Ford of Galesburg responded

Thank you

September 02, 2022

Everyone has been kind, above caring and helpful in every way possible.. I feel my Vehicle is in a safe place. I wasn't able to pick up my vehicle after the repairs were completed. I call the dea More

by Rose
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Baughman
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Jenkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Debbie Barker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amy Dee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Missy Fell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Boffy, Stephanie Sloan, David Rodvold, Michelle Standard, DAVID SILL
Oct 10, 2022 -

Ford of Galesburg responded

Thank you Rose! It's our pleasure

August 31, 2022

They were professional and kind. Did a thorough job. In a faster time than they thought. More

by PAMJONES72955
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Baughman
1.0
This rating includes all reviews, with more weight given to recent reviews.
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