Ford of Galesburg

It was a good experience Had a service work done the got the work done fast and no problem would go back if need to have service work done again Had a service work done the got the work done fast and no problem would go back if need to have service work done again More

My overall experience was great I was looking for a newer vehicle at a great price and in the process I met some wonderful people. The people I met got me exactly what I was looking I was looking for a newer vehicle at a great price and in the process I met some wonderful people. The people I met got me exactly what I was looking for the same day I went in. More

The works Took car for routine maintenance. It was done in a timely manner. Brian answered my questions about my vehicle warranty since it was certified pre o Took car for routine maintenance. It was done in a timely manner. Brian answered my questions about my vehicle warranty since it was certified pre owned More

Need new transmission Have to resolved the slipping transmission it's been in the shop 8 times I want a new transmission and get it fixed right will not accept anything els Have to resolved the slipping transmission it's been in the shop 8 times I want a new transmission and get it fixed right will not accept anything else. Sandra lee More

2013 Ford Escape I gave them that rating because once the job was done it does appear to be working. It started in Jan 2018 and after several trips the work was comp I gave them that rating because once the job was done it does appear to be working. It started in Jan 2018 and after several trips the work was completed after being in the workshop 1 mo, two wks, minus one day. The employees were all very polite and positive. They also provided me with a nice vehicle to drive. More

Yemm Ford was so so helpful Yemm Ford in Galesburg was so helpful and listened to everything I wanted, I didn’t feel rushed or forced into anything, they all made the process so Yemm Ford in Galesburg was so helpful and listened to everything I wanted, I didn’t feel rushed or forced into anything, they all made the process so easy More

It was productive and pleasant It was a good experienceall in all. I explained what i was looking for and was shown. I admit i did find a part missing from my new car. But im sure i It was a good experienceall in all. I explained what i was looking for and was shown. I admit i did find a part missing from my new car. But im sure it will be taken care of i pray. More

Ford Fusion recall Had a recall on car,they got ahold of us and set up a rental till car was repaired. Every thing went smoothly and every one was fantastic thru the who Had a recall on car,they got ahold of us and set up a rental till car was repaired. Every thing went smoothly and every one was fantastic thru the whole process!!! More

Poor service I have been experiencing this dealership since before it was Yemm. I originally started my experience with this building when it was Lakis. The qualit I have been experiencing this dealership since before it was Yemm. I originally started my experience with this building when it was Lakis. The quality of customer experience has drastically gone down. I have a relative that works as a salesman at Yemm Ford of Galesburg(where my vehicle is being worked on) which would make someone think that I would be taken seriously and treated more professionally. But no, my vehicle was taken in for a calaper, one set of break pads, one rotor and the exhaust manifold in need of being replaced. My warranty is covering most of it. It was brought in for the calaper originally since they had replaced the wrong one in the first place. They found the exhaust manifold wasn't good after a salesman had recommended they look at it as I had brought my vehicle in for that to be looked at many times but the people in the shop failed to look at it. The guy I normally have work on my vehicle has been very busy lately since everybody wants him to work on their vehicles so I have to have anyone with free time to look at mine. My final complaint is that I haven't had my vehicle for over a month and a half now. At least a week and a half is because the shop guys forgot to order the parts for my exhaust manifold. I will say I am greatful that the other salesmen are great about making sure I have a decent loaner until my vehicle is done. More

Purchased new vehicle I made an appointment the same day and they even stayed open past closing time to work with me. Cody was very helpful with all my questions regarding I made an appointment the same day and they even stayed open past closing time to work with me. Cody was very helpful with all my questions regarding the car and warranty. Stephanie was great assisting me with my financial options. Neither pressured me into making a purchase and seemed to care about me getting the best deal. I would highly recommend Yemm Ford if you are looking to purchase a vehicle at a great price with amazing employees. More