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Ford of Galesburg - Service Center

Galesburg, IL

4.4
579 Reviews

579 Reviews of Ford of Galesburg - Service Center

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August 03, 2023

Initially gave incorrect information to my father (who’s name’s not even in the car. So, huh?) that I had been in an accident and I was lying about the work done previously needing fixed. Gross. As a grown More

by lehendricks87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brandon Baughman
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shultz, Stephanie Sloan
August 01, 2023

Very polite service desk, truck was done at a appropriate time reasonable price, would of gave Galesburg for five stars but I don’t think there was a fender cover used on my truck there were multiple multipl More

by Jaygullett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Baughman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2023 -

Ford of Galesburg responded

Sorry about the fingerprints we have talked to the technicians about this! Next time you are in stop in to see me and we will make sure your vehicle is cleaned up!!

Aug 18, 2023 -

Jaygullett responded

It’s not so much the fingerprints on my fenders but if the fender covers aren’t used while my truck is getting serviced if a tool is dropped on the fender it could scratch or dent the fenders or if a belt buckle is rubbing against either fender it could scratch the fender that’s how I know I’ve been to cover was it used

Aug 18, 2023 -

Ford of Galesburg responded

Thank you for the clarification I will let them know

July 31, 2023

I had excellent fast service. I am looking forward to working with the new management and seeing how our relationship works out More

by farmer_nash
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
Aug 18, 2023 -

Ford of Galesburg responded

Thank you we look forward to working with you

July 31, 2023

Very friendly people and prompt service. Nice, clean facility. Knowledgeable staff. Will definitely go back again More

by loletab76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Debbie
Aug 18, 2023 -

Ford of Galesburg responded

Thank you

July 28, 2023

Always good service, very impressed with the senior discount, Make sure that I tell all my OLD friends More

by Dan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Baughman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2023 -

Ford of Galesburg responded

Thank you and spread the word

July 28, 2023

Speedy service, everyone was welcoming and friendly. Great service for senior citizens with their free oil changes. More

by ckbledsoe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Baughman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 28, 2023 -

ckbledsoe responded

Thank you

Jul 28, 2023 -

Ford of Galesburg responded

We are happy to help!! So glad you had a speedy and friendly experience.

July 27, 2023

The Staff was pleasant and cooperative, the service was speedy and efficient and kept me informed More

by Muffy323
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Baughman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2023 -

Ford of Galesburg responded

Thank you for your kind words

July 27, 2023

The free oil change and tire rotation was a blessing when on a fixed income More

by Bldcwd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Baughman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2023 -

Ford of Galesburg responded

So happy we could help

July 26, 2023

It was very Good service and every thing was explained well we will be back More

by BMC69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Baughman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2023 -

Ford of Galesburg responded

Thank you for choosing Ford of Galesburg

July 25, 2023

Always on the appt. time if not before. Never have to worry about the service promised not getting done, no pressure for extra services. More

by anthonybennett73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Baughman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2023 -

Ford of Galesburg responded

Thank you

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