Ford of Galesburg

Great salesman experience Our salesman worked very hard to get us in the right car for our daughter. Even after we drive off the lot he is still checking in and making sure we Our salesman worked very hard to get us in the right car for our daughter. Even after we drive off the lot he is still checking in and making sure we have all we need. He went above and beyond. We will be a repeat customer. More

👎🏼 Not recommended Our experiences at this dealership have been less than satisfactory! Wait times even with an appointment are unacceptable and the level of service is Our experiences at this dealership have been less than satisfactory! Wait times even with an appointment are unacceptable and the level of service is unsatisfactory. More

Tire repair Constant updates as to what was wrong, what they were doing to fix and how long it would take. When finished we were told what they did to fix! Constant updates as to what was wrong, what they were doing to fix and how long it would take. When finished we were told what they did to fix! More

Great customer service Yemm ford has some of the best people working there. Their service staff is amazing from the service manager to the advisors to the technicians. The s Yemm ford has some of the best people working there. Their service staff is amazing from the service manager to the advisors to the technicians. The sales team is outstanding. Go see Jeff Stephanie Brandon Greg or any of them out there to buy your next Vehicle. More

Time of Repair It took longer than I expected. I brought my car in on 8/2 and didn't get it back until 8/8. Apparently, there was a parts issue, meaning that the p It took longer than I expected. I brought my car in on 8/2 and didn't get it back until 8/8. Apparently, there was a parts issue, meaning that the parts needed were not in stock after starting the work on the car. So the repair was delayed significantly until the parts could arrive. Fortunately I had another car to drive during the prolonged repair cycle. I did tell Ryan Holmes that I didn't want them to hurry to make sure that the repair was done correctly. He stayed with the process and explained in detail why the repair took so long and appreciated my patience. I just wish that the diagnostic process could have identified all the repair parts necessary to the the repair would not have taken so much longer than the estimate. More

Cab filter replaced in recent service Cab filter was not due to be replaced but was found to be collapsed in recent service and replaced. The filter was not the problem. Husband checked wh Cab filter was not due to be replaced but was found to be collapsed in recent service and replaced. The filter was not the problem. Husband checked when got vehicle home because he didn’t think filter was very old. He found the intake screen itself had not been checked and it was blocked. We were leaving on a trip so he cleaned the screen himself. We are happy with service in general, but parts are not cheap and a simple observation would have found the part was not the problem. I wouldn’t have known to check this so next service I am sure filter would have been collapsed again and replaced. This was not only unnecessary charge, if that filter is important enough to be there, it is important enough to work. More

Happy to have purchased a Ford from Yemm!! 5 stars all day with the customer service that I received 8/13/18!! Greg was compassionate and wanted to really understand my needs!!! I was nervous a 5 stars all day with the customer service that I received 8/13/18!! Greg was compassionate and wanted to really understand my needs!!! I was nervous about taking the leap and Greg made the whole process a lot less stressful for me!!! Fantastic representation of Yemm Ford!! More

Very satisfied customer! Walked into Yemm Ford Galesburg at 2:00 on a Wednesday. We asked for Nick Van Meter (we had gone to college with and are friends with his parents : Walked into Yemm Ford Galesburg at 2:00 on a Wednesday. We asked for Nick Van Meter (we had gone to college with and are friends with his parents :) He'd come in to work (on his day off) specifically because he thought we'd be stopping in. Not only did he give us three exceptional options (the one car we came in to drive was out of the lot), he spent the next 4 hours making sure we had what we wanted and were ready to drive off the lot. The detail team had already left by the time we had made our decision so Nick took the time to detail the car himself. While the paperwork took a very loooonnnngggg time, Jeff Oeth did a great job of working to get the license we wanted and the papers settled. I believe another employee came back in to help him with the license process as well. Nick stayed until everything was finished, had the car cooling off in front of the building and helped us with all our new bells and whistles. Thank you Yemm Ford, Nick, and the others. #newwheels #happy More

Very friendly, enjoyable, and knowledgeable staff. Visited to look for a fuel efficient vehicle. Met with Nicholas who was extremely helpful, and put me on a test drive in less than 30 minutes. Wonderf Visited to look for a fuel efficient vehicle. Met with Nicholas who was extremely helpful, and put me on a test drive in less than 30 minutes. Wonderful experience. More

Amazing!!!! I wouldn’t take my FORD anywhere else!!! Only because there isn’t another place that CAN compare !! The automotive center is and always has been great I wouldn’t take my FORD anywhere else!!! Only because there isn’t another place that CAN compare !! The automotive center is and always has been great. !!always done right the first time and if for some reason they miss something ( very rare this happens) they fix it !! More