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Ford of Galesburg

Galesburg, IL

Overview
Employees
Reviews
Vehicles
4.5
824 Reviews
Ford of Galesburg is your trusted Ford dealership serving drivers in the Galesburg, Monmouth, Knoxville and Henderson, Illinois, region—but do you know why our loyal customers keep coming back for our services? The reason is short and sweet—our incredibly accommodating customer service. From beginning to end, we are dedicated to providing exceptional service and to being an integral part of our community. We do this with our extensive inventory of new Ford models, streamlined financing options, and expert auto service. This ensures that no matter where you’re at during your automotive journey, you’ll have a team of friendly professionals by your side.
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2201 W Main St

Galesburg, IL

61401

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Showing 824 reviews

March 08, 2022

They are friendly,get things done quickly,always go over the finding with you. Thanks bi More

by BOCKSHS07
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dustin Evans BH, David Rodvold
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March 07, 2022

Quick service, friendly service writer. Nice clean waiting area. Reasonably priced and the total was below estimate. Parts department personnel friendly and knowledgeable. More

by truckerdave505
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Didn't catch service writer's name.
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March 06, 2022

Problem not solved. End of story. Multiple attempts at this, no luck. They said they took it for a drive. Not so sure. More

by notfourever
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Greg Stacey
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Mar 09, 2022 -

notfourever responded

I need to update my response. After hearing from Mike in the service department, I would like to lower my rating. He was very rude, unprofessional and uncaring. Did not seem to take my concerns to heart or my safety Thanks, Brian Tucker

Mar 09, 2022 -

notfourever responded

I would also like to add that Mike from the service department hung up on me before our conversation was over. I find that very disturbing and disrespectful. I hope this doesn’t happen to anyone else. Thanks, Brian Tucker

March 04, 2022

I’m service oriented and what I got there showed the same value they put on my repair and I will go back as needed! Trust is important in life and a auto repair is an area that demands it! More

by Kim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Baughman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Rodvold, Mike Ruark
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March 03, 2022

Very good to work with on my recall. They all went over and beyond to repair issue in a timely manner More

by RABENAUJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Body Shop Manager , David Rodvold
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March 03, 2022

I was amazed by the treatment, they got my car in right away and fixed the same day and delivered it to me at work. Service and treatment like that is rare these days and means the world to me More

by Teena43
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Baughman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Rodvold, Mike Ruark
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March 03, 2022

Good service, timely completion would recommend friends and family members to purchase a vehicle here More

by LARRYANDVERLA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Rodvold
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March 03, 2022

Completed the service requested in an Quick and easy manner with an easy readable review. More

by G
Recommend Dealer
Yes
Employees Worked With
Whoever was working service that day.
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March 03, 2022

Each time I interact with this dealer I’ve had a great experience! They worked with me on my used car purchase and when I noticed an unexpected issue they fixed it and then even replaced the battery under More

by BJ
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephanie Sloan, Doug Miner, David Rodvold
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Mar 03, 2022 -

Ford of Galesburg responded

Thank you so much for your kind words. We are so happy that your experiences at Ford of Galesburg have been great! We look forward to helping you with all of your automotive needs in the future.

March 03, 2022

Great service. .friendly employees. The chairs in waiting room are very uncomfortable. Otherwise perfect!. Thanks More

by Plytes70
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Baughman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephanie Sloan, David Rodvold, Mike Ruark
Report | Print
Mar 03, 2022 -

Ford of Galesburg responded

Well thank you sorry about the chairs Ford made us buy them. Glad we could make everything else perfect!

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