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Ford of Galesburg

Galesburg, IL

Overview
Employees
Reviews
Vehicles
4.5
824 Reviews
Ford of Galesburg is your trusted Ford dealership serving drivers in the Galesburg, Monmouth, Knoxville and Henderson, Illinois, region—but do you know why our loyal customers keep coming back for our services? The reason is short and sweet—our incredibly accommodating customer service. From beginning to end, we are dedicated to providing exceptional service and to being an integral part of our community. We do this with our extensive inventory of new Ford models, streamlined financing options, and expert auto service. This ensures that no matter where you’re at during your automotive journey, you’ll have a team of friendly professionals by your side.
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2201 W Main St

Galesburg, IL

61401

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Showing 824 reviews

January 13, 2022

Customer service is excellent. Mechanics are knowledgeable. I was very happy with my experiences there and will return for more work. More

by lkj6394399
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Rodvold
Report | Print
January 13, 2022

They are always friendly, accommodating, and very explanatory about what’s up with your vehicle More

by Farmgyrl7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
BRENDA JONES
Report | Print
January 12, 2022

Had a great experience did work in timely matter will come back for more service needs More

by Loganjohnson15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
BRENDA JONES
Report | Print
January 12, 2022

Bill ease 25% higher than quote with no explananation. Not very happy about that. Yea More

by mastin492
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brandon Baughman
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Rodvold, Mike Ruark, BRENDA JONES
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Mar 11, 2022 -

Ford of Galesburg responded

I am so sorry to hear you were not happy with your experience with us! I can understand how it can be frustrating to receive a charge that you weren’t expecting. Please feel free to reach out to me directly so I can help resolve this issue, as well as get some additional feedback from you regarding your visit! You can reach me at 309-342-1121 - Ask for Chae. Thank you!

January 12, 2022

I had excellent customer service. They had my car in and out in less than an hour for new tires. More

by THORP.D
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
BRENDA JONES
Report | Print
Jan 17, 2022 -

Ford of Galesburg responded

We are so happy that the service was excellent and fast!

January 12, 2022

Wonderful people so accommodating service dept excellent too my salesman Dustin right there when I need anything. Great people More

by gloworma
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Jenkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephanie Sloan, David Rodvold
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Jan 17, 2022 -

Ford of Galesburg responded

Thank you so much for your kind words and always adding a little sunshine to our day!

January 11, 2022

Everyone was very helpful and friendly. Brenda was patient with my inquiries and always found the answers. More

by KFARALLI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
BRENDA JONES
Report | Print
January 11, 2022

Everyone was very helpful. Brenda researched and found answers for my questions and was always pleasant. She was the only person I had contact with except when I paid my bill. She was very nice also. More

by KFARALLI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
BRENDA JONES
Report | Print
January 06, 2022

I had an emergency and was driven to the hospital by one of the salesman More

by jplayer1947
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Sloan, Doug Miner
Report | Print
Jan 06, 2022 -

Ford of Galesburg responded

So sorry that you had to go to the hospital but happy the team at Ford of Galesburg was able to help! Hope you enjoy your Lincoln Town Car.

January 06, 2022

They were so helpful to fit me in and found an important repair on my tire. Thanks! More

by LD
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
David Rodvold
Report | Print
Jan 07, 2022 -

Ford of Galesburg responded

So happy David was able to be so helpful! We look forward to your next visit!

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