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Ford of Galesburg - Service Center

Galesburg, IL

4.4
579 Reviews
Call Service Center (309) 381-1095

579 Reviews of Ford of Galesburg - Service Center

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July 03, 2023

They came and picked up my car, and brought it back when they changed the oil for free! You can’t ask for more than that! More

by ellensmith1943
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Baughman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 05, 2023 -

Ford of Galesburg responded

Happy to hear that you had a great experience. We appreciate your kind words and your business.

June 27, 2023

Customer Service was very courteous. They explained the answers to all of my questions to my satisfaction. I will be using them again More

by dolson1031
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Brandon Baughman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michelle Standard
Report | Print
Aug 18, 2023 -

Ford of Galesburg responded

Thank you

June 23, 2023

Great service, warranty recall performed in a timely manner. Next up, oil change with Ford pass points. More

by Robin
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Michelle Standard
Report | Print
Aug 18, 2023 -

Ford of Galesburg responded

Thank you

June 16, 2023

We’ve had good luck with Ford of Galesburg ! ! Free oil change for Seniors is a great service to the elders of our community !!!🥇👌 More

by jane_johnson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Baughman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michelle Standard, DAVID SILL, Lisa Brill
Report | Print
June 14, 2023

Very friendly. Kept me posted on their progress during the oil change even though they were a lil backed up. More

by roynpint76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I Lisa brill, Lisa Brill
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June 11, 2023

Don’t understand why you let Lisa go , she was a great service advisor , Don’t understand your thought processes More

by ran7676
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Brill
Report | Print
Jun 12, 2023 -

Ford of Galesburg responded

Lisa was not let go. Lisa decided to choose a different path of employment. We tried to get her to stay but her and her husband were going to do a joint adventure away from the car business. I am sure you will have wonderful experiences with Michelle and Ryan going forward.

June 10, 2023

Great experience. They take really good care of me each time I get my truck serviced. More

by Tim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Baughman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michelle Standard, DAVID SILL, Lisa Brill
Report | Print
June 09, 2023

They are friendly and knowledgeable. Treat you with respect and dignity. Take good care of your problems & resolve them. More

by dchowerter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Standard
Report | Print
June 06, 2023

Not matter the reason I have my car in the garage they always make me feel important and my concerns are always taken seriously, I’m always treated with the upmost respect and I will continue using Ford o More

by teena.mitchell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Standard
Report | Print
June 01, 2023

I was not impressed this visit. I asked fir an oil change and they did the works and charged me fir that They picked my car up and I told them keys would be left in it. I had to More

by shedevil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brandon Baughman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michelle Standard, DAVID SILL, Lisa Brill
Report | Print
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